I hope they do good work because the rudeness level of the lady answering the phone is crazy…read more Called in to see if they're capable of doing a job on my vehicle and possibly get an estimate. Answered yes quickly. Then immediately went, "well I can't get you until Wednesday, bring the car Wednesday." Um... would I be able to get an estimate before scheduling? "Well I can't get you anything without you sending me the VIN and license plate. What did you want done again?" Not sure what my license plate has to do with an estimate since I gave her the make and model of my vehicle. Will knowing the license plate suddenly make the job more difficult? Then immediately went "send me the information, I gotta go I have customers here." Overall not a good impression for someone that's a first time customer. That lady either needs some help with the workload at the front desk, or needs customer service training.

One week after getting car repaired for coolant issues it begin to overheat and was told it's the…read morewinter months and they were busy. No one returned my call. This place is a rip off and staff is unprofessional. Also they kept my car over a month.

We needed new brakes and a battery, we dropped it off after hours and it was done by noon the next…read moreday. They were very communicative about the pricing and service oriented. I picked up the car and it no longer sounded like a coffee grinder when I used the brakes. They definitely provided the service better than anyone else we have used. The price was very reasonable.

I recently purchased a 2006 BMW 750LI and it needed all 4 rotors, brakes, calibers, new tires,…read morewheel alignment, rear bearings (both left and right), and an oil change! They scheduled it in quickly and had the car back when they said and when needed. I was concerned at first, seeing all the cars they were working on, but that was actually a good sign. The staff and owner were super nice, explained everything, tried to get the parts for me for the best price, and were very professional! I even had an opportunity to meet the owner's parents while there! The prices for the parts and labor were very fair and way cheaper than had I taken it to a BMW dealer. I choose them after doing a lot of research on local auto repair shops in the area, including Wilmington, DE. This place is about 30 minutes away from my home or a $38 Uber charge each way, but well worth it with the attention to detail and reasonableness of the costs. I am coming back again for future needs! At the end of the day, you want a shop that is fair and honest, and I found it here!

so i have used them 4 times now, and the service, and honesty knocks it out!!!! price, look, how…read morehe runs this place, i will pay higher, so prices are very fair, but honesty is great. had my daughters jeep in, he calls, says what i need, and gives prices, i said do it!!! so 1-2 hours later, they are calling me, im thinking go pay and get jeep, he calls, tells me when they got it up, and began taking apart, they found the true problem, they called me back, told me, $280 cheaper, thats very very uncommon, alot of shops would of never called, and charged the big repair, guys roccos in deptford, absolutely no questions, fair, professional, and honest!!!! let me repeat, honest, i couldn't believe they called me an did that, they were honest, on there little mistake, i mean hands down use this place!!!! thanks to this shop!!!!!!!

Quick to fix the issue - Great communication throughout the process, honest guy look no further for…read morea mechanic, no BS

Purchased a new set of tires and within 5 months two of the tires had to be replaced at my own…read moreexpense. Was told by the shop that I had a warranty at the time of purchase, however I still had to replace two tires at $157 a piece, on two separate occasions. Nevertheless I will definitely shop for my tires at another location moving forward.

Nicest people. They are transparent and don't nickel and dime their customers. I've used them for…read morebrakes and tires. I keep going back because I trust them

What a blessing that my car broke down next to your business. I appreciate your professionalism,…read morehospitality and your honesty. Your price was reasonable and I'll be seeing you again for regular service.

I'm not even sure how this establishment has 4 review stars. The workers and the owner Joe are the…read morerudest most condescending I've ever come across. I stopped in for a quote and I quickly ran out with the mis treatment I was given. Most likely discrimination the least. Best to take your business elsewhere.

Always able to get my car in for service in a timely manner. Friendly, kind, always offering a…read moredrink even if I'm just dropping off-Yvonne offers a drink to go! Reliable repairs, fair prices, reviews every possible concern and when it may need to be addressed in future, contacts you for authorization for any repair. Cannot recommend enough!

I'm new to the area and was having trouble finding reliable, honest auto repair services that you…read morecan trust. My transmission had a minor leak and Bob was able to get me in and out in no time.

Honest, quality work at a fair price. The owner John, and…read morehis employee are the best mechanics I've done business with in all my years. Even when I call with a minor problem John tells me to come by and stops what he is doing and takes care of the concern. These guys take my mind back to the '60's when the service attendants would fill your car with gas, while cleaning your windshield and checking your oil.

I highly recommend A1-Auto if you want a good honest mechanic. Yes, I said honest! They don't try…read moreto sell you something you don't need. They will explain any issues with your vehicle. Their prices are fair and reasonable.

I made an appointment with them and dropped my vehicle off at 7 AM. They gate was still closed, so…read moreI left a typed note explaining that I wanted an HVAC diagnostic because the system motor was working, but it wasn't blowing either hot or cold air. I added that the actuator was moving and the heater hose was getting hot, but the air coming through on any setting was neither hot nor cold. So I wanted a diagnostic to figure out what was wrong. I also wrote that on their envelope before dropping my key in their box. Their lot was so packed, I had to park in an overflow lot across the street. By 11 AM, I hadn't heard from them, so I decided to give them a call to make sure they found my vehicle in the overflow lot and to confirm my notes. I called them 14 times between 11 AM and 3 PM and there was never an answer. Their voicemail message said to leave a message and they would respond within 24 hours. But I didn't have 24 hours. I needed my vehicle back the same day. I called an Uber to take me back there after 3 PM to find out what was going on and that's when I finally got a call. But I was already less than a block away. When I went in, they said they were calling to tell me exactly what I told them in my notes and when I made the appointment, that the AC wasn't working and they wanted to know if I wanted them to run a diagnostic. After 8 hours, they did nothing to my vehicle other than turn on the heat and AC and only told me it had the very same problem that I brought it in to have them diagnose. According to them, the appointment was just a placeholder and did not impact when vehicles are serviced, which defeats the entire point of an appointment. They said I should have told them if I needed my vehicle the same day, even though nobody was there when I dropped it off and nobody was answering the phones. As for the phone calls, they said they only had 1 person answering 5 lines and that's why none of my 14 calls over 8 hours were answered, and it was my responsibility to leave a message ... in spite of the fact that their voicemail said it could take them 24 hours to respond. I've been here before and the service was much better than it was today. Those days, I'd give them 5 stars. But the absolute minimum I need for someone servicing my vehicles is that they have someone to answer at least 1 of 14 phone calls, and that they pay attention to the reason I dropped my vehicle off in the first place.

I've been taking my car to WDT for over 20 years. I wouldn't take it anywhere else. I always feel…read moresafe no matter what repairs they do to our vehicles. Pat is like a car doctor. He doesn't overcharge and is always available.