Had a wonderful day whale watching, the whales were putting a show, the weather was perfect…read more Thanks to the captain and crew on Teralani sailing charters. Thank you Nick Eichenberger for arranging this awesome experience through Tickets for Less Maui.

Worked with Chris at Whalers Village to setup our family snorkeling trip. He was very knowledgeable…read moreand super friendly to work with. Highly recommend Chris to plan your next adventure!!

very very bad. On my reservation they showed that there would be no cancellation fee as shown on…read morephoto. however when speaking to customer service I was informed that there would a $100 processing fee for said cancellation. their website in no way indicates that there are any fees to be charged by Expedia if you decide to cancel your reservation. The company that charged the $100 was flagged as fraudulent by my bank and my credit card company. They had to have me on the phone in order to process the payment. Not sure what that says about expidia , but I know I would never use them again...ever

I hadn't heard of the Expedia Concierge Service before booking our trip to Maui, so I was initially…read moresuspicious when I received an email from them. Upon further research I found that this is a legit service and was complementary with our booking. We worked with Helena and she did an amazing job of helping us schedule several excursions and dining reservations. She did a fabulous job of providing us all our information including a quick one sheeter of the schedule, times to arrive, etc. Helena was exceptionally helpful, professional, and provided excellent customer service. We had an amazing trip and were grateful we had used this service.

We purchased VIP tickets for Drums of the Pacific expecting a special experience, but unfortunately…read moreit turned into one of the most disappointing experiences of our trip. After being seated at our VIP table (#16), we got our drinks and began chatting with our tablemates. Shortly afterward, we noticed water starting to pool around our table. As the water continued rising, it became clear that it wasn't just rainwater, it had a strong sewer-like odor. Guests at surrounding tables were also noticing it and looking around wondering if anyone was going to address the situation. Waiters and staff walked by repeatedly, but no one acknowledged what was happening. The water continued to rise beneath our table and nearby tables. I ended up keeping my feet elevated because I wasn't willing to sit with my feet in foul-smelling water. Several guests from our table complained to staff, waiters, and management, yet little was done until multiple people continued raising concerns. We eventually got up to get food from the buffet, hoping the issue would be resolved. When we requested to speak with management, the interaction was disappointing. We were told the flooding was due to water coming from the parking lot. When we asked if there was another place we could sit, we were met with a dismissive response that left us feeling like our concerns were not being taken seriously. As paying VIP guests, we weren't trying to dictate a solution, we simply expected the staff to find a reasonable accommodation. When we asked about a refund, we took the food we had already served ourselves and moved to a small bench off to the side while deciding what to do. Within a couple of minutes, a representative from Hyatt Regency Maui Resort & Spa approached us and told us that we either needed to leave immediately or pay for the luau. I found this response unprofessional and unnecessarily confrontational. What was most disappointing was the lack of effort to make the situation right. We fully understand that unexpected issues happen. Flooding is not something the staff could have prevented. However, customer service is measured by how situations are handled. A simple acknowledgment, apology, and effort to accommodate affected guests would have gone a long way. Something as simple as, "We're so sorry for this unexpected situation. We still want you to enjoy your evening. You may finish your meal, but if you choose to stay for the show, the refund would no longer apply," would have been completely reasonable. Instead, after agreeing to leave, we went outside to finish the food already on our plates and were then told by Hyatt Regency staff that we could not stand outside and eat either. We weren't allowed to sit elsewhere inside, and we weren't allowed to finish our food outside. The entire situation became increasingly frustrating and left a very negative impression. I also felt especially bad for the honeymooning couple seated next to us, whose special evening was impacted as well. The flooding itself wasn't the issue. The issue was the response. There seemed to be no urgency, little empathy, and no meaningful attempt to accommodate guests who had paid a premium price for a VIP experience. I'm sure the luau itself is wonderful, and under normal circumstances it may have been a great experience. However, seeing how Hyatt Regency Maui Resort & Spa handled this situation makes me hesitant to ever return. The flooding itself was unfortunate, but unexpected situations happen. What guests remember is how those situations are handled. Throughout the evening, there seemed to be very little urgency, empathy, or effort to accommodate guests who had paid a premium price for a VIP experience. The hospitality, warmth, and aloha spirit that are so often associated with Hawaiian culture were not reflected in our experience that evening. What should have been a memorable night became memorable for all the wrong reasons. Based on how this situation was handled, I would give this experience 1 star.

We attended the on-property lūʻau, Drums of the Pacific. It's definitely commercialized, but still…read morewell done. Each guest receives a drink upon entry, which was a nice touch. I was a bit disappointed that our tickets didn't include a lei, though. It's an outdoor amphitheater space, in the evening of our show we had a little sprinkle of rain, which made it interesting. My kids loved the temporary tattoo station, and the entertainment overall was excellent. The food was standard lūʻau fare; I especially enjoyed the tuna poke and the kālua pig. The staff were friendly but very busy, and I found myself getting up to look for things like soy sauce and drink refills. There were a few downsides. The host was hard to hear for much of the event, and the fire dancing portion--something my son had been excitedly looking forward to based on the posters--was surprisingly short, which left him a bit let down. The Mai Tai drinks were also extremely sweet and noticeably light on alcohol. Overall, it felt a bit like they were trying to stretch a two-and-a-half-hour show into four hours. I wouldn't attend this Luau again - it was pretty expensive and did not really provide very much value. I would consider it if I had never been to a luau before and it was convenient...

What a great venue this was! We were here for a concert. I'd purchased a parking pass prior and…read morebecause we got there early enough, we found the perfect spot for us. The check-in process was easy and well coordinated. There were different levels of general admission tickets: 18 and younger off to the left side, I think meet the band off to the other side, and preferred and general admission for 21 and over, which was our group. The sections were well posted and clearly cordoned off. In the open area, there was a vendor for beverages. There were also Porta potty style restrooms. I appreciated that a group of them were labeled for women and another for men. Washing stations outside for both. In our area, we were able to be right up against the barricade, so we had excellent viewing. The area in front of us was preferred. The area behind us sloped upward and at the top area there were bleachers set up for folks to have a seat. Otherwise, it was standing room only. That was perfect for us as it gave us space to dance in! The sound system was fantastic! Speakers were positioned well, loud enough for all to hear, and clarity was strong. It was not so loud that it was punishing to the ear drums, and we could enjoy singing and hearing those around us as well. Stage visibility was good: not quite centered, but nothing really obscuring our view. No shade cover here, but the breezes were refreshing and the temps were perfect once the sun set. Exiting was well guided and traffic flowed smoothly. So glad we were able to see a fave local band while we were here at MACC!

Set aside an evening for a concert or play at the MACA. This upscale venue features local acts as…read morewell as symphonies, broadway and Hawaiian performances. There is also a gallery on the grounds that is currently showcasing several Japanese paper craft artists. It is an amazing exhibit and well worth an hour or so of your day. Admission to the gallery is free. Free parking. Double highly recommend!

Took the family to the Maui County Fair this year. It was nice to get out and enjoy the fair vibes,…read morebut I was a little disappointed with some of the food, didn't really hit the spot. Also there weren't as many local vendors selling handmade or Maui-made items this time around, which I usually love. My kids (2 and 6) had fun on the rides though, and of course the cotton candy was a big hit! They didn't think the games were that fun, but their dad enjoyed playing them overall a decent family outing, but hoping for more local options and better food next year.

It was nice to see the fair back after five years. I am not the biggest fair person but I know it…read moreis important to the community and with so few activities for locals it is nice to see events coming back. It is definitely a new vibe as there was more of a security presence as you entered. The other difference was the fun pass that you had to download. I felt and talking to other people that the app was fairly intrusive requiring a lot of personal information just to be able to use it and no choice to just use it as a guest. So I did not like that. I also feel like they were taking advantage of people with the additional fees for using their own app that you had to use unless you wanted to stand in the mile long lines for cash. The food booths were decent with a lot of new foods but I feel like we were missing some of the old traditional favorites. Or maybe I'm just getting old ! I did enjoy seeing people that I haven't seen in a long time some family and friends. I feel like a lot of the ride options were for the younger crowd. It just seemed like there was not as much for the teenagers and younger adults. I am at the age where I was there more for the food and the social interaction. It would have been nice if they had found a way to include all of the fair in to the one area instead of having some exhibits at the mall. Overall I did enjoy the experience overall I just feel like it was a bit expensive. Especially since we spent $80 just to park and get in. The entertainment was decent. The food was pretty good from most places. The smoke meat plate was not exactly what we expected it was decent. The nachos were pretty good and a decent value, we really enjoyed the elote with the hot Cheetos, the Boba and the sodas were a let down both were very watery and expensive. Like they went as cheap as they could on the mix. The Mahi mahi fish plate was pretty good just small portions, the poke was really good, the gyro was good very skimpy meat portions. But in the end i knew it was going to good causes so overall a good deal and i got to spend time with my family. The one that I really enjoyed was the kulolo Sunday with the Lilikoi butter. Over all the event felt rushed. But it has not happened in five years so that is understandable.

Kahale's is a great place to visit in Maui -- a local gem. Steph and Dylan were the best, and…read moreseveral customers, including Jon Jon, Kimo, and Gina, made me feel welcome when I walked in. Then I created a collage of pictures honoring veterans and stories that matter. Thank you to everyone for the kindness, conversation, and aloha. Semper Fi. Dan / Project NAGA.

Kahale's is a true dive--with just enough island flavor to remind you you're still in Maui. We made…read morean early evening stop for some local drinks and a bit of people-watching. It's got that unmistakable dive bar energy: dark, unpolished, and full of personality, with a few Hawaiian touches sprinkled in to give it its own Maui vibe. The crowd was entirely colorful regulars and their pets including the dog of one of the bartenders. We even met folks later into the evening who knew the bartenders--and got some confirmation on their uniqueness. The biggest downside? Cowboys memorabilia on the walls. Vomit. Truly unfortunate. But despite that I can't resist a dive with real character. I wish we could have made it for a night out to get the full local dive experience!!! Go Steelers. -1 for Cowboys. But Kahale's? Still worth a stop.

Eden at the Expedia Desk in Napili Shores is the best. She always has all the information I need…read morefor the activities I want to know about. She is so kind and helpful. She knows what is happening around the area. I always look forward to booking my activities through her. I am very thankful that Expedia has a desk at Napili Shores and that they have a representative like Eden.

As a beer fan, it's a great activity to go to beer festivals. I've been to all of them in Hawaii,…read moreand Maui Brewers Festivals was the last great one to attend! It lived up to its reputation as one of the best. It's a benefit for the Maui Arts & Cultural Center and is held there on the grounds. The main stage is a draw with great bands, plenty of seating for chairs and blankets on the lawn. The festival is spread out around the grounds and it never gets too crowded to not be comfortable. The festival includes food, all local from Maui. Behind the stage is a VIP bar area, with another AC one upstairs. There are special beers and food at these locations. It's reasonably priced for the benefit and all the things to enjoy. If you're visiting Maui in May when this is going on, it's worth attending to enjoy drinks with an epic backdrop.

This annual festival, held outdoors at the MACC (Maui Arts and Cultural Center), is a must for beer…read moreenthusiasts. Dozens of craft brewers offer a wide variety of beers, cider, and hard kombucha to sample, so many that it can be hard to choose because you can't try them all! There's also a great mix of tasty foods to enjoy, from many of Maui's most popular food trucks, caterers, and locally owned small businesses. If that's not enough, add live music, and you've got a perfect afternoon outing. It tends to be warm and sunny, so don't forget sunscreen and a hat! This event is only held once a year, so keep an eye out for announcements about dates and ticket sales; the best way to make sure you don't miss out is to subscribe to the MACC's email list at this site: https://visitor.r20.constantcontact.com/manage/optin?v=001Ny8qOINV0D9iOua1F8NBu-KHPHi-6K6M7NI2OdVJmtcfTpywLTr8jZ1cAPg-xeXkFn1EIemhPFNgRvAsrgeF2_sBc9BMHxzY4-40v4vHOjo=

Maui Vacation Adventures thanks for your response Candice…read more As you can see, email correspondence with this company is not confidential. If you are planning a vacation months in advance and looking at all your options this might be used against you with this company. Don't give a negative review because it will tie up hours of your time. Candice called me yesterday and we were on the phone for half an hour. If you are international, expect to use long distance charges to call Candice back on her local Hawaii number. Email correspondence is generally responded to quickly until there is an issue. I did get confirmation from Candice's assistant that the refund was not processed due to an internal error. The refund has still not been received.

I had communication on and off with Candice for about a week regarding a surprise romantic little…read moreset up in our condo and possibly additional excursions. Unfortunately some key information was missed during our back and fourth and I was unable to have the plan come to fruition. With that said Candice was super nice and thoughtful while we chatted about details prior and up until the very end. Although it's disappointing to not have the plan worked out I would absolutely reach out to MVA to make plans well in advance next time. Courteous and Friendly are key for sure! I do really appreciate the time she took and it has been noted.