I first hired George to renovate my bathroom, and he did an amazing job. He was prompt, attentive, and his tiling work was flawless--my bathroom turned out more beautiful than I could have imagined. He even went above and beyond by helping me with a clogged pipe later on, free of charge.
Because of that great experience, I hired him again to tile my foyer and kitchen with the same tile as my bathroom. Unfortunately, this job did not go as smoothly. Due to a miscommunication, he initially laid the tiles in the wrong direction and had to start over. While that was partly on me for not specifying, I was disappointed that the final results weren't as polished. The grout is very shallow, making it prone to dirt buildup, and some of the baseboards he replaced caused damage to my walls.
We agreed that he would return to fix these issues, but it has now been four months, and despite multiple attempts to contact him, he has not come back to complete the work. It's frustrating because I know he has the skill and talent to do great work--he proved that with my bathroom. However, the quality and reliability seem to have declined, which is really disappointing. I hope he follows through and finishes what was promised. read more