We needed to move our stuff out of the nearby storage location and deliver it to PODS in SeaTac…read more Since I wanted an early start to the day, and they didn't open until 9, we rented the truck the night before and were allowed to leave it in the lot. Early the next morning we began attempting to load, but the lock on the roll-up door was very hard to open. I recommend opening the lock when you first rent the truck in case there are issues. The rest of the day went exactly as planned. Everyone was most helpful from making the appointment to checking out the truck and getting it checked back in. All was done with safe distancing.

I had a great experience with this office, Paul was amazing and funny! I rented the cargo van for…read morethe day. Paul was informative about what to expect, was covid compliant and when the van wouldn't start (the key wouldn't turn) I was able to call him up and he troubleshot the problem over the phone and we were on our way again. That saved the day because we were all the way in bonney lake. Definitely will rent from here again!

I wish this review was directed at Penske Corporate NOT this rental facility in particular. But…read moresince I couldn't find a way to do that... As I write this review I am in tears. My fiancé is driving a 26' truck with a car trailer and 3 dogs from Puyallup, WA to Mississippi with everything we own in it and the truck runs awful! He has been driving for 2 and a half days and he is still in California. They sent someone out to him yesterday and he changed the fuel filters and said it was fine but it's not. So today they had him drive an hour of course to their facility and changed a forgotten third fuel filter and said it was fine but that it was overweight. No one ever told us that we should weigh it! For that matter no one even told us how to drive it and it is HUGE! They asked us how many rooms we were packing and what kind of car we were towing and they recommended this setup, so we rented it. I'm sure the people at the rental facility were just following protocol. Penske would rent these to anyone with a license and a credit card (not even sure about the credit card). We expected them to be the experts and followed their advice. We were a little alarmed at the size of the truck with no (at least) brief training. There are a million dash lights, air brakes, etc... The truck is misfiring and shaking, but mostly only until it drops below 3/4 of a tank of diesel. This sure seems like a truck engine issue, why only when it is full of diesel??? A very nice customer service girl at Penske tried to help us, but they are not allowed to think outside the box! The only solution we were offered was to rent a second truck (at a discount) and hire someone to drive it to Mississippi...what??? Really??? I asked if we could park the truck at one of their yards, drop the car, return the car trailer and drive the car to Mississippi and fly back for the truck (which should not be overweight anymore) and they could not do that for us. So, he is driving this truck the way it is. I am a wreck, so is he I think, the dogs will be in the cab of that truck for many extra days due to the travel time and then they will most likely charge us for the extra days. If it even makes it! I called several places and talked to diesel mechanics and they all said that that truck should not be running like that even over weight. People evidently drive them a lot more overloaded than that! I am very disappointed in Penske, we will never rent from them again and will tell everyone our story!

From the owner: Save Up To 20% When You Reserve Online Today!read more

We had a wonderful experience with Cassie (unsure of spelling) She was professional, efficient and…read moreknowledgeable. It's hard to find people that care, but she truly does! Definitely an asset to U-Haul. Thank you!! Rachel and Larry.

This U-Haul closes at 5:30pm, and I was minutes late. I hustled to the office, but was told they…read morehad already closed down. As I went to go, one of the desk clerk's, Logan, decided to go the extra mile and help me do the drop-off anyway, cutting into his schedule. We were able to do the drop quickly and he was very pleasant about it. I am extremely grateful for his mercy and excellent customer service skills. I will be recommending this U-Haul and Logan to my friends! Thanks again, Logan!

I made a reservation online to pick up a truck the following day. When I arrived I was told that…read morethere was no truck available for me to rent. Three days later my account was charged $150 'no show' fee. When I contacted budget, they were unable to find my reservation or the charge from my account at all. My bank was unable to dispute the charge because these interactions went back-and-forth for so long too much time had lapsed. Basically I paid budget $150 for nothing and still had to pay to rent a truck elsewhere. Will not use budget again.

Reserved a truck online a week before I needed it only to be called the night before to be told…read morethey had no trucks. It wasn't the end of the world, I rented a U-Haul and was annoyed but whatever. I was then charged a $150 no show fee for a truck they didn't have because they never actually canceled my reservation, just called me and told me no trucks. The customer service for all of budget was great and I got my money back but the whole situation was ridiculous.

Used them three times in last six years. Other friends and family also used this business. Always…read morehelpful and kind. Love them and using them again with a smile on my face. Great prices too. Check them out.

Be very careful to review the final charges if you rent from this Budget location. I was…read moreincorrectly charged for refueling, and even when I provided documentation that the truck was returned refueled, they still refused to fully correct the bill. I was quoted an estimated total of $43.07 for a local truck rental, but after returning the truck I was charged $93.34. The charge included 24 miles and 2 gallons of gas, despite only driving 22 miles and returning the truck fueled above the full marker. When I presented my drop-off photos and fuel transaction, instead of simply correcting the bill, they offered a partial correction. They refused to remove the 2-gallon fuel charge and acted like they were doing me a favor only partially overcharging me. If you rent here document everything and do not assume that they will correct the bill willingly.

Nice, friendly staff. Clean units. Have been here for years. This is the only place I recommend for…read morestorage.

I booked my trailer rental online through U-Haul. Prior to picking the trailer I had rented up, I…read moreasked Express Storage folks a few questions to assure I was getting the newer style trailer for the car I was hauling due to size differences. They assured me they would have one ready. When I didn't arrive at exactly the scheduled time, I received a phone call from U-Haul asking when I would be there (if i had truly forgotten, this would have been a lifesaver). Upon arrival, the Express Storage Staff was helpful and friendly. They had the trailer ready to go and made the process of checking in simple and easy. When I pulled in to return the trailer, they ran out to assist me putting the trailer back and got me out of there quickly. In short, they made the process simple and easy and respected my time so I would strongly recommend them again!