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6 years ago

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Ask the Community - Exchange Bank

The new web based banking site is very frustrating. I have struggled with it and now want to have suggestions for a better local online experience. Any suggestions?

Hi Sara, We are sorry to hear about your experience with our online banking platform. Please visit… Read more

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Bank of Marin

Bank of Marin

(6 reviews)

A bank review. Yes, a bank review…read more Right from the get-go, you know Bank of Marin is just a little different from the rest. Walking up to the deceivingly plain in fascia of the 4th Street branch you find the door, grab the handle and... BANG!*%^#&CLANG... what ? Why is the bank closed? They aren't, you just have to be buzzed in... COOL ! Make sure you take your hat off, leave your unibomber shades in the car and you might reconsider that full length trench coat you're wearing on a hot sunny day....freak. Posted outside the door is a sign relaying this message and you must abide by it to get in. The dude abides. Once you are in though, things just keep getting better. You see, for some reason there is never a line there. The branch manager is always available and at her desk if you need to speak with her. In fact if all of the tellers are busy, she has no problem processing your financial transactions herself. At Bank of Marin, customer service really is their specialty. And it's not like the other banks. There is no script the tellers follow. There is no closing statement with the mandated corporate speech and smile. The tellers get to know you and you get to know them too. There exists a very human element to this branch. Sometimes yourself or the teller is having a lousy day. It happens, and its OK. The last thing I want if I'm having a down day is to listen to some teller run though the cheery greeting, bogus small talk and chipper closing you'll get at what I call the "McDonalds of Banks" I'm not one to toot my own horn very much, unless I'm in LA traffic... but I'm actually sort of well qualified to judge a bank from a number of aspects. Since 2005 my job has sent me around to almost all of the banks of a regular basis. I frequently make deposits at the following banks in Petaluma: Wells Fargo Bank of the West 1st Community Bank Chase Bank of America WestAmerica Exchange Bank US Bank Redwood Credit Union That doesn't cover all of the banks in Petaluma, but it is a nice survey of of the large institutions, regional banks, local banks a credit union thrown in for fun. There are some really good banks on the list and some that I don't care for too much, but this review is about Bank of Marin and all I can say is that they are one of the best for sure. Aside from the great customer service, you'll also find an honest bank. Open, up-front fee schedule. They're not trying to sell you loans or credit cards constantly. They'll call you if your account dips negative BEFORE they hit you with a NSF charge to see if you can get it back into the black.

Find a good bank is going to be the HARDEST things to do in my life. My family has been going to…read morebank of marin since they opened, but when I turned 18 I opened my own accounts with Bank of America, but QUICKLY realized how dumb i was and how much i wanted to be back with Bank of Marin! The best thing is they are all so KIND and personable. They remember you and ask how your family is doing. The tellers are your friends and people who are there to HELP you. They are all quick with no lines, always eager to help, and just always helpful. Sure, there aren't Bank of Marin's in other states (for traveling) abut you can always call them if you need help or have an issue. Hands down best bank in the world.

Chase Bank - Chase Customer Service can help with your account and servicing needs. chase.com/digital/resources/customer-service

Chase Bank

(22 reviews)

I have been banking at Chase since they came to California. I've always been pleased with their…read moreservices and customer care until now. Today I am furious with them. Last Friday I used an ATM and as I was about to take my money out, the ATM swallowed my cash. I went to the teller, expecting them to give me my $100. Instead, after 30 minutes I had to make another withdrawal and was told my original withdrawal would be credited back in 12 hours. It wasn't. I called the claims dept. they said it would take 2 days. Didn't happen. 5 phone calls later, 5 days they say it was a system failure and people are being refunded manually, one by one and it will take 3-5 days. I can wait but am mad at the lies and indifference of Chase. What happens to the people who depend on that money to live on and can't wait! A week from the last call. I was patient, but no more. Calling again today.

Ever wonder why the Chase branch in Petaluma is so poorly rated? If my experience is…read morerepresentative, they need to find managers who don't have to call the Home Office to get a bathroom pass. I realize that smaller-town branches like the Petaluma one are often staffed by entry-level employees who are closely monitored and kept on short leashes. Even by that standard, the Petaluma branch is a hot, steaming bowl of customer indifference. The tellers are pleasant but essentially useless when faced with any transaction out of the ordinary. That's when you get handed off to the supervisor or branch manager, who still appear to have their training wheels on -- meaning any out-of-the-ordinary transaction must be kicked upstairs to senior decision-makers, i.e., real bankers. They do, at least, treat all customers equally poorly. If you want to work with a BIG faceless bank and be treated like a small-town, small-time, run-of-the-mill customer, Chase's Petaluma branch is the bank for you. The sign says "CHASE" but the branch screams "Mayberry Security Bank."

Exchange Bank - banks - Updated May 2026

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