we contacted Robert S after he damaged our 4 season room. He never fixed anything he broke. one…read moreof the worst experiences imaginable. This in response to Robert asking to have the review removed. I will cite one example and then you can make up your own mind. A major beam in our sun room was screwed in incorrectly by Roberts people. The beam fell from the ceiling hitting another contractor. Thank god the contractor wasn't injured.

Highly recommend Tony and Rob! They are your one stop shop for everything you need!…read more We started with our windows fixed by them. Instead of replacing all the windows around the house like all the window selling people are telling us, Rob offered to fix the windows for a much better pricing. We are so happy with the result we asked them to remodel our three bathrooms. Again, their quote was better than the other 8 companies we compared with. Their timing and flexibility was better as well! Throughout the process of bathroom remodeling, they were extremely helpful, accommodating and easy to work with. From picking tiles and helping us with the pickup (usually pretty expensive), to going out of their ways to seal cracks for us on the wall and hanging paintings for my mom. They even offered to walk my dog when they were working with us. They are excellent at what they do. See images for the before and after of the bathrooms. We love our 3 bathrooms now. They were able to accommodate everything we asked them too. Including changing old electric outlets, adding a shower in the guest bathroom, and switching the vent to a heated vent. They even helped to fix my kitchen sink that a plumber failed after trying for 3 days! They are also honest people. I did notice a cracked window and Rob immediately ordered a new one and covered the cost. So they do honor their warranty on their work. Overall, would highly recommend them for their excellent work, very fair pricing, and being such good nature people!

This was an excellent company to work with. The ordering and installation went very smooth. We love…read morethe windows and would highly recommend this company for new windows or window replacement. This project involved installing 2 new casement windows where there were not any existing windows. They had to cut holes on our interior and exterior. Fantastic job.

The crew did a great job replacing my patio doorwall. I will definitely call Mark again for any…read moreother window work on my home.

Absolutely punctual! ( ON TIME ) Excellent work ethic and excellent and efficient work. Fair…read morepricing. ( " I am happy camper. '' ) Brian did a simple repair job for me on my damaged glass doorwall sash frame and sash screen door as well. I am very pleased with the result!

From the owner: I am a window and door installer, that is my job 5 days a week for over twenty years now and I am…read morenot a sales person. If you are interested in new windows or doors feel free to contact me with any questions you may have. If you want me to install new windows or doors in your house I will install the products of your choice to the standard that you set. I will also recommend to you the products I use if you want. This is a major home improvement project that is important to get done right the first time and my goal is always a satisfied customer.

Service was amazing! Quality of work amazing and professional. The team at iswitch were great to…read morework with, they did my grandmas roof and windows. It's hard to find a true and honest company like iswitch. Highly recommend

From the owner: iSwitch Roofs is your trusted local roofing partner, offering fast, reliable, and affordable roof…read morereplacements and repairs across Michigan. Whether you're dealing with storm damage, aging shingles, or planning to go solar, we provide seamless solutions with financing options and expert craftsmanship. Our team works quickly, communicates clearly, and ensures your home is protected with top-quality materials and warranties.

Greg was amazing! I am so happy with my new block windows. I always get three price quotes and not…read moreonly does concept have excellent reviews but their price was the most reasonable. I am so glad I chose them! Their team came out and were professional, completing the job within hours! My windows look beautiful. You will not go wrong by choosing this company. Thank you so much!

I got quotes for block windows from several places and Glass Block Concepts had the best price and…read morethe best service. These guys were true professionals and you won't go wrong using them. They replaced a garage window and 7 basement windows that my wife and I love.

Brenda was so helpful when I stopped buy to pick up some stained glass supplies for someone else. I…read moredidn't really know what I was buying and the items on the list didn't quite make sense to Brenda, so we called my friend and Brenda got the order straightened out. Brenda is a true Renaissance Woman and is into many art forms: Stained Glass, Blown Glass, Pottery, and Photography. She does custom work and repairs. Brenda is so easy to talk to and has so many beautiful works of art in her shop that; after 15 minutes, I left her shop feeling that I hadn't just met her, but that I'd known her for some time.

I have a hanging stained glass piece that was handed down through generations, and needed new hooks…read moreto be used again. Brenda was able to quickly help me and put new hooks on. She also was very informative and told me interesting things about the glass used in my family piece. I would absolutely recommend Brenda for any stained glass needs you may have.

Run away as fast as you can. Look at the workmanship below. We wish we had never listened to…read moretheir slick salesman. Alex NEVER came out to the house even after we plead with him to fix this. Shameful. Just shameful.

I have to take a few deep breaths before writing this review…read more We had Alexandria Windows come out to replace a few windows two summers ago. The communication and scheduling was lacking, so we were a little frustrated, but it didn't prepare us for the ordeal we were going to be dealing with. We live in an old house, 1920's. My husband expressed this many times, that appropriate measures would have to be taken as we had lead in our old windows and trim. I heard him over the phone as well as in person and he was assured they would take the steps necessary. The day the windows were to be replaced, my kids and I left the house. Two windows were in our daughters room, the other in our guest bedroom. One window was oriented the wrong way and still installed. The worst part was, after removing the old windows, the workers took leaf blowers out to blow debris out into the yard below and all over the rooms. My husband ran upstairs and yelled at them to stop, that once again, there was lead paint involved. They stopped and cleaned up, but not well enough. My husband wiped everything down afterwards, not trusting it was cleaned properly. A few months later, my daughter received test results showing elevated levels of lead in her blood. It was quick and not a single other person in our family had any detectable levels. I was livid. I'm still livid. I don't care that one of our windows is wrong or that it took forever to arrange communication. I'm livid that lead safe practices weren't followed as promised and my child had to pay for it. You can't put a price on that. Thankfully, she's grown, and the situation is under control now, but if you have an old house, I would absolutely not recommend this company. To the owner, if your business gives homeowners your word that things will be done safely and following safe standards, you need to follow through. Safety should be top priority. This could have had a very poor outcome.

*UPDATE 2/19/25* The original review is below. I do have an…read moreupdate. The city FAILED their permit and the company refused to do anything to correct it, stating that it was passed originally and now it's my problem. The permit was passed because the city was led to believe that they correct attached the drain to an exterior drain tile (did not exist) and once discovered the city FAILED the permit. I had to pay for an exterior drain system to pump water to the storm drain which cost me $20,000. Do not use this company! I will also address the business owner who commented below. Do not be deceived, they were made aware of no drain tile via email as you can see in the screenshots over a month before digging. They were to provide sufficient drainage, what do you think, did they do their job? The permit will ultimately failed as the city determined they were deceived into believing the company attached to an exterior drain tile. Yes, the company sent the drawings of an exterior drain tile attachment to the city and then did not follow through. I am happy to share this with whomever and am working on legal this year after recouping my losses. ----- First off let me say I would leave ZERO stars if I could and I hope you take a few minutes to learn why before using this company. *Photos attached* I hired this company to install two egress windows at my home in order to meet rental code for the bedrooms in the basement. The work was done on 5/21 and 5/22. Weeks prior to the work being done I voiced several concerns I had after researching Egress windows and potential issues, one of which was the way they would drain. I am not the licensed professional here and I put my faith in the them to do the work correctly. I explained that the house likely does not have an exterior drain tile and was concerned how that would work. They ASSURED me that "we are trained for this situation and have worked countless times with inspectors to insure it has sufficient drainage". I left it at that, knowing that the city would also have to sign off on the work being done. Skip forward to a week ago (approx. July 1st) when I was made aware of water on the floor in the basement. It didn't sound like an alarming amount, however, it was a foreshadow for what was to come. I was out of town and upon arriving back in town I did observe some water under the vinyl flooring in the basement and then identified that the dirt around the wells they dug had recessed a significant amount. I made them aware of this, days before the next major rainfall. I requested more dirt be brought to the house to help aid in slowing the drainage... they denied me that and said to contact them when there is 2-3 days of no rain for the new seals to dry (avoiding the question about dirt completely). The rain came and as you can see from the photos it filled up the wells. Hundreds of gallons of water between the two wells and over 40 gallons that I personally shop vac'd out of the basement. I did this in an effort to create more time for the company to rectify the mistake that was made in regards to draining the wells. Upon reminding them of the email conversation we had (screenshot below), they said "Yes I am aware of our email conversation, and drainage was added up to code and to the requirements of the inspector." I am going to be contacting the city inspector tomorrow, who I believe is also liable considering they approved this work which is CRAZY! Understand that while this is a very unfortunate situation, I made the decision to make it public because they are attempting to do NOTHING to help me alleviate the situation other than add new seals when clearly there is more work to be done. I will be contacting the city of Ann Arbor and would highly recommend

As multiple other reviewers attest, and Michigan Egress themselves acknowledge, this company is not…read moreequipped or skilled to deal with a situation in which there is not an exterior drain tile for your home (something you may not know until they start digging). Nonetheless, they will go ahead and install an egress window without providing adequate drainage. In our case, they assured us it would probably be ok and told us we could hire someone else to install a sump pump if we had flooding in the future (an option that other contractors since have told us is not ideal). After our first flood, Michigan Egress did help us repair damaged drywall. They gave us 2 leads on other companies who might help--neither of which panned out. After the second flood and repeated requests for help, they stopped returning our calls. I eventually found 2 other companies on my own who were willing and skilled to connect the egress window to an easily accessible interior drain in our house. The additional work to secure the window and repair flood damage cost us $5,000. We have learned that SAS and Diamond Creek Egress are companies offering a wider range of services and who proudly stand behind their work. Call them instead!

I spoke with Cole, regarding a wood framed window that was stuck wide open at my mother's home…read more He was willing to put a rush on a replacement window, knowing that it is storm season. I had the window taped up with Plastic Sheeting, and was at wits end in trying to resolve the issue. He suggested trying Lemon Pledge, before ordering a new window. Let's just say that I was amazed, and extremely thankful to him and Dover Doors & Windows for not attempting to sell me 1st, when there was a possible solution. I will recommend this company to anyone seeking windows moving forward Jim E

Our family had our Garage Door replaces approximately 5 years ago. Right at the 5 year mark our…read moregarage ceased to work. It began to bend and bow, becoming unusable. Once this happened we contacted Dover and Company and they did not respond to us at all. It was at this point that we started a complaint with the BBB. We then reached back out to the company and they were willing to talk to us at that point. The owner stated that he would be willing to replace the garage door at cost. We indicated that moving forward with that option was not the company taking any responsibility they stated that they would be willing to replace the springs exchanging them with their heavier springs at their expense. We agreed to that and moved forward with getting them replaced. When the technicians from Dover come to our home they did not have the heavier and springs they tried to replace the existing springs with the same weight of springs that we had originally. The technician mentioned it and when we brought up the issue he had to contact his company to get the go ahead to replace the springs. Once that took place, the door was still not able to close. The Technician left at that point. We still did get a bill for this replacement!!! That is a large issue. Not only was it almost impossible to obtain meaningful assistance and a willingness to accept some accountability from Dover and Company but the replacement work was not what we were promised and then we received a bill when it was not warranted nor was the job completed. Dover and Company has proven to be not only dishonest but also does not stand behind their work.