We signed a contract with this company to replace the gutters at one of our Park District facilities. The contract stated the work was to start on May 10, 2023, and be completed by May 30, 2023. It is now December 2023, six months later, and the job has still not been completed. To say we have been disappointed in this company would be an understatement. Everything has led to a complete nightmare of a job: their lack of professionalism, poor quality workmanship, and terrible customer service.
We worked with a salesman Carl who, after ordering the custom gutters we needed for the business, came back and said the fabricator made mistakes and they were not what we ordered. He asked if we would accept an inferior product which was the wrong color. He suggested painting them. We told him no; we want what we ordered and paid for. They reordered the custom gutters, which then took several additional weeks. After a month they came out to start the job and worked for two days. They left after taking down downspouts and not replacing them. The problems became worse.
We contacted the salesman to find out when the crew would return. He said they were scheduled to come out in the next couple of days, but they didn't come out for weeks. Over the last six months, when they did show up, they had four different crews who worked on the job. No salesman or project manager was ever there to check on the work being done.
After months of frustration from not getting anything done, calls were made to the owner, Mike Coley, who never returned any calls. After weeks of not hearing from anyone, a project manager, Allen, then called and said he was on the job and would take care of it. He guaranteed us that the job would be completed by November 13, 2023. Like in May and the rest of the months, the completion date came and went, and the job is still not done. Weeks went by, a crew came out for a day, and then didn't show up for two more weeks.
The last week of November, salesman Carl and the quality control manager, Alex, came out and said they'd put together a plan and get back to us in the next day or so. Several weeks have gone by and we have not heard anything from them.
In the beginning we did tell this company that the Park District had seven buildings we'd like to have them work on in the next few years, and if they did a good job this time, we would continue to hire them for other jobs. Obviously, after six months of waiting for them to complete this job, we would not hire them again. We cannot recommend Expert Roofing to anyone. It's been a total nightmare. Our attorney is now involved. We have contacted the Better Business Bureau as well as the Attorney General of the Fraud Division. The job is not complete, and we don't know when or if it ever will be. This is a heads-up for anyone looking to do business with this company. Buyer beware. We would not recommend them to do any work for anybody. read more