not happy yelp cant give zero star rate.
very very very super rude. period.
i called in to ask if they give out approx estimates over the phone for some jobs.
he asked me what i need,
i told him i need new rotors,
then he asked, "what type of car? i need to see ur car if u really need rotors,"
i said "i need to get all four new rotors for maserati ghibli"
he said "come in, we can get parts in 20 mins"
i said "r u sure u can get the parts? cuz not many shops can get my car's brake parts, if u can get em i will go there."
he asked me the model name again, he didnt even know the cars name... i had to say g,h,i,.....sq4... sq4... sq4.... come on maserati only has 3models and he doesnt even know that And he calls this shop an Exotic auto shop.
i gave him my number and he called me back,
"what is dealer's price?"
"i havent take it to dealer to get the price for parts and labor, i dont know the parts' price"
"go to dealer and get the price and come to us"
"can u get the parts?"
"u need to come in and make a deposite, it can be $3000"
"u sure u can get the parts in 20 mins?"
"no, i cant. 2 to 3 days, can be more. its dealer only parts"
"i want to make sure if u can get the parts. u were wrong previously. i dont have the labor cost but i have the parts' price, about a $1000 for rotors only, i dont know the full price, is it really 3000?"
(here come the big part)
he said "u need to be good person to drive maserati, not many people drive maserati, u need to understand that, u need to make 1000 or 2000 deposite for me to order parts for u"
i was like ??????? "im fine with making deposite, i just need to know if u can get it or not"
he said "ok have a nice day"..... call ended.
wow... just wow..
all i need from him was "i cannot give price over the phone, but yes we can get the parts for you."
thats it.. i wouldve gone to that place to get a price, but wtf??
i have done brake pad jobs here before. at fairly reasonable price. but rotors were so hard to fine even at the ebay, below the dealer price, i wanted to confirm if they can get it or not.
i am not going here again. oh by the way, they ask for cash. i had $800job, and gave them credit card, they said if its credit card, we need to charge tax. i said thats fine, u guys didnt even tell me it was cash deal, tax is fine for me so just take card. but they wont take the card... dont know why...
make sure u carry cash with u to get service from this place.
one more thing. estimate is not free here. they charge $10 to lift up the car to get a better look at brakes. no wheels removered at all.
even if u order parts from them to get it installed by them, u still have to pay for estimates, well too lift up the car. read more