I visited the Orange location. If you are shopping around for estimates from various shops for your job, then I highly suggest that you put this place at the bottom of your list due to severe lack of customer service and professionalism. I initially came here to get an estimate on getting my convertible top replaced before taking my vehicle to get body repair. I visited three shops in the area and wrote down the estimate I received at each location for future reference. To start, this location is hard to get into. There is a narrow parking lot that is mostly full and with additional cars haphazardly double parked throughout, so good luck in finding parking if you go to get an in-person estimate. I got parking easily due to having a small car, but a larger car would have been much more difficult. Second, there is no actual entrance, so you have to walk around to find someone to speak with once you arrive. I surprisingly had to walk around a few minutes even in the garage before getting someone to come out and see my car just as I decided to leave. Those were just some initial barriers. What really turned me off was what happened afterwards. A few days before I was scheduled to get my car from the body shop I used the online auto estimate tool on the store's website. I gave all my contact info, information about my previous visit, and information about interior work I wanted on my car that I did not mention during that visit. Two days later I hadn't heard from the shop. I don't know why
they have that feature on their website for customers to use if they have no intention of responding to requests. After I picked up my car I still drove over here to again talk with someone in person about all the work I needed done. This was barely a week later and I still had my sheet of paper for reference but when I mentioned the initial estimate I received, $600 parts $800 labor, that person said, no, he told me $1600 total, then made a face and accused me of "playing games" before walking away. I don't know why I received two different priced estimates from him within 9 days; I may have misheard him or he may have been in a happier mood the first time around. I would have gladly heard him out on the reason why the second estimate was $200 more than what I thought I heard the first time, but when he immediately dismissed me as a liar I knew this was a shop I wanted nothing to do with. I am a man of my word, so I take offense at someone questioning my integrity as a paying customer, and I am sure many others out there would react the same when trying to find a fair deal. Whether it's being too dismissive of customers, or having a bad memory, or not paying attention to what they are saying to customers when estimates are requested, any one of these reasons is enough to stay away from this company.
Update: I received a call from the shop's owner as soon as he was aware of my review. He took more information from me and said he'd address his staff on the way I was treated. For that effort he took I am upgrading my rating an extra star. read more