Beautiful facility, but communication is poor and integrity is worse. New to the area and saw their…read moreFB ad with their pricing. When I went to reserve after the weekend, they increased the pricing and when I called their attention to it, they said they never had that pricing (see screenshots). They asked for proof and when I provided their proof, I received two different responses of basically, 'too bad....and opps, we raised prices because of rent..." When I sent them screenshots of their ads after this conversation, they still didn't honor the price.
When they declined a refund, I opted to forge ahead since I already paid for it. I never sent any notice saying I was cancelling. During this time, there was no email confirmation with, at the very least, an emergency contact number and the name of the person who would be there for this event (per their contract).
On the day of the event, we arrived 90-minutes after our 4-hour block started. Whoever was supposed to be there, wasn't nor did they attempt to call me. They left. When I emailed she referred to me asking for a refund and saying she stayed for an hour. Last I knew, if someone pays for their block, it shouldn't matter when they come, it's their block of time. If she had called me before leaving, she would have found out that we would be arriving later during our block because of our conference starting at another location before arriving there for lunch and the remainder of them time. There was never a process to ensuring seamless communication and safety. If you're doing a wedding there, buyer beware!
Lesson learned: you get what you pay for. Their pricing was way too low in my opinion, but their integrity and communication matched it.
