So this is a long overdue review for a business that sets the bar for what all other transportation…read moreservices should be. Years ago, I stumbled upon them on complete accident - funny how life works out. I had a very last-minute trip and needed a ride to the airport. I contemplated Uber but didn't trust their driver availability for an early morning flight. Pat promptly returned my call and I booked our first trip with him. We later found out he does field his own calls so he may not answer the phone if he is driving (which I appreciated when I was in the car). As others have mentioned, Pat is a great conversationalist and a wealth of information. Having grown up in the area, he knows it like the back of his hand. On a more recent airport trip, my SO discovered he forgot something, and Pat offered to make a stop at the store so we could buy it before we departed. This gesture alone demonstrates how above and beyond he is willing to go to make sure you have everything you need. Not only that, but he knew exactly where a store was when we were driving on a random section of Toll road. And there I was in the backseat still trying to pull up my Google Maps. It is his consistent attention to detail that we most appreciate. He texts us the day before pickup so we can sleep well knowing he'll be there tomorrow. He keeps an eye on our flight status and will text if there's any delays. He also keeps an eye on TSA wait times so we know what to expect when we get to the airport. And of course, all his cars are spotless, well-maintained and sanitized between each trip. The short of it is that this is a locally-owned business I am glad to continue to support for years to come. Thanks for your punctuality and professionalism at all the ungodly hours of the morning. See you on our next trip in a few months or so!

My husband and I recently moved to Round Rock and had an international trip planned a few months…read morelater. We didn't want to leave our car parked at the Austin airport for 2 weeks, and knew we'd be jet-lagged on our return. I feel fortunate to have found A Cheap Ride and Pat Johnson. As it turned out, our first experience with Pat showed exactly how good he is. Our British Airways flight outbound was delayed, but we received little information on our end as to the reason for the delay or how late the flight might be. Coincidentally, Pat was expecting to pick up a passenger on the inbound non-stop from LHR (which was obviously delayed as well). Through Pat, we found out more than we were able to get online from the carrier! We were also delayed on our return flight, but Pat was there waiting in baggage claim for us. His service is simply over the top. We enjoyed conversing with Pat as he drove. Since he's been in the Austin/Round Rock area for many years, he's accumulated a wealth of knowledge about the area, local people, and local businesses. His retention of information and attention to detail are amazing. And while he's a careful and cautious driver, he made excellent time getting us to and from the airport. Pat is very much in touch with his customers, knows his business well, and cares about the quality of service his company provides. He is an excellent communicator, so you can feel confident that he will keep you informed as to when you'll be picked up. And, most importantly in this type of business, he is reliable, punctual, and does exactly what he says he will. I highly recommend A Cheap Ride for an excellent experience.

Don't waste your time like I did. Called, guy answers and says ok let me look and see if I have a…read moredriver, then immediately hangs up on me. I call back thinking the line was just disconnected. He says the same thing, then again hangs up on me. When I tried calling back, he sent it immediately to voice-mail. What garbage customer service when someone is obviously in need of a ride. If nobody is available, then just say that! I was trying to use a service other than uber or lyft, but I guess I know better now, not these guys!

We made a reservation to go to the airport. Fahed made arrangements for a driver with a minivan to…read morepick us up and help with our luggage. Fahed checked back to confirm the reservation and checked in to make sure the ride was good. Abraham was the driver and he was very helpful. Great service company.

Scott's a nice guy! i called for an airport ride and he said he'd be there in 20, showed up in…read moremaybe 15 minutes and got me there asap.

Scott was exceptionally prompt and responsive right off the bat. We had to leave for the airport at…read morea suboptimal time (2AM). I was leery about trusting one of the larger ride share providers. I'm glad I decided to look elsewhere and found Scott! He responded immediately to confirm his availability for our ride and pickup/drop off time and location. I slept easier (for the couple hours I was able to ) knowing Id have reliable transportation right on time (a minute early, even!) I will use this service for my future trips to Austin and would recommend the same to others!

I used this company twice when I recently had foot surgery. Very pleasant to work with and I felt…read moremuch safer than going with an uber driver. I'd definitely use them again.

Jason is amazing!!! We used him during Two Step. We stayed in Leander; he was way better than…read moreUber/Lyft. Very dependable and accommodating. We used him both days of the festival. You can't go wrong...give him a call for transportation if you are in the Williamson County area. :)

Great service! Professional, courteous, safe, and on time. Best of all .. excellent communication…read more Prices are reasonable and fair. Used them for multi stop pick up, deliver to LAX, then return 12 days later. All went smooth.

I travel frequently and i needed somebody who could provide me dependable and cheap transportation…read more Lisa has really helped me with that. She always responds to my calls and emails and is always there on time with a nice smile on her face.

When our minivan broke down outside of Llano on a Sunday afternoon and everywhere else was closed,…read moreEugene was there to save the day! He picked me up in Llano and drove me about 40 minutes to Marble Falls where I had a U-Haul truck waiting, pointing out cool landmarks and places of interest along the way. We arrived at my destination in Marble Falls, only for me to discover that my U-Haul reservation had fallen through. I made some calls to find another option nearby, and Eugene was kind enough to wait around and stay in the area just in case I needed to go somewhere else. Sure enough, I needed another ride, and he was kind enough to provide it at no extra cost. Eugene is a great guy and the only person you should call for a ride when you're in the area - he will save your bacon like he saved mine!

Gene was super wonderful taking my family to the airport. His hybrid Camry was spanking new, and…read morevery comfortable. He offered us bottled water, our choice of music and temperature control, and was lovely to talk to. His fee was by far the best of the services I had called. We had two carseats for the ride which he very generously dropped back off at our house, and had the consideration to wrap them in plastic bags so they wouldn't get damaged. We had more people on a different airport ride, so he arranged another lovely driver with a van for us. I can't recommend him highly enough! Thank you, Gene!

Just in case anyone's seeing this: Yellow Cab has been entirely out of business for several years…read morenow. A company called zTrip took over their phone number, but they're not a taxi company; they mainly offer pre-arranged airport trips, and as you can see from some of the comments below, zTrip's services are lackluster to nonexistent. I've reported it as closed, but I don't know how long that'll take to process. Also, just FYI, Austin no longer has ANY traditional taxi companies. The lone option besides Uber & Lyft is Austin Co-op Taxi: while it's a good thing in that it's actually owned by its drivers - and both taxi & rideshare drivers are oftentimes screwed otherwise - nearly all of the cars used for it are old beaters that wouldn't even be *allowed* for use by the rideshare companies. They're also not necessarily easy to discern: unlike traditional taxis, they don't have any "trade dress" - meaning all the standardized lettering on the outside of the vehicle listing its rates, permit number, etc. - and may have no indicators of any sort that they're taxis aside from a removable magnetic sign placed on the side.

Friday afternoon, Jan 2, 2025, I needed a ride from my home to a service shop to pick up my car - a…read moreride in urban area of west Austin of about 5 miles, which ordinarily takes about 20-25 minutes. I had 3 hours until the shop would close, so plenty of time (I thought). The Lyft app on my cell phone was not working just then, so I called the phone number (512-452-9999) of the former Yellow Cab - now an automated service called zTrip - to arrange for the ride. I had used zTrip successfully once in 2024. The automated booking worked well. It recognized my phone number and greeted me by name. After a series of simple voice questions (do you want immediate pickup (YES), at your residence (YES), cash or credit (CASH), anything to tell the driver (CALL WHEN YOU ARRIVE)), it confirmed my booking. 45 minutes later I called again for an update. The automated system recognized that I was waiting, but said that no driver had yet been assigned and it would inform dispatch that I had inquired. After a further wait, I called back again: same story, no driver yet assigned, will inform dispatch. This time I made enough noise that the auto system transferred me to dispatch. The dispatcher asked for my destination (the auto system had not asked for it) and said he would try to get a driver. After a further wait, I had become alarmed about having enough time to complete picking up my car before the car shop would close. I called back in and shouted at the auto system for a human being. I was connected to a different dispatch operator. I told the operator that if they did not have a pickup at my house within 15 minutes it would be pointless and I would cancel. 15 minutes later: No pickup. I called back in: No driver has yet been assigned! I shouted at the system to CANCEL and was put on hold in order to talk to a human to cancel! It was now too late to get to the car shop even if a driver had shown up at that very instant. zTrip had THREE HOURS to find a driver and had not the decency to update me. I will NEVER use zTrip again. I fixed the Lyft app on my cell phone.

SCAM ALERT! Avoid hiring GEORGETOWN TAXI AND LIMO at all costs!! I hired them for a 12 person…read moresprinter van on Friday for a ride to and from Austin with a group of friends. They gave me a deal cause it was last minute but they told me because of that I had to pay them upfront in CASH APP. I should have known better but they said they've been in business 30 years and they needed that cause it was discounted. So it made sense to me. I paid them $300 upfront. All of us were gonna pitch in for it. They CANCELLED on me 10 minutes before they were supposed to pick up. They didnt even provide a different vehicle or any other option. They said they would refund my money immediately. They didnt. And now they are ghosting my calls and texts and nobody is getting back to me. Turns out I looked deeper into they have scammed several people. They are representing Georgetown as their "local limo" service. Mistakes happen and I am understanding but as a business owner you always take care of the customer when problems happen or at least pick up their calls. I feel so burned.

Back on December 13,2024 I called this place because my husband had gotten off the greyhound bus…read morewent into the store to buy something and the bus ended up leaving him. So the greyhound said if I could get him to Austin they can get him a ticket so I call this place they charge me $126. The gentleman that answered was quick to send me text and the cash app. So another bus heading to Dallas pulled up and took my husband with them so called to cancel before they even showed up. Then gentlemen tells me they are just about to pull up so I tell him that if he could charge me for the trip just for going to the store. Let me tell you this gentleman says let me see I'll call you back so wait 30 min nothing so I am calling and calling he ain't answering I even send him a text. It took him about an hour to answer my phone call. When I finally get to talk to him, he tells me that they don't refund the money but that he would talk to his manager who won't be in the office until next week and then they would return my call. No phone at all and we are already in January and I went on the website and nowhere does it say anything about no refund on cancellation. I can't believe this company literally took my money and did not even give me any service I got scammed big time. I should of read the reviews first I can't believe that these people could actually do this but I would never recommend this company to anyone. He sends me the text I told him I'm making sure I have the right bus station he sent me the photo. I even sent him the photo of my husband and his number so he could call him when he was there I removed only those two items off the message