I didn't think I ever could find a caregiver service as good as this one!…read more This company cares, and communicates with me often regarding care for my husband while he is at a hotel (he is away for business right now). They want to -- and do -- make sure he gets the best attention possible. He is in good hands. The owners, Marlene and Nancy, pay attention to the little details. They are always available to the caregivers they have in the field so if there is a question it can be resolved right away. I recommend this company with confidence and without any hesitation!

I have found the owner and the caregivers to be very friendly, competent, and compassionate. They…read moreprovide an unbiased assessment and do not try to sell you something you don't need. They either provide the services themselves, or they refer you to other companies or facilities, depending on your needs.

Trish Bourque and the Home Instead folks stepped in and helped my mom get through a really…read moredangerous period of time, where she really couldn't live on her own, but we couldn't put plans in place fast enough. They kept her safe, and helped her to be able to stay in her home as long as possible. In and out of the hospital, with doctor's visits and all the daily needs in between, they took great care of her.

First question I was asked, by Christine at Home Instead, was "do you have any in home…read moresurveillance?" big red flag right there. In home aides created work for my father by beginning tasks they didn't have the time to complete. Aides were mostly professional except for the first one. On shift one, she complained endlessly to my elderly father about his wood stove. Super unprofessional to complain like that to a client who is paying her wage. On shift three, the aide sat on the sofa for 2 hours before finding something to do. On shift two, aide started laundry my father had to finish and dragged carpets out of doors that my dad had to drag back in. Do more research than I did, for sure. Home instead was fired before shift four.

My aging mother in York Maine needed in-home care as she got near the end of her life. My brother…read moreand I spent a lot of time evaluating possibilities, and chose Seacoast At Home Care in nearby Kittery, managed by Jan Scanlon. It was the right choice. The people from Seacoast At Home Care did a truly great job of taking care of our mother at the end of her life. We chose to get 24x7 care, which required a crew of 6 to 10 people. Every one of them was great. Mother liked them a lot. Other family members liked them a lot. They were very professional, very nurturing, and very good to her. If you need in-home care for any reason, especially for an elderly person who no longer can take care of themself, I highly recommend Jan Scanlon and her crew.

Trisha is a very kind and caring person. She is highly…read moreskilled in her work. She is very patient and gives great quality care. She was very delicate when taking care of my mother who was sickened with Alzheimer'. She was a great resource when it came to clarifying medical language from doctors appointment's and was on the care team at my side advocating for my mother at the nursing home. I felt at ease when Trisha was with my mother when I couldn't be. And I highly recommend her for your loved one's and your family.

From the owner: Compassionate, Dependable, Empathetic provider who has a true passion for helping others remain…read moreindependent as they age in the comfort of their own home.

Short staffed. They do not fix or repair problems in the unit. They "send" someone who looks and…read morethen never fixes things like broken doors or the cable. They tell you they have a good medical alert system in place and will notify you in an emergency. (Primary reason we are there.) Not so. My father fell and no one was alerted or notified. He was alone and a caregiver aid I privately hired found him on the floor with injuries. I brought this to the attention of management. No response. Nothing. No follow up. Just a blank stare. So, don't expect anything in terms of emergency. Residents are in their own. Meals are rigid. No flexibility whatsoever. The meal system is difficult if you don't want to race to a meal 30 minutes early then wait for an hour and a half, then, you are out of luck. Unless, you want to fill their forms out 3 times per day for every meal. Just a ridiculous system. Yet, you pay for it. Billing is terrible. No statements. They don't explain charges and they don't correct charges. They overbill. They sell you on the monthly charges and claim it's month to month. They rush you through a lease with errors. Then you find out it's a 3 month minimum and an additional 30 day notice. They don't disclose this at the outset. They state it's month to month. Just terrible business practices. Very false advertising and misleading. If you object or complain, they just ignore you. I'd be careful staying here. I think, they are dishonest.

I am a resident of Kittery Estates. I find that the faculty is very well kept and clean. The…read moreapartments are wonderful. The food service is good. I only say good because the largest meal is at lunch time. The dinner meal only consists of sandwiches. When I was growing up , lunch was a sandwich and dinner was the main meal of the day. Also they are pricing the residents out of the facility. Most residents are living on their retirement income. Once the monthly payment reaches above $3 to 4 thousand dollars, residents have to make a decision on what to do.