I had a very difficult and prolonged experience with the service department at Paretti Mazda that…read morelasted nearly three months before it was finally resolved. I originally brought my 2019 Mazda CX-5 in for drivability issues and a check engine light. I was told the Mass Airflow (MAF) sensor needed to be replaced and paid for the repair. Within days, the same symptoms returned. After continued problems and additional diagnostics, it was later determined that the actual issue was within the EVAP system (purge valve and evaporative canister). Those repairs were eventually completed under warranty. The most frustrating part of this experience was the lack of urgency and communication while my vehicle remained unreliable. This situation impacted my ability to work and required constant follow-up on my part. I ultimately had to escalate the matter through Mazda Corporate, the BBB, and the Louisiana Attorney General's Consumer Protection office before meaningful progress was made. While the dealership eventually reimbursed the earlier repair and fixed the EVAP system, it should not take months and multiple outside complaints for a customer to receive proper resolution. The vehicle is now running correctly, but the process to get there was unnecessarily stressful and time-consuming. All documentation related to this situation including repair orders, diagnostic reports, and correspondence with Mazda Corporate, the BBB, and the Louisiana Attorney General's Consumer Protection Section has been retained.

Purchased my SUV last year with Ms. Laura Salas last year & it was a very nice, smooth-sailing…read moreexperience. She was very helpful & was not pushy at all about making any final decisions with purchasing the car. My car was in need of a maintenance per the pop up notification on the dashboard, so I scheduled an appointment online with the user friendly website Mazda has to offer. Fast forward to my first maintenance with Mazda Paretti, I pulled up to the shaded area for service, got out of my car and told them I'm here for my first maintenance. The guy at the front desk, I believe Landon, was very welcoming. It was my first free oil change & the waiting area was comfortable, there were snacks and cool beverages. They finished everything within an hour & didn't push me to get extra services done. He pulled the car around to the front & to my surprise, my car was thoroughly washed and cleaned. My floor mats were washed and the interior was vacuumed. It's been a while since I've received any maintenance, so this was really pleasant to see. I hope the next few visits are like the first. Thank you Mazda Paretti!

My car was totaled due to an accident so subsequently, I had to get a rental car until the…read moreinsurance investigation was complete. My check in process with seamless and I was in and out in 10 minutes. My first car did have some maintenance issues and I returned it with no problem. However, if you go on the weekend, they are usually short staffed.

Don't ever buy a car from here. After first rain storm after buying the car from them 2 weeks…read moreprior. We found out the car was leaking. The vehicle is only 2 years old. After they falsely accused us twice of the car flooding and telling us to make a false insurance claim, they finally acknowledged there was a leak from the windshield. They claim to have repaired it but the carpet looks terrible and now they are dodging us and won't return our messages. I bought my last 2 vehicle from them but never again!!

Purchased a car. After signing the docs, we decided to cancel the purchase, which they had no…read moreproblem with. (After checking the CARFAX , saw it had a history of electrical problems). Received my money back BUT they didn't cancel the financing so I received the paperwork from the bank. I am still waiting for something in writing to state such. This better not affect my credit!

Absolutely the best service in the industry! Went above and beyond to address some issues in the…read moreused car we purchased even though we purchased it "as is".

I went to Matt Bowers Ford for the first time this week , 7/5/24…read more I purchased a truck out of state. It's a '21 F-150 XLT in black on black. I have an extended warranty that we aren't even into yet ,as I'm still covered with the factory warranty. I've never owned a vehicle with any warranty , so this was all new to me. My Service advisor , Kevin, was personable and took time to listen to my concerns. My truck isn't the newest , fanciest truck , but it's my truck. It's only got 25k miles and is scratch and dent free. I explained to Kevin that it was more important to me to get my truck back in the exact condition I gave it to him in ,than the repairs it was in there for. I'm SUPER IFFY about my truck. I had a wiring harness issue and needed the seal where my driveshaft meets the differential. It took about a week as parts were required to be ordered. I was greeted promptly at my appointment time in a service bay that is not only air conditioned, but the nicest, cleanest service area I've ever seen. I was, and am ,truly impressed. I expressed my concern to Kevin about dings and scratches. We did a thorough walkaround and I assured him that we'd be doing another one when I came to get it. I was given a shuttle ride home as soon as we were finished. Kevin stayed in contact with me in regards to the arrival of the needed part and also assured me that my truck was inside up on a rack, out of the sun and high enough to not be bumped by anything. I was notified that my truck would be ready and got a shuttle to come to my home to pick me up. It was the same driver that brought me home. He was a kind and very positive person. We did do a THOROUGH walkaround and as promised, she was just like I have it to him. I didn't even bother to look under my truck at the actual repairs until I got home. Everything was fine. As we all know, cars and trucks are now dominated by computers and electronics. I feel good about bringing my truck back here for service in the future. I worked for a first-class dealership in my younger years and Matt Bowers Ford reminds me a lot of that atmosphere we had. Kevin is a fine representative of this Service dept. and the dealership! Book an appt. with him for top-notch service and customer satisfaction. I don't see how my experience could have gone any better. I absolutely recommend this service dept.

Everything. A complete waste of time and not worth the hoops. Shady business dealings, fired the…read moreemployee who sold me the vehicle but did not honor any negotiations with the sale.

Every part of the process was easy. The sales team was friendly and professional. Leonard Young…read morewalked me through the buying process, checked in regularly while waiting for the vehicle's delivery, and made the experience easy and enjoyable. I will absolutely buy from Lakeside Toyota again.

This was a terrible experience at Lakeside Toyota. I brought…read moremy vehicle in for a diagnostic, and it sat there all day without anyone even looking at it. I was promised a call after lunch with an update--no one ever reached out. I had to chase them down myself, only to be told they "couldn't recreate the issue," so they didn't even run a diagnostic. After I pushed back, I was suddenly told the issue had actually been reproduced earlier that morning--yet no one bothered to communicate that or explain what was wrong. When I picked up my vehicle, multiple warning lights immediately came on. Then I was told it needed to stay overnight, which made no sense considering they had already wasted an entire day doing nothing. I purchased this vehicle from them in cash and also bought a warranty, which has been completely useless. I ended up diagnosing the problem myself and paying to have it fixed elsewhere--something they should have been able to handle. They had multiple chances to make this right and failed. Poor communication, no accountability, and a complete disregard for the customer's time. Avoid this place.

Service department is the best to work with warm welcome. Helped me get my Audi in and out.read more

DO NOT PURCHASE from Audi New Orleans, I purchased a car Nov 2025 and received my license plate and…read moreregistration May 2026, I called for months, left messages for GM Matthew Baker who was RUDE, ARROGANT and Dismissive, prior to contacting him I left multiple messages for title clerk NANCY, I received a return call after trying to contact her for almost 2months that they did not have a Title for my car it was lost!!!!! After 2 months this is the follow up I get ,this is the worse experience I have ever had with a dealership! I filed a complaint with the DMV and reported to my lender they sold me a car with NO Title! The salesman Danny was great, he did what he could but was limited, the rest of the staff I had contact with was horrible! Please beware when purchasing from this dealer!!!!!

Warren made the process incredibly easy and stress-free. After dealing with delays and poor…read morecommunication elsewhere, Warren got back to me quickly and within one day had a full list of vans I could choose from. That level of responsiveness and professionalism really stood out. He answered my questions, kept me updated, and made me feel like my business actually mattered. As someone who was ready to move forward, I really appreciated how efficient and straightforward he was throughout the process. It was a night-and-day difference compared to my previous experience, and because of that, Warren and the dealership earned my business. I would definitely recommend working with him if you want someone who communicates well and gets things done. Here's a shorter version too if you want to post something more quick and simple: Warren was great to work with. He got back to me quickly, had a full list of vans for me within one day, and made the whole process easy. He communicated well, answered my questions, and made me feel like my business mattered. I really appreciate the professionalism and would definitely recommend him.

I came to Mercedes-Benz of New Orleans for a Service B only appointment on my 2020 GLC300 and left…read morefeeling completely disappointed. My final invoice included charges I never authorized -- an additional "Safetrack Premium Oil Change," wiper blades, and a tire rotation. Only the tire rotation was removed when I questioned it. What's worse, my advisor claimed those items were part of Service B and that a Service B "menu" doesn't exist. That's false. Their own website clearly lists oil and filter replacement as part of Service B and makes no mention of wiper replacement. The invoice even shows oil was already included under the Service B line, meaning I was billed twice for oil. This level of dishonesty and lack of transparency is unacceptable, especially for a brand that claims to represent quality and integrity. As a first-time Mercedes customer, this experience left me feeling misled and taken advantage of. I hope management and Mercedes-Benz USA review this issue and take steps to ensure other customers aren't treated the same way.

OMG, my car needed to be serviced and ended up staying at Honda for about 24 hours. Jessica and…read moreJason made the entire process so easy for me. They followed up throughout the day with status updates and even provided transportation to and from the dealership with no hassle. Thank you both so much for all your help And amazing customer service !

New Honda CRV Hybrid needs a spare tire. For this reason I will pass this year. Maybe check out…read moreToyota RAV4 Hybrid which does have a spare tire. I like Honda, but don't like no spare.

Friendly, professional, timely and honest. I've been using them for over two years. All well!…read moreNate, Victoria, Kelly and Alex treat customers like family. Mechanics are also super.

Good service for less than the dealer's service department. Gave sn an accurate estimate before…read morework and completed project for that price.

This was a terrible experience at Lakeside Toyota…read more I brought my vehicle in for a diagnostic, and it sat there all day without anyone even looking at it. I was promised a call after lunch with an update--no one ever reached out. I had to chase them down myself, only to be told they "couldn't recreate the issue," so they didn't even run a diagnostic. After I pushed back, I was suddenly told the issue had actually been reproduced earlier that morning--yet no one bothered to communicate that or explain what was wrong. When I picked up my vehicle, multiple warning lights immediately came on. Then I was told it needed to stay overnight, which made no sense considering they had already wasted an entire day doing nothing. I purchased this vehicle from them in cash and also bought a warranty, which has been completely useless. I ended up diagnosing the problem myself and paying to have it fixed elsewhere--something they should have been able to handle. They had multiple chances to make this right and failed. Poor communication, no accountability, and a complete disregard for the customer's time. Avoid this place.

Collision repair was completed on my vehicle, but it was returned with paint defects and incorrect…read moredecals that were present at delivery. I made multiple attempts to have the issues corrected, including a final written request on April 2, 2026. No resolution has been provided. I have since filed complaints with the Louisiana Attorney General Consumer Protection Section and the Better Business Bureau and am pursuing additional regulatory review. This reflects my documented experience with the repair outcome and follow-up process.