This is a huge Currys store located in Leeds city centre, it is a short walk away from Trinity Leeds, and The Town Hall at The Basilica. The store is surprisingly large for a city centre location, it's over two floors, but with escalators going up only if you're heading down you'll need to use the stairs or find the elevator. The store stocks a wide range of electronics from computers to printers, TV's to smart speakers, as well as accessories including ink, and laptop carrying cases. There is a small Apple section, although I much prefer John Lewis at the Victoria Quarter or the Apple Store inside Trinity for Apple products, as the selection is limited. Although they had the advertising in-store for the iPhone 15, the only model out to demo was the iPhone 14, they also seemed to only have the older MacBook Pro's compared to the latest generation - what's the deal with that? The location is great for those who are in the city centre but the problem with this is that the store doesn't have parking, and for a store that specialises in large electronic items from printers to laptops and TVs, that isn't practical, there is Q-Park St Johns Centre which is located a five-minute walk away, but again depending on what you're buying, this could be hard to carry around a busy city centre on foot. 4* - It's a huge store, which is rare for a city centre, being located closer to parking and ensuring they stock a range of the latest tech would be big improvements, otherwise they risk becoming more of an outlet. read more

Currys PC World - Electronics Near Me - Leeds, XWY

Leeds Currys at Headrow, I went in to ask for tech advice, the member of staff I spoke to was very rude and unfriendly, its like I asked him for a pint of blood, was not bothered at all, and spoke with attitiude, no respect for customers at all, in future I will take my custom elsewhere read more

You know what? It's shiny, it's clean, it's larger than I remember. But it still wasn't massively useful. Of course, you know the deal: there's a hoard of TVs, computers, printers, Apple products, and other related detritus, but the one thing I was after they did not have. That's not a reason to dislike, of course, but when PC World is the name one might hope they'd have what you need. I wandered in, on the search for a female to female ethernet adaptor and some cable, and only managed to find the cable. The cable, I found out later, happened to be a good few quid more than anywhere else I'd looked so that was enough to be a source of irritation. Then, upon finding a member of staff to look for said adaptor, was merely told they didn't have any. He wasn't odious, but he was smug and disinterested in my small and pithy goal. Had I been after a huge TV treatment may have been different, I wonder! In any case, I ploughed on and managed to have him impart where, in his opinion, may have what I was looking for. Just in case, I asked at the counter when paying for the cable if they had any, and the chap at the till didn't appear to know what I meant. It was fine, I would head off for Maplins. So, yes. The store is clean, and I think that 99% of the time you'll get what you need, but if you're similar to myself you might not enjoy the shopping experience. It's handy enough, but I'm still not much of a fan! read more

Maybe it was my fault for unwittingly going on Black Friday, maybe it was theirs for only having about two staff wandering round on what was bound to be their busiest day of the year, but I was frankly appalled by the service here at every stage. Normally, I like being left alone in shops, but when you've decided you want to buy a laptop, waiting 40 minutes to do it is more than a touch irritating. What is worse, however, is feeling your hopes rise on the sight of someone wearing a "Know-How" badge (apparently the only people in a computer chop who know anything about computers), and discovering the massive holes in their know-how (well, I did say "apparently"). In fact, when I finally nabbed by Know-How guy, the only thing he knew how to do was the hard-sell. Did I want lots of software I already own, just in case it's not compatible with Windows 8 (I didn't even want Windows 8, but that's another rant, and surely he should have known whether it would be compatible?) Did I want the kind of guarantee that used to be included by everyone that PC World took over (actually, all the software was generally included too). Did I want a laptop case, or a phone deal, or a mobile internet deal? No, and I did not want to spend half of my day going through all this. Plus, I'm sure there were other people waiting to be served. The only thing I wanted was one piece of advice. A fairly simple question, you would think... "This might sound like a stupid question, but I use a headset with separate plus for my mic and my headphones. This laptop only has one hole for both. I assume I need some kind of adaptor? Like a splitter in reverse?" "No, they've always been like that. There's only ever been one hole." (this would be acceptable from a 17-year old, who may genuinely only have experienced the latest technology, but the sales guy was about 40). "Here, come with me and I'll show you." "I'll feel really stupid of you're right." "Look, this only very slightly older model has two holes. This one had a picture of a mic next to it, and this one has a picture of some headphones." He did seem to feel pretty stupid, but he finally grasped what I meant, and was able to inform me that despite trying to sell me every accessory going, they didn't stock any kind of adaptor, and nobody knew if I could just stick either my mic or headphone plug in the socket and get by that way, using just one at a time. They could however sell me a new headset for about £100 (there was one for £16 which he failed to mention). Unfortunately for them, I didn't have enough goodwill or patience left to buy anything else. I don't know about technology, but I know about service standards, and I know poor service when I see it, and I would advise anyone needing a PC or similar to make as long a trip as you need to get to a retail park and avoid PC World. In the end, it will probably cost you less and be quicker. read more

I was about to start by saying that the name of the shop would suggest some degree of expertise and in fact it may well do so as I wasn't enquiring about a PC related matter. All I can say is that it's a good job the shop isn't called e-book world or I would have to take them to task. It was very difficult to find a member of staff in the first place and, once I did, the only knowledge he displayed was the ability to read information from the side of a product box. It's not often I can say i know more than the experts but in the field of e-book memory capacity and expansion I quite obviously rule! read more

Called in here a few Sundays ago. When I'd gone previously I'd gone on a weekday and I couldn't say a bad thing about the staff on a weekday. Massively helpful and always make sure you buy what's right for you rather than what costs the most. If they think you can get the same thing for less they will say. But the Sunday I went in I was shocked at how the staff spoke and treated me as a customer. The first guy who I asked about monitors didn't have a clue about any of the stock the company he works for sold. He appeared to have no technical knowledge at all and actually used Wikipedia to find information about the monitor I was interested in. The worse thing is that he couldn't even find what he was trying to find on Wikipedia. On top of that he was as miserable as a wet weekend. So I just took the risk and bought the monitor as he said it was good. As someone who works for PC World you should be able to trust their advice. When I got the monitor home and set it up I couldn't get any sound, after looking into it more the monitor came without any audio output. Surely this is something I should have been told when I was buying it. So of course I took the monitor back the same day. When I went back I went to the Knowhow desk and told them I wasn't happy with what I was sold. So I was allowed to get a different monitor. I went upstairs back to the monitors and saw a different member of staff. Have to say he's one of the rudest, unfriendly, impolite and unprofessional members of staff I've ever met. When I told him I was looking for a different monitor in a rude manor he said "why didn't you just buy some speakers then". I'm sorry pal but you should know that customer satisfaction is always important and you failed in a huge way. His customer handling skills are something that needs improving in a huge way. All in all I finally got a monitor that I'm happy with. But it's the last time I'd ever call in that store on a Sunday. In future if I need something I'll go to another store or company or just go to PC World on a weekday. read more

Just bought a PC. Asked for a wireless dongle. When I got home the wireless dongle they sold me is not compatible with Windows8. More care would have been nice. read more

PC World - where you either get hounded to death by a keen purple-clad pubescent boy, or you can't find a member of staff to safe your life. They get three stars though because of their laptop deals, and the fact that if you barter a bit you can usually get something thrown in on the cheap, like a laptop bag or a mouse or something. read more

WORST EXPERIENCE We bought a home cinema system from Currys PC World and everything was fine until it stopped working... We were met with hostile, almost incapable, dismissive, rude staff and it took us almost 3 months to resolve our issue and frankly, it would not have been resolved if they did not loose part of our system. All actions took them weeks and no one could provide us with explanations or actual information. Managers we dealt with were dismissive and one of them actually ignored us, not acknowledging us whatsoever after we requested to speak to her. On numerous occassions we were just left by the assisstants standing by the counter with no explanation or progress. I would not recommend this chain at all to anyone, once your item breaks they put you through hell hoping you will give up and it will be their gain. I have sent a formal complaint to the head office, 6 weeks ago...I am still waiting for a reply. read more

Had a sales guy called Rahul in PC world, who was a young chap, and did everything possible to accomodate for us. He was very forward thinking about customer satisfaction and endeavoured to deliver the very best experience on behalf of PC World. Very genuine, not remotely obnoxious sales rep type. I also like a guy called Fish on their aftercare warranty, they realky look after you & make you think no question is too daft. There centr customer service line whn trying to communicate with the shop is terrible. On hold for ages waiting for someone to communicate with the shop on your behalf. Ive been queing for 10 minutes trying to get thru to someone. Terrible. Need to scrap it & let customers just call the shop as this is absolutely essential to aftercare. read more

After buying this laptop 30 January and having many problems Currys know how have only just acknowledged the laptop is at fault and not little gran but still refuse to change it but just want to keep sending it back to repair shop, it has never worked from day one but they still refuse to exchange it. Will never purchase from them again and never buy a Toshiba product again. They are quick enough to take the money for guarantee etc but have not honored it. craig clackett read more

Today I visited PC World on the Headrow in Leeds. My aim was to get a laptop on credit, as my old one had just broken. I went in, looked at a few laptops, decided on the one I wanted, and then looked for a member of staff to help me with the purchasing process. There were no staff members available to assist me for around 15 minutes. Finally, a female staff member came over. I asked her what the options were for getting a laptop on credit, she told me, and I decided on a 3-year plan. She then asked me what I used the laptop for. I told her I am an artist and will use it for digital artwork, and using the internet. She asked me if I needed any software. I said no, I have everything I need already, I just want the laptop. She asked if I had an anti-virus software. I said I use Avira, a free one. She kept insisting that free ones do not work at all, which is just not true, and kept trying to sell me an antivirus which I do not want. She also kept trying to sell me a windows recovery drive, which I also did not need as I can do it myself. She was very pushy, persistent and patronising, and had terrible breath. She eventually accepted that I just wanted the laptop, and took me to a desk to continue the purchase. She then began trying to sell me other things, a mouse, cary case, and insurance. I accepted the insurance. Their computer system was playing up, so I ended up going away and coming back again later on. The female staff member from before was nowhere to be found, so I explained what I wanted to a male staff member. He also tried to sell me all the extra things that I did not want. Then he began to go through the credit check process. When we had just started, another staff member was sat on the desk next to us with another customer. His computer wasn't working, and he repeatedly tried to get us to swap with him. I found this very rude and unprofessional. One of the questions for the credit check was what is my work postcode. I have just started a new job so I didn't know it. They said they couldn't do the credit check without it. They couldn't tell me why this information was necessary. I said nevermind and walked out empty handed. Overall, I found the staff rude, unhelpful, unprofessional, and unattractive. read more

Consistently disappointing and very expensive. I often find the staff to be a little dizzy in their directions to parts of the store, and a great deal of the time the stuff I want isn't in stock. Plus the prices are outrageous - I was quoted a minimum of £23 for an ethernet cable yet was able to find hundreds of these available on-line at loads of respected places for as little as £5. read more

Called in today while I was in Leeds as I need a new printer. There is quite a wide selection, so could have done with some help from the staff. That's the main problem I found here. Plenty of staff, but all locked in deep conversation, unfortunatly mainly with each other. After about 10 mins I just left. Will either look on the internet, or find a store somewhere where the staff are interested in the customers. If management are interested the date was 10.10.19 and the time approx 12-40pm. read more

Really large store. I quite like this PC World store because the staff don't pester you. They often wait until you ask them for help rather than approaching you and being annoying! The layout is a bit confusing if you've never been before but its generally a good, clean shop. read more

I really don't like PC world, the staff mostly can't be bothered to learn anything about the products beyond the label that tells them the specs. I've been in to get help with choosing products many times and I've frequently been told the requirements I'm asking for are over top or don't exist (I wanted a Bluetooth keyboard with multiple connections once). Not to mention the dreadful returns policy which requires that you haven't even looked at the box let alone opened it to see if you enjoy the product. I hate you PC world long may you sell products at a slightly higher price than most places. read more

Often hard to find a memer of staff, but if you go in knowing what you want then they will most likely have it :) nice range of base pcs as well. Got a nice one for £300 don't have the spec on me, but it's great for the price! read more

Just called in to Birstall store to return a faulty tablet I had purchased for my 8 year old for Christmas. While I appreciate it's a busy time I was dismayed to find all cash (at least 3) points were open but no one was queuing, on the other hand the customer service had only one member of staff in operation and according to the new electronic queuing system there was over an hours wait. Bad staff/customer management!! And one disappointed child!! read more

Unusually for PC world this store is in the middle of Leeds and not in a retail park which great for like me who work in town or like to pop in now and again. It isn't as extensive as many of the retail park stores but there is still plenty to have a look at. The first floor houses the computers and TVs with very few desktops available it seems that most of the demand is for laptops at the moment. The ground floor stocks the other computer items you may need from USB flash drives to digital cameras and hard drives. I think most of the laptop prices are reasonable but the other items such as routers, usb drives, digital cameras, software, cables etc can often be found online or elsewhere much cheaper. It is fairly easy to find what you are looking for (if it's in stock) and there is usually someone near the door to help you find what you need. The store is OK for basic PC needs but could be frustrating if you need something unusual. read more

PC World in Leeds is a large two floor emporium of so much more than just computers. It sells accessories, video games, televisions, printers, scanners, digital cameras, PDAs and sat navs, and lots more. It is a large airy glass fronted shop and it is nice to go into, my only criticisms are that it is expensive compared to other shops especially internet shops and the staff actually aren't that knowledgeable on computers or technology. I certainly wouldn't take my PC to be fixed here. read more