Yes, its a Panasonic shop and they only sell Panasonic, nice shop and helpful staff when you're looking to make a purchase. Once the purchase has been made (an £800 TV in my case) they dont deliver on time (around 3 weeks late) and post sales communication is poor, I think they beleive the customer has to chase them and they dont have any obligation to update the customer on delivery timescales. If you make the mistake of purchasing extended warranty you will not hear from them for 3 months as, "it takes 3 months for it to get to Panasonic systems" in a very "computer says no" fashion. Its been over 8 months and still no sign of extended warranty details, they dont seem to return calls or provide updates. I would not recommend to friends or family, the products are great however service has been a big let down in my case. I got them to price match, however I would have been much better going with the larger company that they matched against. read more