We rented 3 units from executive bay for 6 years, never missed a payment and were never late. We notifying them that we were going to be emptying our units and closing our account. They let us know that we needed to sweep out the units and send pictures when completed and they would close out our accounts. We did as requested. When we received the confirmation from executive bay that our accounts were closed, it also stated that after review of our account there would not be refunding our deposits. I contacted the main office and asked why. The young lady on the phone was very nice and looked up our accounts, which her words were, "I see nothing in your accounts as to why there was no refund."
We are awaiting a response from management, but this really seems like the company is attempting to keep the deposits hoping that people just do not say anything or care about it. Seems pretty shady on there part.
Renters beware. read more