Terrible...I have waited all day for hour service 3 times now and will never use again. They picked up at 1:00 p.m. when I called at 9:45 a.m. asking for 1 hour express service. They don't tell you if they are too busy, they just take every order. 2:00 p.m. and they still haven't reached the destination that is 15 minutes away. I use a courier because I need something done fast! Now I am frustrated and will have to stay at work later than if I had left and done it myself and lost an hour. read more