What a great experience. Being claustrophobic the idea of becoming a wine cork was not appealing…read more The wide bore MRI WAS GREAT!!!! Being 6'2 and 350 pounds MRI's have been very traumatic for me. But these machines took that away

Professional and friendly staff. They have an open MRI machine that is better than a regular MRI…read moremachine for those who are claustrophobic. The procedures went well. They tell you by microphone how many minutes each procedure will take. I highly recommend.

Tried to get an MRI done there but they want to charge you up front what the insurance should pay…read moresaying they have a stack of bills not paid by people. My insurance company even called them with what my portion would be and I believe the owner told them I ha e to pay the insurance portion upfront. When I called back to say I was going to cancel the appointment because that is just crazy, the person that answered said the owner told her to cancel my appointment. I will never recommend this place. The lady on phone mentioned not profile me about my bills but the minute you say that, that's exactly what you're doing.

great experience. nice people. would highly recommend. They were easy to reschedule with and made…read morethe process easy. Very nice to machine

This review is regarding the Chesterfield, MO location at Kers Mill and Clarkson. I'm on Medicare,…read moreso I can go anywhere I want... I looked at going to St Lukes Urgent Care, because my primary Doctor works at St. Lukes. The reviews were TERRIBLE.. Then TAUC popped up as an option for an Urgent Care, and since they just finished this new location in the last year or less, I read their reviews. All the reviews for TAUC were really good. I called them, and in 30 minutes I was there, filled out my paperwork, and was in a waiting room getting my blood pressure, oxygen levels and had a very very thorough EMT worker asking me lots of questions. The great part is I could call and give them a heads up and reserve a time to be seen. Shout out to JOSH. The receptionist was also very friendly, so shout out to Heather. I didn't have anything life threatening, but it could of possibly lead into that. What I thought was a fever blister, ended up being a very deep tissue skin infection, which, may I add, hurt like crazy in my nose, and my nose was throbbing, and red and very very painful. I saw Dr. Sparks. From the moment she walked in the room, with her assistant, who was taking notes, I felt like I was in very good hands. I was given 3 RXs to fight the infection and also got my flu shot while there. She was very very good and professional and diagnosed the problem.. On top of my rave reviews for the personnel including the half dozen or more people working behind the sceen, the place was spotless... I think you could of eaten off the floor. Also, I thought it was great that the examination rooms had television with a family type movie showing.. What better way to set a childs mind at ease.. Another plus to this location..They have their own Pharmacy, so you can get your RX's filled there if you so choose, but they don't limit you to doing that. It's very easy to get in and out of the parking lot also. One entrance on Kers Mill and one on Clarkson. 5 Stars is the rating I gave but actually, they get 10 stars. To be able to get in and see a DR...,( not that CVS clinic isn't a good place to go, ) was truly benefical. Also, lot of examinating rooms. I was in room 13! The also have the ability to do xrays there also. If anything..I would totally recommend going to this location in place of an ER, unless you were under life threatening conditons and needed a surgery room! Thank you also, because when I got there, my blood pressure was pretty elevated. After 2 shots, and 2 blood pressure checks, the second check came in noticable less! Woohoo! I will absolutely go back even if for just a flu shot again next year.

I secured my spot in line for 8:00 AM when they opened & and had spot #1 per text. I arrived a few…read moreminutes before 8:00, doors still locked but patient in the waiting room already & I received subsequent text that I'm now #2 in line, not a big deal. While waiting, 3 other patients get seen before me. Texts do state that more urgent patients may be seen before me, totally understandable, but nobody was bleeding or crying in pain, so I'm interested in their triage rules. So, after waiting for about 30 minutes they then hand me the forms I need to fill out...guess it was too simple to give me those when I checked in with the surly receptionist. Guy that gave me the forms was pleasant enough & efficient. After waiting in the room for just a few minutes the 1 highlight of my visit, Riley the nurse, came in to check my vitals, etc. That all went well. Then Dr Robert Tague shuffles in, barely speaks for the 90 seconds I saw him and asked where I wanted the scrip sent. He proceeded to send the scrip to the wrong pharmacy, which I caught before I left the urgent care facility. Doc managed to screw up the scrip even more and I've now been waiting at the pharmacy for an hour for them to correct the scrip AGAIN. The pharmacist sent in the request electronically, no response. I called and spoke to someone who'd assured me the corrected scrip would arrive "in a few minutes". 20 minutes later it still wasn't received so the pharmacist called in directly and was told it would be corrected "in a few minutes". Fortunately this all happened on a Saturday when my schedule is more flexible and it's only to address a minor health issue. I usually go to a Mercy Urgent Care near me and get great service but this place opened up an hour earlier so thought I'd give it a try. Won't be making that mistake again. If Dr Tague can't accurately write a scrip perhaps he should consider retirement. Based on his looks & demeanor I'd guess he is eligible for full social security benefits at this point & shouldn't be writing bad scrips that was an inconvenience in my case but could be serious with another type of med. I'd give this dump a 1, but Riley doubled their score...

I came here for an advanced MRI on the angry knees today. Note to self, do not (I repeat) do not…read moreuse the Navigation app. on cell phone to find this place again. It got me in the wrong freaking place! It took me nearly an hour from Arnold to get to this place. There are clear directions on the map that the doctor's office provides. Use those & not the dreaded GPS. The staff were very very nice. Typical of any healthcare facility to have an insane amount of paperwork to fill out. I jokingly said to them that I would gladly provide a thumb drive of my health info. for them to download. In any case, the physician's assistant (methinks) did the injections perfectly. I hate needles. I can't watch anyone give me injections. Gives me the heebie jeebies. Just a pinprick. Small needle. Simply awesome! The bad part of this experience was that the order did not contain the word "MRI." So, they had to call the knee doctor's office for a brand new order for insurance purposes. I had to wait & wait. Total time spent at this facility: about 2 hours. The headphones that they provide does not drown out the sound of the MRI machine at all! I would much rather prefer this sound than the sound of a barking dog. It is incredibly cold (a bit tooo cold for this zero fat skinny bitch) in the room. The blanket provided some comfort. All in all, awesome staff & facility. Parking is plentiful.

Always quick and easy when I need to get in. The people have been friendly and booking time online…read moreis simple

I arrived and was greeted by a lady behind a desk, whose badge indicated she was a physician…read more Everything about her demeanor was negative. She was dismissive and showed no concern to help or point me in the right direction. I told her I would just go to Total Access urgent care and she said OK. I expected way better care and customer service from Mercy.

Located on the first floor tucked away down the long hallway you will find the lab…read more This location has the best hours and staff, but the waits can be long at open and during lunch hours. If you know you need to go set an appointment because once you check in you will be moved to priority which will cause some of the less patient folks to be upset. The staff is always so kind and friendly when you are being seen and if you need blood drawn you are in good hands because they often get it right on the first poke. This location is 100% accessible!

Office staff friendly Quick service, not a long wait…read more Compassionate staff Able to do a walk-in without an appointment

Checked in at 1PM on a Saturday where I was one of two patients. Saw more staff than those seeking…read morecare, yet waited 75 minutes before deciding to leave. I told the doctor that my time was also expsensive, and rather than any apology she had a negative sullen attitude and the bedside manner of an annoyed lawyer. Not impressed. If it had been a packed waiting room or had been told it would be well over an hour before being seen, I would have weighed my options, or taken a nap. What I will not do is return for medical care.

Want the urgent care experience with the ER prices? Come to St. Luke's Urgent Care! Have a minor…read moreillness or injury that doesn't require a trip to the ER but still want to pay that hefty ER fee? You're in luck! I recently went to this urgent care after work and asked for a strep test. A medical assistant took my pulse ox and blood pressure and then swabbed my throat. Then a nurse practitioner came in to tell me my results, look at my throat, listen to my chest, and order my antibiotic. I've been to many urgent care offices for strep and always see a bill of less than $200. So imagine my surprise when I received a bill of $550, with $320 being the urgent care facility fee. I called St. Luke's to discuss this hefty fee and was told there was nothing they could do about it and that that was the agreed upon fee with my insurance company. So then I called my insurance company and reviewed the bill with them. They told me that the reason it was so high was because it was coded as an ER visit. WHAT!? If I wanted or needed an ER, I would have gone to the ER! This urgent care uses CPT code 0456 which is specifically for urgent care services provided in an emergency room setting within a hospital. But this clinic does not meet the definition of a hospital (it is not open 24 hours, it does not require a physician to be on site, and it does not have "emergency room" posted on its sign). The proper billing code should have been 0526 for "clinic-based urgent care" or 0516 for general "urgent care clinic." However, since they used the ER hospital code, they are charging a heftier price and patients must pay the copay as if they had visited an ER. How are they getting away with this??? I suspect they are calling this location satellite location of their actual hospital and that's how they are getting away with it but that's just conjecture. To be clear, I was very happy with the care I received from the medical assistant and provider so I'm not throwing any shade at them, however, it was not "emergency room" level care. Shame on St. Luke's for these deceptive business practices.

I was back August 16, 2021, for a check-up with Dr. Bagnegni…read more I got an arm draw first -- that was absolutely painless --and I don't take to needles well. My arm draw was 10 a.m. My appointment with Dr. Bagnegni was 11 a.m. At 11:30 a.m., I went to the front desk to inquire. "She's running late." Well, if she's running late in the morning, what's going to happen in the afternoon? It's a continual lag. And THAT'S why I always choose a morning appointment. Dr. Bagnegni is wonderfully personable and knowledgeable. She asked about everything. And she wanted me to get a bone density test -- earliest availability. I had not had one in two years. Well, earliest available turned out to be August 17, 10:30 a.m. arrival, 11 a.m. test. That was the day I had to take Thomas Raymond to the groomer. So, I juggled a whole bunch of time frames to get Thomas Raymond to the groomer, me to the bone density test. And it worked!