*Super Shady Manager Matt Kehler*
My story is honestly unbelievable, so sit tight and hold on for the ride because this is RIDICULOUS! On 9/9/20 I purchased a car online through their website. I went and picked up the car and when I got home, I realized I had a missed call, voicemail, and text from the manager Matt saying they forget to take my downpayment.. huge red flag. Next a couple weeks after i purchased the car I received text messages from 2 of my references from my previous auto loan stating they called and were looking for me for being behind on my car payment. After lots of back and forth between the two companies we come to find out that express.cars never called and verified where to send the check and just sent it wherever they pleased, which ultimately resulted in me getting a late payment hit on my credit. I had the car for over 2 years with zero late payments and their lack of due diligence cost me a negative 65point hit to my credit report. Next, I got pulled over for speeding and learned that my car was not registered. The car was put in the impound and when I went to retrieve it the next morning learned that the only person who could get the car out was the previous owner who the car was still registered to. I was supposed to be on my way to Chicago to catch a flight and in a complete panic because my car was stuck!! I went straight to express.cars and explained to them that my car was still registered to the previous owner and they offered to drive me to Chicago so I wouldnt miss my flight. I mentioned that I was very worried about leaving my car because I was going to be gone for another 4 days and the impound charges an extra $40 a day on top of the towing fees. Matt AND their finance manager reassured me over and over that they would be taking care of all the fees I incurred because of the registration issue. They also offered to pay for a car rental for me to get back from Chicago because my flight wasnt getting in until almost midnight. When I landed and went to go get the rental I learned because my license is from wisconsin I had to pay with a credit card which I didnt have(it was stuck in my car). Only one rental agency allowed debit cards and the rental was going to be $600 just for a chicago to green bay trip. I decided to get a hotel room next to the airport and wait to speak with Matt about it in the morning because $600 seemed outrageous. This is where things went BAD! I tried getting ahold of him and he was being real sketchy not returning my texts or calls all morning. HE WAS PLANNING ON LEAVING ME STRANDED IN CHICAGO!!!! He finally texts me back and proceeds to ask me was i driving under the influence, which this was the first time he mentioned anything about that. I asked him to call me and we talked about it and ultimately agreed on me taking an Uber back instead because it was only around $200. So I finally get back and still have no registration and my car is still stuck in the impound. I went and pleaded my case with the manager at the tow lot and she finally agreed to release my car with paperwork from the dealership. Matt sent it over, i paid for my car to get out, and then asked Matt where should i send the receipts for him to reimburse me. He gave me his email address, I sent him the receipts, and I've never heard from him again. I even emailed him again asking when i would receive the reimbursement money and he decided to continue to ignore me, instead of being a professional. They never sent me a single cent of the reimbursement they promised me up and down so im out $700 instead of just cancelling my trip for free. Matt... How can you be so UNPROFESSIONAL to sit and promise me over and over again that you will financially take care of the issue and then just completely IGNORE ME?! Absolutely disgusting and speaks volumes about his character and lack of morals. Obviously they will just tell you anything and thats the last type of person id want to buy a car from. And guess where my car is right now? In the shop getting fixed because my 2017 Cadillac ATS they sold me is having major TRANSMISSION issues!!! RUN RUN RUN as fast as you can away from this place!! After everything they put mw through I now have to spend more time and money suing him but clearly as you can see I have plenty of evidence. Way too many other car lots in the area to have to deal with a dishonest crook!! read more