Mark came to the house with many carpet samples. He…read moreexplained the pros and cons of each type of carpet in regards to our needs.The prices are very reasonable. The technicians did a very thorough job.They were very hard working and did an excellent job.The technicians were very polite and professional.They left the house in the same condition that was in when they arrived. The owner called after the work was completed to see how satisfied we were.A very customer care oriented com I highly recommend this company.

Great pre-sales consultation service. The installers were…read morein and out in under 2 hours and hauled out all my old carpet. Very attentive customer service after the job was done.

Really disappointed with how Oshawa Carpet One handled an issue after our installation…read more We had flooring and baseboards installed and during the installation a nail was put through a plumbing pipe behind the wall. We didn't know at the time because the pipe didn't start leaking until months later. When we eventually found water coming through our basement ceiling and opened everything up, the nail through the pipe was found. Our plumbing was installed to code. I contacted Carpet One about what happened and was basically told they weren't responsible because of a liability clause we had signed. I also contacted the store manager directly and sent the information about what happened, but nothing was done to resolve it. I then left a Google review and they responded publicly telling me to contact the store manager, which was especially frustrating because I had already contacted the manager and had even included the email showing that I had done so. I understand that accidents can happen during renovations. What I'm most disappointed about is how this was handled afterwards. A nail from their installation went through our pipe and caused a leak and damage to our basement, and instead of trying to work with us on a resolution, they simply said they weren't liable. I definitely wish I had known this was how a situation like this would be handled before choosing them for our installation.

We were thinking about replacing our upstairs carpet as it was worn and off colored…read more The moment we walked in, we were greeted by a friendly Harrison. We were shown the different styles of carpets and explained what we were looking for . Youre allowed to take home the sample swatches so there could be some stock missing if someone's signed out two or three of them. My only complaint here is there is a large sample on the front and tons of small samples on the back... Hard to get a feel of how it'll look with only small samples. I know you can't keep excess stock everywhere but maybe if they kept some scrap from jobs of the most common colors and had larger samples handy it would help. They do have another way to get an in home view. They have an app/website where you sample photograph your home and test the carpet color. I found it was fairly accurate and we chose the carpet color that looked best . You do pay for the carpet 100% in advance. We were a little off put because when do you ever pay in advance . But they do have a 100% guarantee and will even rip out the carpet and replace if with a different color if you decide you don't like it. They have such great reviews, we went ahead and booked. We opted to rip our our own carpet out to save a little money on install. It does take some time as the edges can be a hassle but all in all it wasn't too bad. Install day came and our installers Mark and Luigi were great. They joked around with eachother and were a delight with our doggies. When the carpet was initially brought into the house we had an "Oh NO" moment. We thought we chose too light of a color and they would have to rip it out. But, once they started installing it on the stairs the light hit differently and we both knew it was perfect. The carpet itself is thick and luscious. Feels like you're walking on clouds. You get what you pay for 100% and we are 100% happy with the choice we made to go with carpet one. Thanks to Harrison and the team for the guidance .

I trusted Just Floors GTA for the dreamed renovation in my house, and I can say I'm amazed by the…read moreservice. Rogerio and Gui did a spectacular job, from quoting to final inspection during delivery. I received outstanding support in all process of the renovation so Rogerio helped me to select the best material quality, he gave me awesome design ideas, and not just removed my carpet but helped to decrease the squeaky noise. Service was fast and precise as should be, without rushing to finish earlier by skipping steps, neither too slow to keep everyone waiting. After everything finished, the team cleaned everything like the mess never happened. I did several quotes, and I couldn't be more happy with the results combined with the service quality plus customer service. I highly recommend this company and will consider them for further renovation.

Rizwan is the business owner who is hands on and gets to know his customers…read more Great service Prompt installation at the agreed date/time. High quality installation (carpet runner) Highly recommended

We had to get carpet runner installed on the curved hardwood (and slippery) staircase at our new…read morehome. We have been very happy with the service, quality and customer service from Love Your Stairs. Rizwan came to show us samples and quote on one of our house visits before the closing date and booked installation for the day after we moved in. Installation happened as promised, which was important to us because we didn't want the dog to move in until they were installed. Now, we (and the dog) love our stairs! Highly recommend.

From the outset, Shivangi was a pleasure to deal with…read more She helped me narrow down the product choices until I was able to find the perfect flooring for my project. This, as well as the ease of return for the unused flooring would definitely give me reason to recommend this store !

From the owner: Great floors are a lot more than simple design. At Hardwood Design Centre, we talk about elegance,…read morestyle and value with every kinds of flooring available in our store. Versatile in their very disposition, each of our pieces complements any decorating style. They also reflect exclusive construction and workmanship.