Look, I get it. You see a one star rating and you dismiss it because you think this one person had a "one-off" experience. I do the same thing. All I am going to do is recount my exact experience and let you decide for yourself how may stars it deserves.
I had a very small crack in the windshield. To be specific, like the size of a pen point. It was so small that I had to really inspect it in my garage to see if it was a crack. Didn't grow, but I was annoyed by it after a few weeks. So we looked on Yelp for someone who could come to our house and came across Executive Auto Glass. We made an appointment for a mobile repair at my home and were given a time frame of 12-2 on a Monday.
First, they simply never showed up, never called. I had other things to do on a work day and moved them around so I could be around to be here. Nothing, not a call, nothing. So we called them to see if there was a mixup and they gave us no answer why, but said they'd be there are our home the following day. I should have picked up on this.
The next day they actually came over. First thing I noticed on their van was that they have a sticker that clearly indicates that they take credit cards. But for some reason he insisted that he could only take cash for the $85 fix. I now get that this was sketchy and I should have known better. But, still.
So i kindly give them each a water and go in the house and let them do their thing and a half hour later they ask me to come out.
I have never had a windshield repaired so I wasn't sure what I was looking at and whether this absolutely mess of a resin blotch on my windshield was going to dry and disappear or not. Frankly, I imagined it HAD to because the mess they left looked awful and I knew that no professional would ever consider this "done" the way it looked.
On top of that, there way now ANOTHER small crack and a large three inch crack connecting the two. That's right, I paid these guys to come to my home and give me another crack and a long connecting one.
As they reviewed their handiwork, they claimed that because my car was parked outside "in the heat" that it caused the additional crack. It was a FEB day and it was 62 degrees and the only reason my car was out of the garage overnight because these guys never showed up the day before. It wasn't anywhere near a hot day.
Then, they claimed I had a bunch of "tiny little cracks that you can't see" all over my windshield and I should get it replaced. Of course, THEY replace windshields. It was clear to me at that point that they saw me as a sucker with an expensive car and I was being scammed. I wanted to the experience to be over and just said "yeah maybe some other time, blah blah" and they took their cash and left.
However, after seeing that the resin never dried and the crack they created was a major deal compared to what it was before, we called them back and expressed our dissatisfaction. At that point Cesar told us he was sorry and would come back to our home and refund our $85. While I found that to be an admission of guilt, I was fine with his gesture and decided not to share my experience on yelp. Plus, I now needed the $85 to go towards my insurance deductible because my windshield absolutely needed to be completely replaced at this point due to their handiwork.
Well, true to form, Cesar never came back to my home to give us back our money nor did he ever call. So what a huge waste of time and money this experience was.
There ya go folks, you decide whether you'd get better service than this. But at least you were warned and you now know for sure that at least THIS yelp review for this company isn't fake or done so I could get a discount or anything like that. Good luck! read more