Ordered Motherboard bundle and a B grade 1TB NVME SSD The value of the B grade nvme was £80 Incorrect 500gb SSD shipped - the mistake was due to incorrect (possibly deceitful) labelling of stock inventory and clearly no system of thoroughly checking items before being posted to customer. Emails then ignored for 3 days, wasn't until they were called that any action was to be taken. Not only is that an unacceptable time frame, its frankly borderline disability discrimination, as someone who is AuADHD and have other health issues, the last thing I want to be doing is ringing companies to chase issues that should already have been looked into as it makes my symptoms worse and I will be unwell for days after. On the phone I was spoken to with Dan, who did not offer a satisfactory resolution to the problem. It felt like there is a culture of apathy at CCL where the whole system seemed quite inflexible and born out of a business that is happy to regularly make mistakes at the customers detriment. It is not my fault that the wrong item was sent and that there isn't stock of the item I ordered. The reasonable solution most other decent companies would have taken would have been to replace the £80 B grade NVME with new stock one (£100 at the time of my purchase) and have the 500GB incorrect one returned and the company eats the mistake of losing £20 - but naturally they had already increased the price of the new item to £115 and did not give this option. Instead I was forced to choose between a partial refund or returning the item - not satisfactory considering the items are all part of a birthday gift for a 13 year old that needs to be ready in a weeks time. Edit - was called again by Dan who said he cannot do the partial refund so the only option was to send the item back and get a full refund. NOT IMPRESSED I will not be using CCL again unless the realise the value in seeking returning customers via good customer support and will stick to using their competitors. read more

This company over-charges (check Amazon for lower prices on most their products), is dishonest about delivery times and has appalling customer service, not responding to emails. I ordered a CPU from them on Nov 8th at scalping prices (£70 above RRP) on the basis of a promised 15th Nov shipping date. When it hadn't turned up by the 20th, I contacted them and was told to expect it towards the end of November. By the end of December still nothing heard, so I emailed them telling them how unhappy I was - they didn't bother to answer my email but logging in to the web site, I find out that they have simply cancelled my order without telling me. I have never had such dreadful service from a company selling computer parts. read more

Computing at a fair price - Was okay with the spec I got - For the moment all running smoothly

This company is garbage don't waste your time. I talked to a technician told him motherboard didn't work out with box to get it out had to dissemble the board. The board had no signal and had no line in I also found a part of board rattling around under the shield so I sent it back after explain to technician how it was out of box it never switched on and was a Week old fresh from box it came in it wasn't working no signal then after I wasted 24£ sending it back they told me I had voided warranty what for taking out a chip that had come of board before I even opened it do your self a favour pay a few extra pounds never had problem with scan or even overclockers and I constantly upgrade my systems worse decision of my life using this company for 8£ difference from Amazon at least I'd of got a new motherboard 194£ down the drain because they give you a thousands ways for it to fail sending it back they even state if it's damaged by post office on way back they won't t except it my experience with them is never ever go near them even on 90% sale I'd rather pay full price. read more

I purchased a Gigaybte laptop from CCL, and was impressed with the efficiency of their next day delivery. I received several notices regarding order confirmation and dispatch times, and the courier then texted me with tracking info, and delivered exactly on time. However, when it arrived, it turned out that the specification listed on the site did not match what came in the box (no mini display port). Some research indicated that this is a problem that other sellers have also had with this new stock (Amazon, for example), where the manufacturer did not update specs upon shipment, so I thought CCL may have been given the wrong info too, and not yet realised. I contacted CCL immediately, expecting to have to fight it out with them (given the notorious reputation of online computer sellers), but they said it was not my fault if I didn't get what was specified online, and promptly organised collection for the following day, no questions asked. My return was processed very quickly - I went from day of purchase on Monday to confirmation of refund by Friday 3pm. Just can't ask better than that. Before purchasing the laptop, I called CCL to confirm other specs, and also called to twice confirm the details of the return. Every time I called, they answered promptly, and were professional and courteous throughout. I have seen other people comment that they didn't get email confirmation from their order - I wonder if this is because they put their email in wrong (as the form does not require a confirmation of email typed inl)? I found their communication during the process to be impeccable. The courier, though great on delivery, did fail to make contact during the first pickup round, but CCL swiftly got in touch with them and they came back a few hours later. Not ideal, but couriers these days are universally terrible (and overworked), I'm not sure CCL can do a lot about that. They seem to have picked the best of a bad bunch, and are willing to work on your behalf to get items where they are meant to be, at the right time. Another complaint I have seen on here regards the pickup times, but I think people are being unreasonable in some cases: like any online store, you have to order before 4pm Friday if you want a Monday pickup. Orders won't be processed over the weekend, as office staff aren't there to do things like confirm payments and write up invoices or receipts. You have to check whether the item is in stock in store for pickup, not just in stock. It's all clear on the website if you read the relevant info, although on the initial listing screen, the green ticks could be somewhat misleading. You just need to double check availability on the actual item page. Finally, PLEASE bear in mind that if you are buying computer parts, it is your job to know whether the parts are compatible. Totally unreasonable to expect to open up sensitive hardware to check whether it works with incompatible parts (as some complaints have stated)! Like every single tech shop ever, it's not CCL's fault if you don't know what you are doing! Their advice does not replace your own knowledge, and with something as expensive as motherboard, processor, or graphics card, if you don't know what you are doing, don't do it. I think it's really unfair to blame them if you've opened up a bit of hardware that isn't compatible, and expect them to wear the (high) cost of your ignorance. I would definitely use these guys again - I'm actually a bit sad that the laptop with the specs I need is not on offer from them. I would recommend to anyone. read more

This place is second to none for mail order of computers, software, hardware and everything else in this genre. Because they don't worry about having a fancy looking store you won't pay Pc World prices and the advice is excellent. Products are rarely packaged in a snazzy manner - they come in plain looking function-orientated packaging. I have bought components to build several computers with from here as well as countless additional bits and pieces to keep my machine going. The service is highly efficient and invariably you receive your order very quickly indeed, and you can track an order too. CCL keep you informed by email and text message so you know when your goods are coming. If you don't want to pay delivery charges you can collect your stuff too. I baulk at the prices on the high street after shopping here and wouldn't consider using anyone else now. read more

CCL Computers has been selling computers and components in Bradford for several years and has flourished from a backstreet to a large retail outlet and successful website. CCL started off selling mainly to trade, and this still shows, you have to queue (sometimes for a LONG time), place your order, and then wait again while they pick the items and then call your name out, where you go and queue again to pay and collect! It sounds worse than it probably is (unless you go on a Saturday morning), and it's definitely worth it just for the huge discounts you'll enjoy. Compare the prices with any other high-street retail store and you'll be glad that you went to CCL. If you order from the website, some items have free delivery, which can't be bad can it! read more

Do not trust this company CCL Computers. Confirmed for delivery date by messenger, by phone and by email- and then let down. No gift for boy's birthday which was planned well ahead. Joseph just laughed when I spoke with him on the phone. No sorry at all. Hayley was nice but still they let me down. My order no-2949655 read more

If you're either building your own PC or want one of their pre-builds or you are after any PC peripheral under the sun then this is the place to go. They have been around for a good number of years and they have the best technical support I have ever had. They offer great priced OEM items and their knowleged of computer problems is secon-to-none. I know people who come from miles away to use CCL and they also have a great website and delivery service. If you are building your own and you're not totally sure on compatibility of the items you need just give them a call and they'll point you in the right direction. They have also recently branched out into the gadget, HD TV and Games Console arena making them total all rounders. read more

use these guys for all my computer stuff - excellent advice - always deliver on time - call/collect service is great (to jump the queues!) their returns section is top class to - they'll test the products you're having issues with and event show you it on a test bench, then give you advice on configuring it etc with your own rig 10/10 read more

This is an absolute godsend for computer gear. The stuff they sell is the cheapest prices you can get hold of in bradford and you can also order them over the net and have them delivered instead of going up there. The prices are really good and the quality is absolutely topnotch. They have bits and bots for your computer that you find hard to get - from the bits that go inside the computer to additional ram and extra hardware. They will also advice you in how to go ahead and fit the things you have bought. The staff are lovely and they are very reliable. read more

I had to get paypal involved as they drag their feet for a refund and wont respond. I ordered a gaming pc, the hdmi didn't work and I could not even load a speed test as the net crawled. I got a sarcastic response and returned the pc but they still wont refund yet or respond. Vile. read more

As I previously had a good experience with CCL, I purchased an Acer laptop from them, this item had been recommended by 'WHICH' as well. A few months into the purchase, problem started arising from the laptop, and eventually, still within the year of warranty, I returned it to CCL. That's when the problems begun: It took too long to get an opinion from Acer labs on the matter, then CCL provided very poor customer support, in regards to prioritising me as their customer, and at some point even recommended, that there's no point going through them, the issue is between Acer and myself! I spoke to numerous people at CCL, including Adel from customer care, and Andy from product support, who were nice on the phone, but really didn't get the idea that I AM THEIR customer, and they have sold me a laptop that isn't working. The whole issue became very stressful, when calls and emails took ages to be made by them, I had to keep chasing them for answers....they didn't keep to the times they said they would. Eventually, they came up with the idea, with my encouragement, that maybe they can repair the laptop and re sell it, and refund me in the meantime so I can move on with the issue - it took 3 months!!!!! for this resolution to be concluded. Unbelievable - they were so confident they could repair it, that they eventually asked me to pay £20.0 or so for a new keyboard - still within the warranty!!!! and refund me the balance. So CCL are happy to loose a customer for £20.0!!! Guess what I did - I bought a new laptop from COSTCO - outstanding customer care, they will bend over backwards to please you. I would never buy anything from a company who treats their customers as CCL treated me. read more

The worst company I've ever had to deal with. The first delivery was late, despite their website saying it has a "promised" delivery date. I was sold a system that was not fit for purpose, I was offered repair and replacement, which I initially took, and after them having it for 3 weeks it actually came back in worse order somehow. At this point I asked for a refund on the system, sent it back and was told I had been issued the refund and that it would appear in my bank account in 3-5 working days, on the fifth working day I checked my balance and had not received anything. Upon contacting them again I was told that they had been unable to issue me the refund, despite telling it had already been issued, and that they would need more details to give it me, which would again be another 3-5 days. There had been no attempt to contact me after they had failed to give me the initial refund. Throughout this entire ordeal, which caused me unreasonable amount of stress, and took about 2 months all together, I was never once offered an apology, not for the broken system, the inconvenience, or the mix-up with the refund. I have never been so mistreated by a company, and would never deal with them again, and would advise everyone to avoid them at all costs, I wish it were possible to give them a zero rating. read more

Have used CCL on a number of occasions both for my office computer equipment and personal use. Unfortunately made the mistake of recommending them to my son when he was building his own system. He bought a H100 Cooler which was eventually surplus to his requirements. Returns Dept V UNHELPFUL would not even consider exchanging cooler for vouchers as it was 4 weeks since we'd purchased the cooler. I will not use them again and would suggest people think carefully before purchasing from here. read more

I bought a £730 PC everything was fine except for the cheap graphics card which would of been fine if priced correctly however the charged an extra £50 I shall not buy from you again and the product was described incorrectly as having 4gb or GPU ram when its really 3.5gb with a slower 0.5gb however this was not described. Guys build your own PC much cheaper and more reliable read more

It is the second desktop I have buy from CCL I'm very happy with them they work perfect . Thank you .

Was a bit dubious if I'm honest but computer arrived on time, well packaged. Had it all set up in an hour and was away! Would defo recommend. Only point I would make is that I wouldn't recommend that the delivery company leave things like this on the doorstep, especially where I live! Luckily for them my Son arrived as they were pulling away! read more