My Kia Soul's engine suddenly died one morning while driving to work. My car was shaking badly with almost no power and with a strong burnt-oil smell. I panicked because I thought it was the end of the engine and because you all know what a repair bill will be like. I knew that taking the car to my Dealership will double that bill, so a quick Yelp search recommended me Exclusive Auto. I was attended immediately upon arrival, and after a preliminary computer diagnostic test I was asked to leave the car. But just a couple of hours later they called me telling me that my car was ready. They explained the problem to me and told me there was no need to replace any components, the problem was one of the ignition coils causing a bad misfiring due to a contact issue... Now, what happened next only happens when you are around good God's souls. Even though they spend time looking for the problem, fixing it, re-plugin the computer to check for faulty codes and test-driving my car to make sure the problem was gone for good, they told me there was no charge. I insisted to pay something, but they kept their position. "No charge, we did nothing". For them, this might have been a quick fix, but for me, they saved my life.... I now realize these people have a good reputation for a reason, not only because they are knowledgeable, but must importantly, they are Honest. They could have lied to me, but they know that honesty will put bread on their tables forever. Exclusive Auto, I just wanted to tell you that my car is now running smoothly. I have a pending carbon build-up cleaning; I will be back soon. You have got a client for life. Thank you! read more

Great neighborhood mechanic! They take the time to explain in detail what work was done and what they recommend for the future. The shop is only a block away from my house, which makes it very convenient. Prices are fair, and they recently completed an oil change on our Lexus. They also mentioned they can help us pass the smog test. Overall, honest and reliable service close to home!. read more

Great place very thorough and they get the job done. I would recommend them to everyone.

If you are shopping around for a mechanic and you're trying to find someone who is good value for great reliability, I would recommend you call this shop first, and don't bother calling anyone else in the area. 8 times out of 10, Paul and his team have offered me the cheapest price, the fastest turnaround time, and exact reliability for expectations. The two times I did not use them in the past few years, were because I had an emergency and they were closed, and because I needed tires which is like the one service they don't do. And both times I still wish I went with them if there was any way I could have. And if the shop is closed, Paul is still extremely responsive on a cell phone, which is just phenomenal. read more

Still my go to place. Honest, reliable and fair price that was less than half of local Toyota dealer quote for full synthetic oil & filter change, engine and invertor coolant change, and brake fluid change on my 2013 Prius C, Ready when promised too! Perfect timing before hot summer weather started. LPH (June 2023) read more

This is a really honest, straightforward shop. Paul is clear and explains the scope of work. They are priced very fairly, and they care about their customers. They are efficient and thorough. They tell you what needs to be done, and they don't try and push any unnecessary repairs. We're really glad to have found them. read more

Paul is great / the place is great . Place is good and reliable and they are honest. Best it gets

Best call I have ever had with a mechanic. I called for quotes on a bunch of items. The guy DID NOT bullshit me at all. I've done the work on the items requested, so I know what's involved. His labor hours made complete sense and were fair. And their hourly rate was the best rate I could find for our civic. He also patiently spent time with me on the phone and DID NOT rush me off. He treated me like a human and fid not assume I didn't know what I was doing. 10 out of 10 would recommend considering this shop. read more

I've trusted Paul and Art and their guys to take care of my vehicles, including my Hyundai for over 15 years, after bouncing from dealer to dealer in the past with it and other vehicles. Paul and Art are friendly and honest, and often go the extra mile. They'll always explain before they start work what things will cost, prioritizing what needs to be done immediately vs what can be put off for a few months. This has been true, whether the repair job was large or small. This time it was a radiator boiling like a tea kettle in our horrible heatwave. In today's world, labor costs are higher, of course, but I don't find them to be overcharging me. A very hardworking business that I highly recommend! read more

They are the best. I have a company van that I need to keep on the road and Paul always takes care of me at a reasonable price. I highly recommend Exclusive Auto Nick T read more

I've been using them for all my car repairs for the last 10 years with great results. I can't recommend them enough. They are very Trustworthy and friendly. read more

I started getting our little green wagon & truck repaired and maintained here before Yelp existed... and as I've said before, I really only take the time to do a review if something went terribly wrong or extraordinarily wonderful... and yet, I've been remiss in sharing how awesome these guys are CONSISTENTLY time and time again, year after year. Because of Covid it's more important than ever to really seek out and support small businesses like EXCLUSIVE AUTO! As woman, believe me I understand how vulnerable we can feel especially when going to get our cars repaired and really & I don't think that many men are capable of (or interested in trying to) understanding that... This place is special! These guys are special! They are very deserving of our support and business and if the valley ever lost them it would be tragic! But I never thought I'd say this about a mechanic... But these guys are true gentlemen! Their prices are fair and competitive to begin with... But I had an emergency and like so many people Covid has really left us barely treading water... And I'm sure business has been slow for them too... But we got the best deal on having an alternator replaced quickly, & exactly the price quoted and not a penny more! They understood that with my husband only having been called back to work about a week prior that this was a make it or break it thing for our family... and as ALWAYS they were on time m, kind, and affordable! So I would like to make a recommendation in support of small businesses here in the San Fernando Valley and let ladies (and EVERYONE) who are looking for a trustworthy mechanic who will treat you respectfully & honestly, do good work, are dependable, reliable, kind, explain the work to be done without being condescending & always get your approval before spending your hard earned money - May I please refer you to EXCLUSIVE AUTO!!! Ask for Paul, Art or Dana and tell them Mrs Smith sent you! I have never hesitated sending my family, best friend, her mother, my coworkers, those who worked for me & even my bosses (I just referred someone in my attorney's office even)... I'm always surprised when I tell somebody I know to go to my mechanic and then to find out that they've already been going to EXCLUSIVE AUTO for years! They don't mark parts up ridiculously! They don't pad extra hours of work that weren't done onto your bill! They stand behind the repairs and if they don't know they'll tell you they don't know what the issue is and they always are thoughtful and thorough in their investigation... And then they call you and respect your hard earned money, give you options, and help you make a decision. There is never any pressure... I wish there were more than 5 stars I could give. Art, Paul, Dana... you guys rock. Before I forget! So here we are in June and Covid numbers in Los Angeles are still on the rise especially here in the San Fernando Valley and I was very pleased to find that this business takes protecting themselves and their families their employees and us customers very seriously! All customer facing staff were wearing masks and gloves... They're keeping folks out of the waiting room just like they should... And they're practicing social distancing with their clients! read more

Car repair pricing has been insane the past few years so I'm not 100% sure my feelings on pricing are valid, but everything exclusive has done for me has been a long lasting and fully fixed change. Paul and Art are both wonderful to deal with and have kept all my cars working very well. They have handled huge jobs and basic jobs for me and many in between. If you need a good American/Japanese mechanic Paul is amazing read more

I will give it zero start if I had too . They did not fix my car and they charge me double for something that was not fixed. I'll not take car my Heter any more read more

Picking up my 2nd vehicle that I have taken to the guys at Exclusive and this was a same day repair! Amazing customer service, excellent mechanics... you won't find a better shop! read more

I took a chance with these guys, because I live half a block away. I've got an older, 94 Bronco with 300K miles on it. Couldn't be happier. Paul was friendly and knows what he's talking about. More importantly, he could have just said "Hey, this is the really expensive problem you have, it'll be 3K", but he went out of his way to see of there was a better, cheaper way to work around it. And not only did we find it, but my car has never run better. They did excellent work. Everyone was cool, no one talked down to me, and they are my new mechanics. read more

Paul helped me out at the shop to replace one of the window regulators on my truck. He was super easy to work with and gave a great price on the repair. These guys are honest and did a great job. read more

Been going here for years now with multiple cars. Great mechanics who do excellent, reliable work and always get you the car back on time. I just had two cam sensors replaced and mentioned I had to have the car back for work by noon the next day (I had dropped it off late on the previous day) and he said he'd get it done. He got the OEM parts, installed, test drove, picked me up to get the car and all with a couple hours to spare. Their prices are more than fair and the work is excellent. It's great knowing you can trust a place with your car. Last note, I mentioned my son's car having a transmission issue and he said to look for the Subaru bulletin because they extended the warranty. Sure enough, I checked and he was right. That's going to put a new transmission in my son's car that he thought was no longer covered under warranty. read more

Again, Exclusive Auto is the ABSOLUTE BEST! I had a wiring problem in my Jeep Grand Cherokee and these guys came through! They showed me the problem, explained what needed to be done, told me how long it would take and gave me an estimate. No surprises here! When it comes to car problems, we rely on the professionals to fix the issues. It's GREAT to know these guys are not "out to get you". They are honest, reliable, quick and very knowledgeable. I've been a customer for almost 20 years and will not take my car anywhere else. These guys are THE BEST! read more

Seven years later and they are still taking great care of my vehicles. G.H.'s review is out of control. (http://www.yelp.com/biz/exclusive-auto-canoga-park#hrid:jEZoe9OGG23ZikzpASns2w) There is no way Exclusive Auto would have tried to rip her off. Take a look at her other reviews, she is cheap and overly critical. It seems like everyone is out to rip her off and give her bad service. read more

I recently had a car towed here for repair. It was completely dead, something electrical. It turned out to be dirt that was forming a short on the starter. They charged me $60. Very fair. They also recently repaired my Ford powered motorhome. I still have one issue from that repair, but I am generally pleased with the friendly and professional service I have got. The pricing was also fair I like their oil change options, and will never go to one those oil change rip off chains again. Exclusive Auto's location is very convenient. Not crowded and tight like some shops. read more

I was having a brake problem with my car and looked up Exclusive Auto because it's near my home. When I arrived I was greeted with a welcoming smile and courteous service. My car was fixed in under 3 hours, they called me and I popped back in. Again, these guys were awesome! The work done was fast and the price was affordable and explained to me well. I will definitely be back for future repairs and preventive maintenance. This place is great! And... They have a nice poster in the office about customer service. Exclusive Auto certainly talks the talk and walks the walk! Even though they fix cars :) read more

I really only leave reviews on Yelp when I get exceptional service. After four years living out of state, it was time to visit a mechanic in the valley again. I used to take my car to Exclusive Auto because I always had amazing service here, and I trust them to get the job done without trying to rip me off. To give an idea of just how great the service is here: I hadn't taken my car here for four years, and the owner actually remembered me. By first name. Quite impressive. The front and rear brakes on my Audi were getting bad. I dropped the car off in the morning. Was really happy to see that all the same mechanics are still working there four years later! Was also surprised to be offered a ride to work free of charge (I had planned to walk). Got a full detail on what needed to be done a few hours later. Turns out my brakes needed a complete overhaul. Paul recommended I only do the rear brakes for now to get the price down, which I did. The price was very fair for what needed to be done however. Plenty of mechanics out there try to' scare' you into getting the most done (for the most money), but Exclusive Auto actually worked with me to prioritize what had to be done now, and what could wait. Once the brakes were done, they came an picked me up at my work (for free) - Outstanding service. I have no idea what could have triggered G.H.'s little outrage, but I've been taking my cars here for years and will continue to do so. I've also referred plenty of friends to this place, and will continue to do so. This is a good, honest and solid local business. read more

Nice knowledgeable efficient gentlemen! Fair prices! I finally found my mechanics!

Hands down the best most honest nice mechanics I have ever come across. I recommend them to everyone. Paul and Dana are my favs.

Great service. Took me right away and got me out by my requested time. Also gave me advice on my tires. Very nice people too.

So I have a volvo and these guys are American and Japanese shop. My passenger headlight was out and I looked online and it looked like a b***h to do yourself. I looked this place up and came in. I got a good vibe and it was fast and good work(@ at great price) Friendly and funny as well. Thanks ART,! read more

I have been driving with some flashing lights on my dash for a month or so and taken it to two other places. On an off chance I stopped by last night and showed them them the dash lights. They took about 5 minutes and had it figured out! I came in first thing this morning and they were fabulous! Gave me a ride to work, called me to confirm that their suspicion from yesterday was correct, told told me exactly what they needed to do and how much. The best service, no messing me around even though I'm a woman and the friendliest most professional men! I am so glad that I found this place!. read more

These guys are marking up the vehicle parts they order for you form the manufacturer and reselling to their customers at a 200% price increase. Beware of this practice that they use. I would steer away from this repair shop as they are just trying to rip you off. read more

Obviously the recent reviews were written by friends, not real customers. Paul ended up calling my boyfriend the day after the rip-off and he said he would work something out, most likely because when I walked out I threatened to complain to the Better Business Bureau and told him that I was going to write a nasty ("truthful") review on Yelp. So I went back two days later and negotiated a $100 deduction. Honestly, I should have only had to pay around $300 maximum for the work. I still paid $100 more than I should have for installing a REMANUFACTURED ALTERNATOR. And anyone who is getting ripped off, and knows it, is going to raise their voice and demand an explanation. Moreover, when they refused to show me the invoice for the alternator they installed, the rip-off was confirmed. Lastly, please read my other reviews. I've given some great reviews when deserved, and I have been very fair. read more

I was referred by a family member to use Exclusive Auto three years ago and glad I have. Just don't tell too many people, so I can continue to get a appointment. I take 4 cars there currently, including a newer Lexus. If your car is still covered by Factory Warranty, they can do all the service that's not covered and will refer you to get your warranty coverage from the dealer. They are honest and reliable, even telling you, you don't need to have that done, even it is on your list. They will call you if something is found and not perform the work, till you give them the okay. If you're thinking of using Exclusive Auto for the first time, don't hesitate! Paul, Dana, Joe, Rick and everyone else there are great, respectable and honest people. At least give them a try. You won't be disappointed. They also have shuttle service in and around the surrounding area. Bob S. West Hills read more

I got an oil change here. Friendly staff and average prices. $35 for an oil change.

These guys are the real deal. Excellent "Old School" Mechanics. Honest, and will answer any question. Nothing up their sleeves, but knowledge! Steven read more

I drive a 2001 Subaru with 166k miles and it needs a mechanic who can keep it going. Exclusive auto has done a fantastic job of keeping my car in good shape and explains all repairs/maintenance in a way that I can understand it. Very trustworthy and reliable. My car is still running and I know she'll make it to 200k with their help. read more

I was very impressed at the personal service I received. I love the shuttle service and they were very detailed about repairing my car. I will definately go back for needed service. read more

If you're in the West Valley and own a car, there is absolutely no reason why you should go anywhere else but Exclusive Auto. Dana, Paul, and the gang, have provided consistent and excellent service for both of my cars. I have found their prices to be very fair, the work turn around to be short, and they even provide a shuttle if you need to drop your car off! Time and time again these guys have really pulled through for me and my family. It's tough to know who to trust with your car, but I'm very happy that I've chosen Exclusive Auto! TL;DNR - affordable, fast, great work read more

After a mediocre experience with another local mechanic. EA gave a good performance. Paul was on top everything. Gave me a quick and competitive estimate on my 2007 MBZ 230C. There was quite a bit of issues that my car had. Now it runs like a Champ. Thanks EA and Paul for the good work and service. read more

This is a terrific garage. Art was super helpful and extremely patient in working to diagnose and fix the problem with our Volvo. We had a very mysterious issue that required him to explore several options as well as driving the car around to simulate "real world" conditions. We were very happy in the end with the service, price and personal attention Art gave to us and to our car. Highly recommended! read more

Disappointed to say the least. Paid a few hundred to fix my ac, only it's not fixed. Now they want another $100 to diagnose it again, when it's the same problem I already paid to have diagnosed and fixed. Really wanted to like them. There's a couple of really nice employees there. Too bad. read more

So far so good. They've worked on 2 of our 3 vehicles and the 3rd one is there now with an electrical problem draining battery. Good parking. Straightforward service. Rides home of needed although it's a good walk too. read more