Finally a travel agency with exemplary customer service. Ashish went over and beyond to assist me…read morewith my ticket and went beyond the exemplary norms of customer service. Very prompt, very courteous and always returns calls very promptly and furthermore even follows up after transaction is complete Great job Ashish. Keep up the superb service

My family has had a great experience with rewards travel team. They were very professional and…read morealways responsive. They helped us with all of our travel needs. Ashish Kataria is a great agent and he went above and beyond to help accommodate us before, during and after the trip !

Belated but much deserved FANTASTIC review for CTA and especially Justin Dolan. He put together a…read morevery thoughtful trip to Peru, Galápagos and Panama for me in April. I was bit nervous as I hadn't travelled by myself in a while, but he really listened to me and put together the perfect combo of group expeditions and solo time. I didn't need to worry about a thing. I feel truely so lucky and will never forget it! Also, the Pocket Travel app was super easy to use.

No option for less than 1 star. This experience has been less than one star. We were repeatedly…read moreprovided the wrong information on the airline seating and check in process and left to fend for ourselves to try to fix it. They still cannot admit they gave us the wrong information. And now it's too late to fix it. I would have been better off making the travel plans on my own. I do not recommend this company

To start, I will admit I had never utilized a Travel Agency before to book a vacation. However, for…read moremy family's and I Summer vacation trip to Japan it really felt like an arduous task when I tried to do research of where to stay, visit, etc. I did not know what to expect when originally coming across L & B Travel on the app Thumbtack. When I reached out I was assigned Sebastian. From the very beginning Sebastian was extremely friendly, patient, understanding and most importantly, very knowledgeable and transparent. I initially sent him over a bullet point list of what I was looking for and details of our trip. We then scheduled a short call to discuss my trip and confirm some trip details. Very quickly thereafter Sebastian provided the initial itinerary that was extremely spot on, which made me appreciate that he listened intently and captured every single detail of my trip request. I immediately felt more relaxed knowing that Sebastian really cared about my trip and wanted to get things right, right out of the gate. As part of the itinerary that Sebastian provided, it included a phenomenal package of hotel stays, flights and tours across 3 cities in Japan at cost-effective rates. Things I would 100% not have been able to find/secure on my own. Sebastian was able to get me everything we wanted in our trip and within our budget. I could not believe it! Fast-forward to once we were in Japan... We had a tour one day to Mount Fuji and the third party company that Sebastion had procured our tour from, had delayed our tour voucher and still had not provided it as of the morning of our tour. From Japan at 8am local time, as my family and I waited outside the tour bus, with 20 minutes left before the bus would leave for the tour, I called Sebastian for his help. In less than 5 minutes he called me back and retrieved the voucher from the third party and emailed it me, so we would not miss our tour. Sebastian sprung into action immediately and saved what could have been a very disappointing day, into a day my family and I will never forget in such a wonderful way! As we were getting close to ending what had been an incredible vacation to that juncture, I reached out to Sebastian as we were gearing to heading to our final city (Osaka) in Japan for our final 3 nights, asking if he could do anything about our hotel lodging as I felt our jr. suite would be too cramped for my family of 5. Again, Sebastian sprung into action immediately and was able to pull some strings and upgrade us to a larger suite that was perfect for us AT NO ADDITIONAL COST. All in all, reaching out to L & B Travel and being fortunate enough to work with Sebastian was the best thing that could have happened to my family and I with our vacation as everything turned out beautifully, as we really had the time of our lives. That being said, I recommend L&B Travel to anyone and everyone, and I recommend Sebastian to all who are looking to plan a trip. He really knows his stuff, but you get a guy who is honest, patient, understanding, hardworking and transparent, and who did all the heavy-lifting to get my trip planned successfully. I have found my travel agent and without a doubt will continue to use L&B and reach out to Sebastian for all of my future trips/family vacations. From my family and I, THANK YOU, Sebastian and L&B!!

Excellent responsiveness. Good detail, helpful advice and customized service for a complicated…read moreitinerary. Highly recommended. They were even careful to follow up and respond while I was traveling. They suggested alternatives and a way to adjust plans mid way through our travels.

Went recently to renew my tags and I don't know how the dmv is still in business. The experience…read morehere is hands down better than dmv people are much friendlier and extremely helpful. Tiera was in the front and her smile and friendly welcoming tone made my day. She checked me in and helped me gave me the forms I needed to fill out while I waited to be called just a pleasure to deal with. Thank goodness for AAA they make life easier.

Went and got a quote for car insurance. Kept getting different prices. Each time the price kept…read moregoing higher and higher. I finally signed agreement and behold, another price change. It seems as though they are very inadequate in training.

What.....A......Vacation!!!!! Have you wondered who would…read moreuse a travel agent when you can just go online and compare prices yourself? As did I, until now. Being the naive American that I am, had no idea what parts of the world to travel to other then the basic Hawaii / Cabo vacation. This is where Christine came in clutch..... she suggested alternative spots that were slightly less often traveled but still on the hit list of places one wants to travel. My friends and I decided on Colombia and Brazil and she set up the rest. Hassle free vacation, tours and hiking spots a short bus ride away, seamless transitions from planes to a quaint boutique hotels close enough to the action; but just far enough to be able to get that relaxing feel you want once the alcohol throttled day is winding down. She did this all with our less than stellar input and pieced together an unforgettable trip. We (a bunch of guys) would have definitely not taken into account the details and perfect locations that Christine knew about and was able to book for a rate less then we would have got. I can't commend her enough for her work and ability to read between the lines and send us on an absolutely astounding trip!

Book your trip with Christine! She was super helpful!! Me & my fiancé went on a trip to Barbados,…read moreeverything was booked through her. One of our favorite trips hands down. We were so impressed, we booked our honeymoon in Hawaii for this upcoming October. Thank you Christine for your help!!

Just came back from such an amazing vacation and none of it could of been possible without…read moreSteven... he made it all so easy with booking out flights, hotels, Disneyworld and our Disney cruise! Checked in throughout the trip to make sure everything was going good! He got us amazing deals and made the whole process stress free! In addition picked us up and dropped us off in a party bus!

Steve service us with limo experience was loved every minute was o time and met all of our demands…read moreon our special day highly recommend his services

I was Recommended to Janice Wells by a colleague to assist me with a trip to Italy for my…read moredaughter's wedding. IF I COULD GIVE JANICE 100 STARS I WOULD! Janice worked tirelessly and with great passion and professionalism to accommodate our needs and last minute changes. Our B and B was beyond our expectations in Catania. Our transportation was seamless to a from airport, wedding venue and sightseeing. Our flights and seating again, seamless. Thank you to Janice for making this special occasion Glorious. I highly recommend Janice for travel needs near and afar.Her Communication, clarity and enthusiasm is unmatched. We will be working with Janice again .

Without getting into all the details, I recently lost $2700 because of my travel agent's wrong…read moreinformation and lack of knowledge of AMA's insurance policy. When I had to cancel a 2026 river cruise with AMA Waterways, AMA converted my $400 down payment into a credit for a 2027 cruise. I asked the agent if I have to cancel the 2027 cruise, would I get that money refunded. She assured me "yes, absolutely". Turns out she was wrong, the $400 was not refunded. Also a $2300 trip insurance premium with pre-existing waiver was paid early because the agent said it had to be paid within 14 days of the down payment, but it turns out it only had to be paid before final payment. I would not have paid the insurance premium early had I been told it wasn't due until final payment. To add insult to injury, the office manager claims I have a history of cancellations with them. She cited 2 river cruises in 2010 and 2017. When asked for more details, she says it was inquiries that never resulted in a booking. Then why bring it up? She also still insists that AMA changed the trip insurance policy AFTER I booked the 2026 cruise but she ignores the fact that the invoice for 2026 cruise clearly states otherwise. Bottom line: no acknowledgement nor apology for what happened. My advice: make your own reservations and hold yourself responsible for the details.

I never call this place again!! I wanted to plan a vacation for my family thought to get help from…read morethis agency but the first thing I get is rudeness from this agent. Mind you I never gone anywhere this is our first. She made me feel so belittled like I don't know anything. If this is the service you give I can't imagine how this business is still running I would not trust this company!

I had the best vacation ever.... Thanks to Robert Zavala! I hadn't used a travel agent in years…read more I'm pretty savvy at finding great deals for my many vacations that I've taken over the years. But Robert added ease and confidence to my process and that's what I really needed for my vacation. I'll for sure will be using this agency. ....forever.