When this place first opened, it was fantastic! They would greet you and give you a fair price. It was a bit more than a lot of detail places but when they were finished cleaning your vehicle, it would look brand new and no surprise charges. Top notch work...worth every penny. Fast forward 2 years and a couple of area awards later, they still do a great job. No complaints about THE WORK! End result is still amazing. So why the rating? Bad/questionable sales practices! After being away for awhile, I decided to start using them again. I brought my vehicle in and they gave me a quote as before and I made an appointment. Then they apologized and quoted me a higher price. I should have walked away but I relented and agreed to the higher price. Honest mistake right? When I dropped off my vehicle, they continually tried to up-sale me on additional services to the point where I had to leave to keep from being hounded. If that wasn't bad enough... when I came back to pick up my vehicle, they wanted to add a surcharge for "extra" work they had to do. The sales person tried to say when I got the original quote that a surcharge may be added. That was not true for I would have insisted on them looking over the vehicle up front. I didn't even get a phone call to say, "Hey, we need to charge more because we didn't get a completely spotless vehicle to detail." No, they waited until I was trying to pay to spring the new charge on me. When I complained they removed the charge and then told be not to bring my vehicle there anymore. WHAT?!?!? I question a charge and I'm no longer welcomed? Is this anyway to treat your customers? I guess they have enough business to where they can. Again, I have no problem with the work, I have issues with the sales practices and now have very little respect for them. I can go down the road and use the automated drive through car wash 5 times for the same price as their middle tier cleaning (15 times for their top tier). Trying to help a local business and this is the thanks I get. MAKE them view your vehicle up front so you won't get surprised in the end!!!! Quality of work: 5 stars Quality of price guarantee: 0 stars read more