Amazing flowers every time. Amazing service every time, absolutely no complaints about Steuberread more

My mother-in-law departed in late November, 2024. I wanted a floral arrangement from a reputable…read moreplace and per my Yelp fam this place was recommended. Good choice. My partner & I met a lady by the name of Laura who was friendly, inviting, professional. She went over the options. Though I was indecisive she took her time. Her and my partner had a moment upon reminiscing about their lost ones. It showed how understanding she is. Great job Steiner on the arrangement. Great compassionate service.

Can't say enough positive things about Olivia's!!! Bought a planter and the lady working was…read morepatient and helped a novice gardener like me pick out plants based on color and sun/shade location. This place is a gem. Great selection, fairy garden section, planters and nice staff. I even bought some home made candy at a pop up stand there while shopping!

Bought 8 different types of healthy heirloom tomato plants, great prices, super helpful…read moredescriptions of the expected fruit. The plants look awesome, and I'm looking forward to finding out how they do. The variety of vegetables, flowers, plants in their greenhouse is incredible. The nursery clearly takes great care of their plants, a welcome departure from the big box stores. Love the neighborhood spots!! Olivia's will be my go-to gardening source from here on out. :)

I needed flowers for a memorial service in Oak Lawn. I called Windy City Flower Girls because I…read morewanted to use a local flower shop to make an arrangement for the memory table. I don't remember the young lady's name whom I spoke to, but she was very kind and helpful. She listened to my needs and helped me decide on an arrangement over the phone. I didn't see any pictures or anything beforehand, but from our short conversation I felt very comfortable leaving it in her hands to make something beautiful. When I arrived to the event and saw the arrangement I was very pleased. The flowers were very beautiful and looked fresh. I 10/10 recommend using Windy City Flower Girls for any occasion! They really came through. Thank you!

Last night I sent an email message through their website and got a call this morning…read more I explained what I was looking for and these talented folks got an AWESOME arrangement (variety of plants, with GREAT blooms !) out this afternoon ! Great Job Windy City Flower Girls !!! Awesome Arrangement !! Thanks ! Joe

If you plan on getting your flowers delivered on the day promised I STRONGLY suggest you look…read moreelsewhere! These people will not get your order delivered on time even though it is paid for....how disappointing Read the other reviews...YOUVE BEEN WARNED!!!

I've never seen an uglier arrangement. These people clearly don't take pride in their work. 2…read moreflowers were broken, 1 flower is browning, and the arrangement is very asymmetrical. Entire sections are without flowers. The arrangement looks nothing like the picture. I'm shocked at the negligence. Take some pride in your work! And to top things off, they said it was delivered on Valentine's Day. I asked my doorman and management and it wasn't. Wasted my time only to realize they lied. They delivered it the next day. Bad service. Bad flowers.

Flowers were beautiful and were delivered promptly. I…read morecalled the shop to order. The representative was very helpful, ordering was very easy.

For Palm Sunday, I ordered two bunches of palms from Lucy's Flowers due to their great price and…read morestorage offer. I forgot about the order until 3:45 PM on Saturday, just before the shop closed at 4:00 PM. When I called, Alexandra kindly waited for me past closing time and had the palms ready for pickup. This is what I call exceptional customer service.

I had to work on Mother's Day and last minute wanted to send flowers to my mom as I realized I…read morewon't be able to see her for several days. I called Lupita's and was easily able to place an order over the phone and pay securely via link to their payment portal. It was piece of cake transaction. Several hours later my mom called very happy because she an absolutely gorgeous bouquet was just delivered to her house. I will be using Lupita's for all of my flower purchases.

The most embarrassing Valentine's Day ever. They deliver the WRONG flowers to my job. I assumed…read morethey were for me. The delivery guy came back to take the flowers back and delivered to correct ones. No apology, just embarrassed. The sender said it should have been a card inside, but nothing. It appears as though they swapped the deliveries.

I would expect a flower delivery service to at least drop off the flowers at the right place. I…read morespecifically gave the address and specific department and even called the day before to verify all the information I gave. They still couldn't get it right. Hours went by without the flowers being found. I had to call several departments speaking to different people just to locate the flowers myself and then beg a facility receptionist to help. They ended up calling maintenance to drive a cart to take it to the right department which was an entire block away. This flower shop also needs to keep Joann away from new clients. At first, she comes across friendly but that wears off very quickly. She gets extremely rude, sarcastic and impatient. When I called the day before my delivery to confirm the details, she picked up very annoyed and ran me off the phone saying "I have it all down correct now stop calling!" Aside from the terrible customer service, I wouldn't have felt the need to write a negative review if they had just dropped off the flowers where I asked and tried to confirm several times. Nice flowers - terrible experience.

I loved the customer service aspect of this shop. Everyone was very friendly and polite but the…read moreflowers that I received I don't think are worth $80.00. They are beautiful but for that price I expected more. I been to many flower shops and this one is definitely the least I received for my money. I usually spend around $50 on flowers but this year I decided to do little bit more since my mom is having health issues and these are meant for her birthday. They are beautiful but disappointing for the price!

Never order with this company! Flowers were delivered LATE and to the WRONG house. We thought it…read morewas abnormal that the flowers hadn't arrived by 3pm, we called the company and they said they "hadn't checked the online orders for the day." Flowers still weren't received by 6pm. We called and they gave us the address they delivered them to, which was incorrect from the invoice address we gave them. There response was to go get the flowers from the house they delivered them to and they would issue a refund. When we retrieved the flowers they were flowers 100% not worth the price we paid. We looked online and the bouquet we ordered was not the one we received. I have attached pictures of the bouquet we ordered from the website and the one we received. Clearly they just threw something together to get it out the door since they had not checked the online orders for that day.

Omg wish these online flower delivery companies let the customers choose their own shop to order…read morefrom. This place only has a 2-star rating. No wonder!! I placed an online order about a week ago through Proflowers.com. This was meant to be a Mother's Day gift from my kids to their Grandma. I requested delivery to be either Saturday or Sunday, either one would have been fine. Didn't want to be picky since I know holidays tend to be busy. Saturday came & went...Nothing. On Sunday, I received an email confirmation at 1:14pm saying that my flowers have been delivered to its recipient. My kiddies were so happy! We waited 30 min...1 hour...still no phone call from my mom. I finally gave her a ring, and casually hinted her to open the front door and look around..Still nothing! Not only is the surprise now ruined, these flowers are nowhere to be found! I couldn't believe it. Did they deliver to the wrong house? I called customer service right away. After being on hold forever, I finally reached a live agent who told me that the flower shop must have sent the confirmation accidentally, that deliveries can take up til 8pm on holidays. What?! OK. Mother's Day will practically be over by the time this delivery is made. I was livid. What makes matters worse, this arrangement did not arrive to my mom's house until 5:30pm...and it was HORRIBLE! I paid over $105 for these flowers, which were supposed to consist mostly of red roses, lilies, and iris flowers. What they sent did not look even remotely similar to what I ordered (Refer to photos). Seems like they just threw together anything they had left at the last minute. My mom counted the roses in her assortment..they only gave her 3 white ones. REALLY?! Most of the flowers they included were cheaper ones...and all yellow, which happens to be my mom's least favorite color. Of course I had to call the Proflowers.com customer service again to let them know the kind of work this flower shop does. I even offered to send photos. Funny thing is, the agent didn't sound surprised at all, which tells me that this kind of thing must happen all the time. I am thankful Proflowers.com did not make a fuss about refunding my $$, but when it comes down to it, the blame falls totally on this flower shop. Why accept an online order that you obviously didn't have the right flowers to fulfill? Oh I get it, probably figured since it was a holiday, thought you could get away with putting anything together, collect the $$, and be done with it. Bad business buyer beware!! I would totally leave zero stars if that were an option. Guess the one star goes to Proflowers.com for making things right...but I will probably not use them again either, since they are contracted with florists like this.