Exotic Pets treated my Caique Parrot for many years. They were always very professional and helpful, and Dr. B was very good with my parrot, Lexi. I'd also like to say that exotic vet care in general is expensive, but there aren't many of them around, so they do have limited appointment space available, and most vets require at least 24 hrs. notice for cancellation. Exotic Pet Care doesn't purposefully have a monopoly; there just aren't others in the area. Charleston is very fortunate to have them. read more

BEWARE: I booked an appointment at 9:30 AM for my cockatiels. Within 1.5 hours I attempted to cancel and they charged me $180 for the 2 appointments. They would not work with me, saying they'd turned others away and would not try to call the other clients back to try and offer them my appointments. I feel they will take advantage of you and take your money too. BEWARE! read more

They are the only competent vets in the area that treats rabbits. Service is great, they have the knowledge and all the tools in their toolbox to treat a variety of exotic animals. The cost aside, it's wonderful to have them in our area. Their patients come from all over the state for treatment. I've learned that you get what you pay for....I've read horror stories from other places of rabbits jumping off tables and breaking bones because tech weren't properly trained. I feel very comfortable when my bunny is in the hands of Exotic Vet in Mt. Pleasant, SC. read more

Their work is not guaranteed and they will try to charge you for something due to their failure to properly administer treatment! My female reticulated python had surgery due to an infection on June 25, 2024. The surgery was a total of $926. Her stitches came out approximately 14 days later. She is supposed to have an appointment one month later to have the stitches removed. When the stitches did not remain intact, we were told that we schedule an emergency appointment for a fee. I struggled with understanding why we would be charged a fee for an urgent appointment if the stitches came undone and the stitches were not supposed to be taken out for another two weeks. It seems to me that it is an unethical practice to charge for improper execution of care. read more

Exotic Vet Care - Veterinarians Near Me - Mount Pleasant, South Carolina

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They took excellent care of my Beared dragon. They are very kind and take time to explain procedures and such. Dr's, vet techs , front desk the whole staff is amazing! They saved my baby! They even checked up on him a couple days later. Amazing communication! read more

We took our Guinea Pig to this clinic and over priced and not competent. Be mindful that they will automatically set up a follow up, and will charge even if you don't confirm the appointment. Very Sketchy.......! read more

If I could give more stars I would! The staff is truly compassionate and excellent at providing care to my feathery friends! Dr Duvall spent much time with me and my baby explaining everything in detail, and was able to ease my worry. She is such a wonderful doctor! The office is so clean and well equipped! I highly recommend this clinic! read more

I took my fancy rat Rella for her first appointment. It was just a checkup! I read the reviews prior to my appointment and I felt nervous about them not letting me go back in with my pet. But as soon as I got there they met me and Rells and were super sweet! They did take my girl on back without me and they quickly came back out to get me after they had examined Rella. The vet was super friendly and she was patient and spent a good amount of time with me and Rella and answered ALL of my questions without me feeling rushed off or like another number patient. So I can say I had a great experience with them and will bring Rella and my other rodents in for future checkups! read more

A heartfeld thank-you to Dr. Rainwater for taking care of my bird on a Sunday. Her knowledge and kindness helped tremendously. Bird is back on her feet and acting normally. All my best, Sarah read more

Dr. Biascoechea has been our family vet for our last 3 dogs. Although he specializes in birds, he is still very knowledgable about all animals. He shows a lot of care when dealing with our pups and has a big heart. He will always shoot you straight when it comes to you caring for your animals. If you're doing something wrong, like maybe giving them a few too many treats, he'll let you know and give you great suggestions of substitutes. Our golden is very fond of carrots now. Recently, I was able to meet Dr. Rainwater when our 13 year old golden came down with some terrible diarrhea and she was very caring taking him in for the day and brought him back to his normal self. She made sure I understood everything that she did and what I needed to do to administer the medicine at home. I was also very impressed with the lady at the front desk. She answered all of my questions and if there was something she didn't know she made sure to get the right answer from one of the Dr.'s. Always very impressed with the service I receive here and I have no doubt that you will be too! read more

Exotic Vet Care - Sign out front - Veterinarians Near Me - Mount Pleasant, South Carolina

This review is based on Guinea Pigs. Side note this is an updated review because after I did leave my 2 star review they did e mail me the information I requested. I have brought 4 Guinea Pigs to this vet and not one of them has gotten better or improved after I have brought them. Here I have what they sent me with my commentary of my experience at the end. (Due to the word count limit I cannot include every Pig.) "Case 2: Abigail 2017" (6 to 7 year old Female Guinea Pig) "Reason for visiting: not drinking any water/not eating - O noticed 2 days ago. Has been trying to feed her critical care but won't eat on her own. 5 yrs old or older. Physical exam findings - Had overgrown teeth = from either not eating enough due to ear disease (which can cause pain in the jaws joint and decreased appetite), acquired dental disease, other illness, or inappropriate diet Hazy eyes = most likely from age Advanced Bilateral middle ear disease = very chronic disease process that affects many guinea pigs and can sometimes spread infection to other organs Severe arthritis on both back legs= shows age and state of being uncomfortable Staggering and tilting to the side = from the severity of her ear disease Urine staining in her underside= from not feeling well and being unable to stand up properly to urinate and /or not cleaning herself "Xrays showed a lot of gas in stomach/bloat, degeneration of spine and advanced ear disease/bone infection "We tapped some air from her stomach because she was so bloated, unfortunately when a guinea pig gets to this point with multiple problems, they are suffering and extremely sick, and many do not make it. Any guinea pig at this age with numerous disease processes carries a very poor prognosis. We apologize if this was not conveyed clearly to you at the time. Many of these processes can be helped if caught early. (With this Guinea Pig they did recommend I put her to sleep. Now they did not tell me everything of what was wrong her at the time. This vet visit cost me around $600.00. I am glad they put her at peace because I did not want to see her suffer. But with this visit I wished they would have shared this information with me.) "Case 4: Sophie 2020" (6.5 Year Old Female Guinea Pig) "Reason for visiting: guinea pig lost weight and is losing hair = Chronic underlying disease of months if not longer duration. 6 yrs old = Geriatric, at the high end of the normal life expectancy for the species (4-6 years) Physical exam findings - Had edema or fluid build up under her skin indicative of organ failure Diagnostics: Ultrasound showed she had fluid in her abdomen and around her heart and several ovarian cysts = this indicates she was likely at the end-stage of the disease process she was in, meaning she was going to pass away soon no matter what we did. The doctor told you she had a very poor prognosis, as noted in our medical records." (Now for this pig it makes me upset the most. Most of this information here they did not share with me. They gave me hopes that if I took her home she would last longer. They sent me home with pain meds and antibiotics. Her condition went down hill fast after I brought her home. She suffered terribly and died less than 2 days later. If this vet would have explained this to me I would have rather had her put to sleep so that way she could have died peacefully. I did e mail them for a diagnosis to see why she died so fast but because I couldn't afford the CT scan which was $2000.00, they said they could not properly diagnose her. This vet visit cost me around $500.00. And it was what made me lose my trust in them completely. I finally got her diagnosis after I left them a 2 star review.) I would recommend this vet if you have thousands of dollars to spend on your visit, this is a great vet and everyone here is nice. If you do not have thousands of dollars just know only the bare minimum of care will most likely be applied to your pet. At least that was my experience. Would I ever return to this vet? No. read more

I've been taking my rescued house rabbits to here for approximately 8 years, their vets Dr. Biascoechea and Dr. Rainwater are top notch exotic vets. We've been there countless times for wellness checks and illnessses, they have literally saved their lives. I can't say enough about how much I appreciate their medical knowledge, experience and compassion for my rabbits. I tend to adopt health comprised rabbits that no one wants and they have thrived under the care of Dr Biascoechea and Dr Rainwater. I also wanted to mention that Kerry their office manager up front has been there for many years and is super knowledge too! I tease them all the time and tell them I can't move because there's no other vet like them. :) read more

I've been stewing over reviewing this clinic for months now & with what has been going on the last couple weeks; I feel I must. I see only 5 star reviews, which is fantastic for those who've had such experiences with their pets. I haven't read a review about guinea pigs, so mine will be the first & hopefully helpful. First things first. Should you decide to bring your guinea pig here, you will be charged $75 for it to be seen-just tShould you require a nail trim for your piggy that will be another $15, but should you request to be in the exam room to get a proper tutorial on how to trim your pet's nails, you'll be charged an additional fee for that too (was it also $15, it was back in the summer & I can't say for sure but that sounds about right). We have 4 guinea pigs & we do our best to take excellent care of them & frankly, they are spoiled. The nail trimming experience here & remarks that were made by a staff member, led my bf to ask, "are you saying we are negligent pet owners?" Because obviously we were feeding them the wrong food & not enough vitamin C but how lucky for us, they sell just what we would need. We bypassed the up sale & vowed we wouldn't return. As fate would have it, our same nail trim needing pig, fell ill a couple weeks ago & required immediate attention. All other vets around us either didn't have staff that saw piggies or the one that did was off that particular day. We ended up back here. Our piggy needed his teeth filed down, which requires general anesthesia, of course he would need X-rays to know what was really going on & would need to be left with the vet for a few hours. $835 & 3 hrs later, I picked him up. His condition has not improved & we still have to syringe feed him food & water. Three days after this experience, I called to express how he was still unable to eat his greens & was met with a response no pet owner wants to hear, especially after spending hundreds of dollars three days prior-"if you need to move your recheck date to next week for a quality of life talk we can do that." That did it for me. I reached out to another vet downtown that sees guinea pigs. He has been instrumental in helping my piggy get over his post operational experience and hopefully he will have a full recovery. He has also mentioned that in the last week or so, he's seen a few guinea pigs that had originally been to this clinic. We don't have birds, ferrets, or dogs; so I cannot comment on this place for such animals. We have cavies & I cannot in good faith recommend this vet practice for that type of exotic animal. 2.5 weeks later, our sweet Cal is dead. He died tonight in the comfort of his home. I can't help but feel that his trip to this clinic is what put his death into motion. If you have a guinea pig-Do Not Go Here. My pig was only 3.5 years old, the new vet we took him to downtown (not hard to figure out the name, just google small animal vets Charleston), claimed his vitals & Teeth looked good. None of us were expecting him to die. Yet here it is. You've been warned. Don't take your pet here. This place is a money trap & they don't give a shit about your pet; they pretty much killed mine. read more

So my turtle got injured pretty bad and we had to bring him here. They required a deposit over the phone before I even brought him. They were able to save him but the required VERY pricey weekly visits, 2 of which led to me having to turn around and go back because they forgot to give us something or get something from us. Only exotic vet in area so not much choice but just b ready. read more

I took my African Grey in yesterday for the first time. They did a physical exam, nail trimming, beak reshaping, and band removal. Dr. Biascoechea and his staff are kind, compassionate, caring, and professional. Thank you again for taking excellent care of my bird and me. read more

The best rabbit savvy exotic vets in the southeast! We've been taking our house rabbits here for over 8 years and they've been wonderful, knowledgeable and friendly. I don't think I could ever move away because no other vet has given us the level of care we've received by Dr Jose Biascoechea and Dr Rainwater. Fantastic office staff too. read more

I had a chameleon and took her here when she was very sick. They were so caring and loving with her. I was able to get an appointment at the last minute and I was grateful because she was not doing well. Unfortunately, after being in the emergency care area for a couple of hours, the doctor told me that she needed to be put down. I was devastated. I was crying and the doctor was so compassionate towards me. She put my chameleon in a special box and had it wrapped up for me. She also gave me a hug before I left. If I do own another exotic animal, I will definitely bring it here. Later that week, I received a card from them expressing their condolences on losing her. The doctors here really care about the animals and their owners - wonderful place! read more

If I could give them no stars I would. A little over a month ago I took my bird Reganold here. After having him for 8 years we recently discovered he is actually a female because "he" started laying eggs. I was referred to him by a couple vets offices because he is the only avian specialist in Charleston for hormone therapy. Thinking that he was in the best hands I quickly found out that all this office cared about was money. They quickly added on everything they could instead of putting Reganolds best interests in mind. His leg was broken by the doctor in the process. He admitted to me that it did happen in his care and during the first visit I was charged almost $500 for everything. Then came back for something that happened in their care and was charged another $460. What really got me is that I was told by the receptionist that she hopes I will still refer customers to them because I work in the pet industry.... she would hate for something like this to deter me. I understand mistakes happen but the treatment that I received from them overall with my family member was painful. Their lack of sympathy was absolutely ridiculous. Not knowing whether he was going to survive due to the amount of pressure on the other leg was devastating.... luckily after a lot of research I found another vet who was willing to help me with him and he has been recovering well. Like I said before I understand mistakes happen but if I can stop another family from going through the pain I did with this review then hopefully I have helped in someway or another. read more

Exotic Vet Care - Veterinarians Near Me - Mount Pleasant, South Carolina

I wish I could give 10 stars! What a great example of how a business SHOULD operate! I've been impressed since my call in to make an appointment to post op check up. The front desk, the tech and and vets all demonstrated knowledge, kindness, and passion for what they do! My 7 year old rabbit had never been to the vet and they were kind to keep updated on his status and the financial costs all the way through. Even when they thought we'd have to schedule surgery 2 days out, they called me when they had an opening a day early and then a few hours early. Such a great care center read more

Thank you so much. My ferret is like family. I would not take her anywhere else. Excellent

Our 17 year old cockatiel had been slightly puffed-up and seemed to have minor breathing problems. We called Birds and Exotics Animal Care (75 miles from our home) and received an appointment expecting to have Dr. Biascoechea examine him. When we arrived, we were told Dr. Biascoechea was not available and our bird would be examined by a lesser-trained staff member. A visual exam was performed and we were then presented with a proposed treatment plan with a cost of nearly $1000. which we rejected. An alternate plan was recommended costing $250. We were never given the plan in writing but thought it would be limited to oral introduction of antibiotics. We left our bird in the care of Birds and Exotics for treatment. After several hours, they called and said we could come pick up our bird. When we arrived, we learned that their staff had run extensive tests, performed x-rays, and done numerous tests on our bird. The staff doctor admitted that the bird was now in such bad condition as a result of the testing that it was doubtful that it could live through the one and one-half hour ride home. The bottom line: we brought a reasonably healthy bird to Birds and Exotics Animal Care; a bird that was eating and drinking normally and did not appear to have extensive health problems. After over-testing and placing tremendous stress on our bird, Birds and Exotics returned our bird to us, nearly dead in a plain cardboard box. Our delightful little bird died on the trip home. read more

My ferret was helped in the middle of the night with such care, compassion and professionalism that I am still moved when I think of it. Doctor Biascoechea is a man that everyone should feel comfortable in trusting their loved one with. Not only was the care compassionate, but the billing was flexible. Wherever you are in Charleston Metro area, you should take your bird or exotic to here. I am still thankful. Definitely recommended. read more

So time to find out what we have. Boy or girl. With birds that isn't an obvious but it's important to know! We adopted our conure four months ago and decided it was time to have her/him checked out. Dr. Biascoechea has a state of the art facility and credentials up the whazoo so off we went. The staff was super friendly. We did have a bit of a wait but the doctor was attending to some of his hospital patience and if it was my little one in there, I would appreciate his extra care. Once it was our turn, he was engaging to both me and my pet. He was very informative about behavioral aspects of owning a conure and that was very helpful since this is the first one I have owned. He was very detailed in proper nutrition and gave me advice on how to introduce new foods to her/him. He suggested some starter tests to insure the health of my bird and while taking blood, swabbing her eyes and clipping her/his claws he and his assistant were gentle and kind to my little one. Now I am waiting on the results-is it a boy or a girl! And hopefully we get a clean bill of health. They also provide boarding which is good to know should I need that for future trips. Thank you to Dr. Biascoechea and his staff for treating me and my conure with excellent care. read more

Drs. Biascoechea and Rainwater are genuinely kind individuals who are dedicated to making sure your animal gets the best care possible. Everyone in this office is wonderful to interact with. I'm so glad we found this place after moving to Charleston -- I could not imagine taking my ferrets anywhere else. read more

If I could rate the staff at Birds and Exotics higher than 5 stars I absolutely would! What a caring, amazing and dedicated staff. So knowledgable about all other creatures besides just cats and dogs. My beloved house rabbit was cared for like he was their own. I am grateful that there is a practice here in MP specializing in exotics. Thank you Jose, Katie, Monique, Lisa and Carrie! read more

I liked the doctor but I went in with a $500 care credit and asked them to do the most important things for my cockatoo to find out why she was so sick. I brought my own X-rays that were taken a few days before at another vet and he insisted that he needed to do more because mine weren't good enough. The X-rays he took looked exactly like the ones I had brought in. We drove over 2 hours to this "specialist". He had no idea as to what was wrong. After the X-rays he insisted that she had a blockage which end turned out to be untrue. He then wanted to hospitalize her for 2 days. We had to drive back 2 hours to get her still with no answers and they took every penny, all $500 of my care credit. We never brought her back there and went to a different vet. She died after 3 months of trying to save her. All this vet seems to care about is the money. read more

I brought my 10 year old congo african grey to these people because she had cut herself above her beak from falling from her cage. Instead of treating her cut they cut her wings and trimmed her nails. They wanted to take blood which she has had done before but this time they drugged her because they said she had to be calmed down.My parrot had never had this done to her before.They also said she needed a x-ray which they talked me into approving. When all was said and done they charged me $500.00 and never treated her cut. I don't know what they did to my parrot when she was out of my sight but she has never been the same since. She is terrified of me now and hardly comes out of her cage. These people ruined my parrot. read more