I just came from having blood work done at this location and couldn't say enough great things about…read morethe experience. I had an appointment so there was little to no wait. The two ladies working were friendly and funny. The phlebotomist was amazing. I literally didn't feel the needle at ALL.

I felt like I was getting my drivers license renewed. Had an appointment, but waited close to an…read morehour. People were leaving in disgust after long waits. I don't know if other offices are run this way but I would stay away from this location.

I used to love this place. There is one provider who I still love, but when my kids or I don't get…read moreto see her, it's marginal at best. My last visit, however was horrendous. I have an MRI confirmed labral tear plus impingement in my hip. I also have hypermobile Ehlers-Danlos Syndrome, among other things, which makes my joints unstable and pop out of place, plus puts me at a much greater risk for injury. While trying to step on the leg with the labral tear, the leg collapsed, causing my hip to sublux, my knee collapsed and jerked sideways with my kneecap shifting one way and my femor going the other. It hurt like hell and both joints swelled and became discolored. I tried to nurse it at home because females with pain, especially chronic pain are treated like sh*t at ERs and UCs. Even with taking the Norco I already had at home, the pain got worse so I couldn't sleep or walk and I had a big flare up of migraine and occipital neuralgia. I was in so much pain from all of these things, so I finally decided to go to TAUC because I knew they could do imaging to check for worsened/additional injuries, and knowing I had an MRI confirmed tear in my hip labrum (among other issues) so they couldn't try to tell me there was nothing wrong. I was mistaken. Dr. DeLucia was hostile the minute he walked into the room, asking "Why are you here? What do you expect me to do? I'm not giving you any meds." I calmly explained that I had a tear in my left hip and that I was concerned that I worsened the existing injury and also injured my knee. I explained that I even took the Norco that I had at home, but when it didn't help like it normally did, it made me wondered if I caused further injury. I tried to pull up the MRI report confirming the labral tear and he said, "I don't need to see it, it doesn't matter." He walked over, sharply jerked my hip & knee back and forth and the pain was so severe that I shrieked and tried to jump off the table to get away. He said, "Other than the pain you claim you have, there is nothing that indicates any issue." He ordered zero imaging to back that claim up, didn't even raise my pant leg to see the swelling and discoloration. He asked why I didn't just go to my PCP (It was the weekend) he challenged my allergy to steroids that was diagnosed by my Dr after anaphylactic symptoms, plus they are contraindicated in patients who have my health issues, and told me that "if I thought I really had pain I should see a pain management dr. When I told him that I DID have a pain management Dr, he goes, "Oh yeah? Who?" and after I told him the name, he says, "Hmmm, that's funny that I have never heard of him." He walked out saying there was nothing he could do for me. And the biggest problem was when he flat out lied in my chart and said, "Patient asked for Norco by name." I absolutely did NOT, I told him multiple times that I had it at home and had been taking it at home and only came in because it was less effective than usual, making me wonder if I had worsened my existing hip injury as well as causing new injury to my knee. Dr. DeLucia was hostile, careless, spiteful, and FLAT OUT LIED in my chart. Honestly, he's lucky that a bad review is the only action I decided to take after that visit.

Billing issues were resolved in a timely and reasonable manner. We are a repeat and valued…read morecustomer of Total Access Urgent Care.

Awful experience! I…read morehad an appt at 9 and was 14 min late so I waited and then scheduled an appt at 10:50. Had a confirmation and everything but the computer system glitched and let me check in kind of but at 11:20 saw it still showed me standby. I explained and showed everything. Finally got in at noon after talking to multiple people and it took 3 sticks to get my blood because of how dehydrated I was. The system is a disaster! Don't ever do walk in but make sure if you do appt it shows up on the screen and don't trust your phone. No one to talk to until someone comes through the door. It's a terrible system. Do not recommend at all.

Would HIGHLY recommend you make an appointment online. I just walked in and it took almost 2 hours!…read moreThey are understaffed and there were lots of sickly people in the waiting room. Plus, they don't even have front desk staff, only AI-ran tablets. So, please make an appointment to skip the hassle. I think my tech's name was Clanise or something along those lines, and she was phenomenal. So patient and a great stick. It's not her fault they're so understaffed.

Went to St Louis Imaging for routine scan. In and out on time. Pleasant personnel made it…read morepainless.

I was very pleased with the very quick service. I had to get an MRI, which I was very nervous…read moreabout. The staff were all very friendly and patient. I felt like they made a stressful situation very comfortable. I highly recommend their services.

There is a Quest at my doctors office. Quest quite frequently will not send anyone out to staff it…read moreso you never know if they will be there. I go to the office before my appointment because the lab closes at 4pm. I went back to get my labs drawn and there is a sign that looked like it was written in crayon that they closed at 3pm today. They make their own hours and days they are working. So I will not be getting labs because my insurance makes me go to Quest and I am not going to keep taking off of work because they don't care about patients. This is the second bad experience I have had with them. I'm done.

Quick. Wait time less than 10 minutes. Painless blood drew. Friendly staff.read more

My first time at this location for some typical imaging and the process was quickly and easy,…read moreeverybody was friendly and helpful and the facility was immaculate.

No hygiene practice whatsoever. No changing gloves in between patients. The phlebotomist typed with…read moreold gloves, rubbed the face with gloves, even worse, touched the open needle wound (bleeding) with the old glove. I was shocked. And she even coughed at my face, no mask. They need serious training for practicing standard hygiene.

I have been to these Total Access Urgent Care Testing Centers all over town. If you watch their…read morewebsite throughout the day sometimes they have cancellations and you are lucky enough to get in. This is what happened here! I got a covid test, was negative, and was on my way in about 20 minutes. Everyone who works at these places is so nice.

Clean, fast, efficient! I made an appointment and was in the room moments after my arrival. I'd…read morealready recommended this facility to an out of town friend, who became ill while visiting. He thanked me and it was the best experience he'd ever had with an urgent care.

We were in and out in 20 minutes. Friendly staff always is a plus when having to give blood.read more

I wouldn't recommend this place to an enemy. The staff there were extremely rude in initial…read moreapproach and back in the room where they do the blood work. I also had SEVERAL labs that were ordered, yet the tech decided after being extremely rude that she was only going to draw 1 tube worth of blood and send me on my way. 2.5 weeks later I am now aware thanks to my physician that they only drew and sent 1 of the 5 tests that were ordered. I am almost excited to get a bill from them at this point to wait and see what they try and charge me for. Completely unprofessional and uninviting atmosphere, please go elsewhere to a place that treats patients with some from of respect and save your time, energy, and money.