1. Exclusive Automotive

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Indianapolis, IN

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Exclusive Automotive

5.0 (9 reviews)
Closed • Closed

Services - Exclusive Automotive

Auto engine repair

Auto general diagnosis

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Pete's Service Center - Dirty handprint on hood.

Pete's Service Center

(58 reviews)

Our car had a flat tire, and we had it towed to Pete's. We received via email a quote that was…read morealarming for several repairs that seemed expensive and urgent. After calling them to ask what was happening, the owner got on the phone with me to explain the suggested repairs, apologized for sending the communication without calling first, and took care of the tire. We got the quote for the repair, and it was more than a standard tire and balance, but we were okay with it. Although this was a stressful experience, I was pleasantly surprised that the owner acknowledged the poor and confusing customer service and was willing to learn from the experience and make it right. This is rare.

After paying $2,427 for three visits, my car was never fixed. Not only did the technicians at…read morePete's not know how to fix my car they installed non-Audi aftermarket parts while verbally claiming they use genuine OEM parts (and overcharged me for these parts). Invoices intentionally omitted part numbers. Staff were consistently evasive and difficult to reach -- at one point I had to call from a different phone number just to get someone to answer. Audi Indianapolis fixed my car on their first visit with a completely different diagnosis. I received a partial refund only after filing a Formal complaint with the Indiana Attorney General (Case #11843002) and the BBB. Beware FEMALES-- as this appears to be a pattern based on other google reviews

Exclusive Automotive - autorepair - Updated October 2026

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