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Indianapolis, IN

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Exclusive Automotive

5.0 (9 reviews)
Open • 7:30 am - 6:00 pm

Services - Exclusive Automotive

Auto engine repair

Auto general diagnosis

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Midas

Midas

(45 reviews)

Broad Ripple

I will admit that I haven't quite adjusted to this post-pandemic world where it seems like most…read moreauto shops are operating primarily by appointments. My car has been really dependable since I bought it, however, recent check engine light indicated it was clearly time to get some standard maintenance done. It had been a long time since I'd been to this Midas. It's almost hidden on Keystone as it sits right by a car wash and it somewhat hidden by Hedlund's Hardware. I went on the Midas website to make sure they could do what I needed done. I found the location needed and scheduled an online appointment. It is stressed when you schedule online that you will receive a confirmation and that merely scheduling online does not confirm. As I was scheduling at around 6am, I knew I'd likely be contacted sometime after 8am. I received a text (they also do phone calls according to customer preference) and the appointment was confirmed for Friday. On Thursday afternoon, they texted me again as a reminder and to have me confirm the appointment (which I did). I also let them know the light had actually gone off, however, I still wanted to do a tune-up to check things out. I arrived at my scheduled time. I was a bit disappointed at the lack of accessible parking (none), though I was the only customer at arrival and I was able to find a spot offering room for the wheelchair. They opened right on time and, of course, I was in the computer. They mentioned a diagnostic and I reiterated that I'd had one done and that the light had gone off. However, I still wanted a tune-up. We discussed the various options and while a full tune-up isn't cheap, I appreciated that there wasn't a lot of upsell (as opposed to a certain national shop down the street - I won't name names, but it rhymes with LiarBone). My car was done in a couple of hours and they noted it should not only run much better but the atmosphere should be better. He noted that there was a big whoosh of toxic air when they cleared out everything. It definitely needed a tune-up. I appreciated that they put the car in a place where I could easily get into it. I also noted that they'd re-attached a fender that had come off (I love my little Kia, though the fenders back in 2012 were flimsy at best). This is relatively simple, however, it was a nice customer service touch. They do have a credit card option - you can get six months same as cash if you pay on time for charges over $199. Mine was, however, I opted to use existing credit. This Midas is definitely an older location. It's incredibly basic, however, I was treated well, the car repair was done as needed, the pricing was consistent with the market, and overall I'm quite pleased. I wouldn't hesitate to return.

DO NOT GO TO MIDAS!!!!!!! Wait for availability for another company!…read moreThe mechanics do not know what they are doing and put my life at risk doing my brakes. The mechanics are RUDE and don't care. They had my car for THREE days for BRAKES! And tried to refuse to pay for Ubers for those three days. I should have known something was wrong there. They broke my calipers when they took them off and replace them "for free." They should have. They broke them! They never bled my brake lines when they were done, and I've been having problems 4-5 months afterwards when air getting in my brake lines. I've been back to another mechanic THAT KNOWS WHAT THEY ARE DOING and they said the calipers they put are my car are bad! I should not have to replace calipers 5 months after getting "new" ones. When I called Midas to get my money back, they have a "90 days warranty" but continued to tell me that my calipers were still under warranty. I'm scared to drive my car, and Midas will not give me my money back and I have to pay for another company to do it right. I have to pay AGAIN! They don't care about you or your vehicle. They hire mechanics that don't know what they are doing and just want your money. My lawyer will love to hear they put my life in danger and don't care. All I asked is that they pay for my car to be fixed the correct way the second time! This was Midas Broadripple but since I've been there I've heard horror stories about ALL Midas's!

Firestone Complete Auto Care

Firestone Complete Auto Care

(36 reviews)

I've been trading at this location for 15 years. The last couple of years, service has gone way…read moredown. The last 3 oil changes should have been high mileage - synthetic blend. My vehicle is 13 years old, in very good condition with 93K. The most recent oil change was $76. I normally paid $45 and questioned the price difference. They'd been using a standard oil change. The techs should be well aware of what the vehicle NEEDS. This visit, the oil change window cling wasn't attached to the window either. Sometimes the oil status isn't reset either. I need to get the window cling added rand a mileage entry of 870000 corrected to 87000 from 2 oil changes ago. I'll give the manager an opportunity to provide 3 high mileage oil changes at the $45 price. If there is no agreement, I will contact the district manager. Sure glad nothing went awry with incorrect material being used.

A vehicle inspection indicated the left rear hydraulic hose was bad. Brake pad was 1mm. They quoted…read morefor both sides. Long story short, this was a left rear CALIPER issue. A caliper wasn't mentioned in the written estimate. The hose was fine. Caliper replaced. Ceramic pads installed on both sides, then a brake fluid flush. Total cost was $400 for ceramic pads, 1 caliper and labor by a certified tech. I didn't need rotors either. I call 100% BS on Firestone on Keystone. Smells like fraud for $974. I have sent a certified letter to Firestone. Also, these incompetent techs have been using standard oil for the last few oil changes, rather than synthetic blend on a car that just hit 100K. I talked with the DM and have 2, no cost, synthetic oil changes. Beware of inflated $ incompetence.

Exclusive Automotive - autorepair - Updated October 2026

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