I was shocked when Tomasz Smyck from Express Windows contacted me out of
the blue, nearly 2 years after leaving me with a shoddy and unfinished job in 2019. He apologised for his previous behaviour and explained that he had been going through some problems at the time and would now appreciate the chance to come back, to rectify and complete the work. He asked to come and inspect the job to note what needed doing. We arranged this visit.
Apparently, the contractor now accepted and apologised for the fact that my job was
left incomplete in 2019. He (and his partner) had reneged on their promises to return and make good the damage caused to my property during the installation (both inside and out), wasting months of my time and causing me great inconvenience and distress at the time.
Within a short time, it became clear why he was contacting me again. He wanted me to remove the negative reviews I had left on various internet sites.
I accepted the apology and agreed for him to return to repair the damage and complete the job. I agreed to remove the reviews once I was happy with the job.
A couple days later, he came back to me and asked me to pay £250, which was the amount I had previously withheld, from the total £1500. I was actually shocked and
considered this demand unreasonable, given the background. He had left me in a mess when he absconded from the job nearly 2 years ago and I certainly don't owe him anything! On the contrary, he owes me.
I will also need a certification and guarantee for the job.
For clarity I requested an agreement to be signed as an undertaking, before the work can proceed.
After the work is completed to a good standard, I agreed (purely as a goodwill gesture), to remove the reviews.
He refused to sign the agreement and wanted me to pay in advance for the replacement glass. I said I would pay half up front and the balance on completion, but that he needed to sign the document.
Please don't deal with this company!!! read more
