Employees are helpful, communicate clearly, and are patient during application processes. Wait time…read moreis not bad compared to other DMVs.

New hours and way of checking in. You don't have to come early in the morning anymore, they bring…read moreout this QR code about 10 minutes prior to opening and you can scan it and if you're fast you can get the first number.

The DMV historically and iconically is known for its rude and surly employees. This particular…read morelocation does its fair share to keep that spirit alive. I had an appointment. I arrived 4 minutes before my appointment. It was an 8:10 am appointment and the dmv just opened at 8am. Window 13 clerk just says "ID Code". My "Drivers license number or my appt code?" Exasperated he says "no, your last name and the time for your appt." Weird, I wouldn't think of this as a code. I provide the info. He asks " did you fill out the information online?" I said I did but I'd done it 3 years ago and again 2 months ago when I set my appointment, he just heavy sighs and says "go take the test. It's at the wood door." I look behind him from where I was and I can see 5 wood doors. I asked which one? He raises his voice and says "THE WOOD DOOR." I can see that this dude will be as useful as a butthole on my elbow, so I just decide to walk around and fine it. I complete the form in about 6 minutes and I see my 4 digit code next to window 14. I go to window 14 and see they are helping a person. So I stand in the appt line again and window 13 sees me and does this exaggerated eye blink and says "you again?" I gesture to window 14 and say the board says I'm supposed to go to window 14 but someone is there. Then the clerk at 14 says "I'll get to you in a minute." with an edge in his voice. Jfc, this place just opened and all of the employees seem so salty and surly. So I wait behind the woman being helped at 14. I proceed to hear Window 13 be a total dickhead to the next 3 people. He even said to one person "it's my job to direct people and I'm good at my job." In my estimation, this was an inaccurate statement. I will say, that while my window 14 person started off surly, he was quite nice by the end of our transaction, but here's the thing: Most of us don't work at the dmv and most of us are not going to the dmv more often than once a decade. We the general public don't have an intimate knowledge of the building layout or the systems in place. Maybe if these DMV folks showed a little bit more grace and understanding, they would get less flack, less flack would mean less stress, less stress would mean less dmv workers that hate their job and show it at the beginning of the shift. Customers service is hard and some customers a just total buttholes, but you can't treat every customer as an automatic butthole.

Efficiency? What efficiency?…read more I booked an appointment online and showed up on time. My number wasn't called until 50 minutes after my scheduled time. An appointment that should have taken 15 minutes tops, took well over an hour! The person who helped me was very friendly and did his best to speed through the paperwork, but the wait time is just ridiculous. Making an appointment ahead of time is no different that just showing up without one. Even showing up 10 minutes early, I was just given a number that was behind 14 other people. I know these 14 other people "showed up" before me, but I feel like people who make their appointments ahead of time should be given a different group number or be put into a different queue to be seen faster...otherwise what is the point? I know DMV employees are just trying to do their jobs, but with the way they run the place, it's not really surprising why so many people get mad or irritated with them. They really need to figured out a better system!

I needed a Vin Verification for my 2024 Corvette. I had it done at first at DMV and 2.5 hours later…read moreit was done and registered , They kept the original copy, but my selling dealer wanted the original. I had to get another Vin Verification for the dealer. I didn't have the time to waste at DMV. I found QRS and went to them for a Vin Verification. Less than 10 minutes they completed it and I was out of there. I highly recommend QRS for your DMV needs if your time is valuable. Great service.

I really hope I get to change this review to at least a 2 or 3 star, but OMG, QRS has been…read moreextremely difficult to work with. I have been trying to get a title for my Escape (Canadian-made) trailer for over a year now. The rep. I had to chase down to discuss this with was unprofessional and certainly not helpful. Apparently my title "was created" but no one has seen it and she won't communicate with anyone, me or the financing company, to provide it or clarify what the problem is. Frankly, I am not sure how they can stay in business.

Was purchasing a car from a seller off Marketplace with a branded title. I tried AAA first to avoid…read morethe DMV and do the transfer, but they can's do Salvage title transfers. We went to Express DMV Registration Services and they were able to get us in and out in under 15 minutes. Super helpful and easy to work with. I could have completed the transfer at the regular DMV, but the service fee was well worth it considering it would have likely been hours waiting at the DMV. They gave me new plates and sent me on my way. Will use again in the future!

Yesterday had a great experience at Express DMV. I needed to handle my registration renewal and was…read moredreading the wait at the state office. I was in and out of here in minutes. The office is clean, the service is efficient, and they handled all the paperwork perfectly. If you're looking for a stress-free way to deal with DMV tasks, this is the spot. I'll definitely be coming back for all my future registration needs!"

Waited 18 months to receive personalized license plates. Even though we spoke with DMV employees…read moremultiple times during the wait, the problem just festered. First mistake: DMV mailed the plates to a non-existent address. Second mistake: 6 months later DMV admitted the plates were returned. 3rd mistake: 6 months later employee said she had the plates and would mail them that day. 4th mistake: Never mailed. Finally talked with a manager who said he would investigate. He admitted that there is a chronic problem of lost license plates due to clerical errors. Two weeks later: The plates arrive. The package was postmarked 3 days previously. So the plates sat in some twilight zone box on some one's desk for 17 months. I'm a pro public service endorser, and was a CA state employee for 17 years. But this agency needs an entire overhaul. Replacement of upper management and all poorly performing employees is warranted. The given the exorbitant DMV fees and our high CA taxes we deserve better service.

Car was stolen in Tijuana DMV didn't have a solution for a year. I want to replace my old review…read morebecause it was a bit of a rage rant. This is shameful what you put me and my family through. Great now I got to renew my drivers license and call you guys again because it didn't come in the mail. And probably won't but I'll give it 2 months. I notice that your phone line has anger calming music everyone yell at them!

Adj: An Adequate Automotive Administrative Agency (for Adulting)…read more When you have to adult, it can be annoying or challenging, or maybe that's just life. I usually can renew my license by mail, as many do, but every so many years, I have to go in and get an updated photo (aging is awesome, lol) and for an eye exam (another attribute of aging, lol). When I received a notification that I had to go in, I went online and made an in-person appt ASAP. This office is most convenient to me and it's very popular. It was scheduled out like a month! Still thankful I got an appt before my license expires altogether. Went at my appointed time, I sign in right away and the rep at the desk was helpful. After checking in, I waited about 10 min's and then was served at one counter where I did an eye test quickly, paid the fees (wow, inflation) and then was given paperwork to wait for my photo at another dedicated counter. Thankfully, the whole building is cooled nicely and there's plenty of seats for waiting. There is no wifi, fyi. That took another 10 min's wait or so and then I was all done and ready to go. Altogether about 30-40m at this DMV. Overall, a smooth and uneventful experience for which I'm very grateful. This office is super busy, so if you need to come here, my advice is to book an appt online and be on time to report to your appt so you don't lose it.

One of the three gates of hell. . Aka: THE DMV and specifically this location…read more I've been going here for over 10+ years and the service here is atrocious. . It's diabolical, it's always someone who hates their job, hates customers and genuinely seems to hate anyone approaching them with a general question. I'm in here today and the guy at check in with the glasses had a terrible attitude and was very passive aggressive. This location just seems to hire anyone, when I came in a guy was already pissed off with staff so they called a manager up front to deal with the debauchery of it all. . A manager apologizes to him for something that was their fault and then it proceeded to go absolutely nowhere. This is the closest location to where I'm usually located so I've dealt with it over the years but wow this place is cursed atp. . Maybe in the next ten years it can improve a bit, but I'm not confident that will be the case.

This travesty of an organization should be shut down for being corrupt, incompetent, or both. Of…read morecourse that will never happen because it exists to generate revenue at the state at ridiculous margins rather than actually providing a service to residents. I have been waiting 6 months to receive my registration that was updated online, only to learn it was mailed to an old address no longer in use. It is easy to verify that my address was correct and up to date at the time of the renewal, because I received the title to my car in the mail at the current address, with the correct address printed on it 2 months before I sent in the registration renewal. Both agents I spoke with essentially agreed the registration went to the wrong address, but neither could offer me a waiver of fees for the "replacement" registration that I never received in the first place. Obviously this is only the latest in a string of incidents just like this one - just read the other reviews here and it's apparent what a regular occurrence this is.

Very fast and efficient. Employees were very polite. I only waited five minutes after making an…read moreappointment.

I'm sorry but a lot has changed, the other reviews are right. You can't call anyone to ask a simple…read morequestion or even make a appointment. The number on the page is for the licensing department of DMV, it's not even for the business center. I blame the state for all the new rules...

Had a title correction issue and this team was fantastic and friendly to work with. They should be…read moreappreciated and not beat up so much as witnesses in my short visit to the Sacramento IBC office. Stay positive and know that there are a few who do appreciate what you do!