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    Expert Shield

    5.0 (1 review)
    Open 8:30 am - 5:30 pm

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    12 years ago

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    Samsung - Leeds

    Samsung - Leeds

    4.0(3 reviews)
    11.5 miShopping Quarter, City Centre

    This branch of Samsung is a "Samsung Experience Store" and it is located in Leeds city centre on…read moreBriggate, on the topic of Samsung Experience stores, these stores are different to other Samsung stores as they tend to showcase the latest and larger selections of Samsung technology, including exclusives. The only other time I visited a Samsung Experience Store was back in the Summer of this year, where I visited a branch which was laid out fairly similar to this one, yet slightly larger in Newcastle Upon-Tyne. Moving back to this branch in question - it is in a good location located on Briggate, perhaps not as central or easy to find as the Apple Store which is located in Leeds Trinity, but the store is still in a decent central location and easy enough to find. The staff in this store didn't stand out as much as other stores, for example at the Samsung branch mentioned earlier in Newcastle, or most Apple stores in general. The store seemed to have a good, yet not fantastic range of product, and there wasn't a huge amount of detail about the products, such as by saying why the product is special, its USP and what it can do that other device can't etc, there wasn't even a really obvious way of displaying the name or prices of the devices throughout the store. The selection of products on show, as mentioned was decent, but it was merely satisfactory. The store layout was average yet again, it was similar to other Samsung Experience Store branches such as Newcastle as mentioned, yet different to both branches in Manchester. A two-star rating as this store is decent and in a good location but to many points hit the boxes of average, rather than above average or even fantastic to warrant a higher rating, which is of course a shame.

    I was having issues with the zoom on my note 9. I popped in to see what they would say. They sat…read moredown and plugged a connector in the phone which with the aid of software interrogates the whole functionality of the phone. They agreed to take the phone in for repairs free of charge. I provided proof of purchase and arranged to collect it the following day. They did a full software update and swopped out the camera module. It's now as good as new. All done inshop in Leeds. Brilliant service

    Expert Shield - mobilephones - Updated May 2026

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