they were racist and they tried to hustle us telling us they couldn't just do what we needed them…read moreto do to our car but instead tried to charge us for something totally different

i had my oil changed at express oil change in east gadsden instead of taking it to the dealership…read moreas usual. Jeremiah was very professional, fast and knowledgeable helping me with my options! will be back!

I was passing thru town and was referred by another shop, as my truck is lifted. I was noticing…read morefeathering on my steer tires. They took me in and corrected my issue. Very professional staff. The price was right. They explained what they found and performed the needed repairs quickly. They provided a print out of why I needed the alignment. Great business.

Customer service is great. No appointment needed, first come first served. This is my first time…read morein, and i'll continue bringing my car here!

I came from a nearby town because I had a family emergency and needed new brakes and tires to…read moretravel. So to get in quick I had to come to Gadsden. No big deal. I had a 3:00 appointment and got sick and called that morning to see if I could get in the next day. I was told that they had a 9:00 the next day so I said I'll be there. I showed up at 9:00 only to learn that the guy did not put me on 9:00 but He'd moved me from3:00 in the afternoon on a Wednesday to 9:00 am on the same Wednesday so I had no appointments on Thursday when I arrived. I was told by an employee that had happened to someone else the same day. They said they'd still fix it. Waited for a diagnostic; agreed on the work and they ordered parts. They took 30 minutes to get here, no big deal, but they sent the wrong parts so there's another 30 minutes. At the 4 1/2 hour mark I ask about progress and was told it's almost ready. I looked out at the bay and 1/2 of the brakes were still in the box. Two tires were off and no one was working on or even near the vehicle. I asked the manager why that was the case. I had originally been told that all the work would take 2 hours. When I voiced my frustration he said "Look, I've got 2 guys working on 6 cars" as if I was the problem with unrealistic expectations . Thats a Firestone staffing problem not a customer responsibility problem. I was then told it'd be another 30 minutes knowing there would be at least another hours work to be done because still no one was even near my vehicle working on it. I finally said "Just don't tell me 'almost ready' when you know it's going to be much longer!" Finally I have one brake left but it will mean being here 6 hours for a two hour job. I just hope my brakes work. So much for my family emergency out of town and two hour promises; but I'm sure my mother in Tennessee with a broken back waiting on me can wait "just a little longer" pitiful. I've been a Firestone customer for 30 years using them in states all over with great success. I'm at least going to have to try another location than Gadsden this is ridiculous! The manager offered no remorse or apology whatsoever. He acted like I was the one with the problem for my impatience. He just pretended to ignore me. I'm at the six hour mark and still one set of brakes is still on the ground with no one around. If the work takes six hours then tell me so. I will deal with it. Don't treat the customer like they're the problem when you can't run a business with fidelity. Dustin is the only good thing going at this location.

Used to be a great place with excellent service and outstanding customer service. Not so much…read moreanymore. Very disappointing since I had been a customer for many years.

Had a great experience today at Oil Express! Insanely quick but thorough service. Will definitely…read morebe back

can't say enough about how friendly and efficient these guys were! I recommend highly!!!read more

this place is terrible they quoted me $69 and said when it was time to pay $ 699. I'm so mad they…read moreup charged, lie and this is a sneaky company with terrible service. 100% do not recommend.

I waited 3 hours to get a tire plugged. 2 hours waiting on someone to do the job and 1 hour to do…read morethe job. Are you kidding me? They were in no hurry to help anyone and seemed to be a don't care attitude as well. It would seem that since Shane left they are awful.

QuickLane is a great place to get car maintenance taken care of without an appointment. I…read moreappreciate that they have some Saturday availability (note, the full service center next door is NOT open on weekends - if you need some recall work done, more than likely you'll need to have a weekday appointment). Always taken great care of by Shawn and Steve. One time I came in for an oil change and was told I could wait a few more months, as we drive so few miles. I appreciated the honesty and savings! Today, we got a new battery, alignment and rear brakes attended to for a fair price. Thanks for keeping our Lincoln in great shape.

Great job! Great service and very friendly people! You can get a great deal on a car or truck here…read moreand get your vehicle serviced by true professionals! The price to get your oil changed and all the extras they do for you can't be beat. You might have to wait a minute extra but they do a fantastic job and try their best to get you out quickly! My first time here to get my oil changed but it won't be my last! Thanks guys!

Took our van and was really impressed with the way the shop is run and the fact they don't have a…read morelot of junk cars sitting around

This is not a workmanship complaint. It is a WARNING to pay attention ahead of time, and look at…read moreyour bill before leaving the shop. If you do not specify, you will be charged for the maximum priced item available. We used A-1 for years- friendly service at a decent price. however, Not sure what happened but pricing policies changed. Two examples- In August of 2024, our truck had a major transmission issue, which was guessed to be Catalytic converters- $1,700+ Diagnosis was wrong with no price mitigation. second- We bought tires for our car in April of 2024 and as I'm writing this review, looking at my bill, I see that alignment labor was charged twice.??- 1 hour on the tire replacement section and 1 hour on an "alignment " section...hmmm. Labor for tires and oil change- $430.22 Actual product- $463.01 for a total- $950.75 Today- 1-21-26- we were charged for a simple flat repair, a small nail on the tread- $37.50 on tires we bought here. Common courtesy (I thought) is that flats are fixed at no charge.? My bad for not speaking up before now, but justPAY ATTENTION BEFORE COMMITTING!

Great Service. The guys were friendly and the techs were very professional.read more

Edit: After having my car for over a month now. I can tell you the actual car-buying experience is…read moregood, however, once they have your money...forget it. They have botched the paperwork twice, no status on the title application paperwork. The most recent set has my wrong address. I sent 3 emails last week to Will, left a voicemail message for TJ last week, Called yesterday left a voicemail message with Will and called today and got a voicemail again for a sales manager. If you are counting on good customer service and communication after the purchase, keep looking for another dealership to shop at. You won't get it here. After having my car for 3 months now, I can say this dealership is NOT customer service friendly. Paid for my used Avalon with personal check/cash pay on November 5th, 2025 and after 3 months, still don't have my title. Driving my car on an expired dealer tag. Can't register it with the state until I receive my title. I've had to file a complaint with the BBB (Better Business Bureau) and now I've had to escalate my grievance to the Alabama Attorney Generals Office: Consumer Protection Division. BUYER BEWARE!! Dealership states they sent the title to me on December 1st, 2025. I purchased the car 11/05/2025. Car was listed for sale on 10/30/2025. The next registration / renewal event is 01/19/2026, two and half months after I purchased it. The title is also being reported with 14,582 odometer mileage discrepancy. No communication from the dealership directly since my complaints with the BBB, and Alabama Attorney General's Office. If you are shopping for a new or used car, please do your due diligence. This is not the place to purchase one

Great people and easy to do business with in sales, parts and service! We have purchased many…read morevehicles from this dealership and I've always been completely satisfied with our experience!