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    Exceptional Audio/Video

    4.0 (3 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Exceptional Audio/Video

    Home theater calibration

    Home theater installation

    Security monitoring services

    3 More Services

    Security system installation

    Security system repair

    TV mounting

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    The Boulder Home Theater Company

    The Boulder Home Theater Company

    (18 reviews)

    I tried to work with Boulder Home Theater company to have a TV installed above our fireplace. They…read morerequested I find out more info about the materials of the wall so I reached out to our builder. While I waited to hear back due to the person I needed the info being off, Boulder Home Theater reached out and said "Upon further consideration and review from the owner we are not comfortable putting a recessed box in that location. It's too much of a liability for us the scope of this project mainly for any tile damage and not knowing what's behind--and possible heat-leak up from the fireplace. If this was a normal standard drywall wall setup not above the fireplace, we would have no issues quoting that." This even before I was able to let them know what the materials and wall type were and it's an electric fireplace with the ability to have the heat turned off which I let them know prior to this response. If they can't even wait for my response on the materials or work with me on the install but just say you aren't worth the hassle, well that isn't a company I would want to work with when it comes to installing TV's. They were also priced higher before this then the numerous other companies I received quotes for. I had several jobs I was planning over the coming months but will take my business elsewhere.

    My husband purchased a Sony projector from Tom and he only used it a handful of times. He passed…read moreaway unexpectedly in July- only 6 months later. As his grieving widow of 36 years I have been trying to reach Tom to see if he might take it back or if someone wants to purchase a gently used one. He doesn't even have the courtesy to return my multiple calls or emails to see if something can be worked out or explain what their policy is. This type of treatment and lack of customer service is shameful.

    Terracom Systems

    Terracom Systems

    (2 reviews)

    Warning!!!! Do not go through Terracom systems. The worst customer service ever. Cory Wills,…read moreOperations Manager is terrible. They say they will return your calls but they don't. I called over a two month period of time to get the master code, in which they never provided me with when it was set up. They kept saying we could do it over the phone but couldn't get anyone to call me. They said they would send a tech out and never did and then again, no return calls. Finally, after 2 months, they said they were sending someone out. I asked if there would be a charge and they said no. A tech came out because they couldn't give me the code over the phone. The tech called another employee, got it immediately. I then fixed the system myself and was charged $190.00. $190.00 for a code they couldn't give me over the phone. The tech was at my house for 20 minutes but Cory Wills said he was there for 1 1/2 hours - a HUGE lie. When I spoke with Cory Wills, he felt that was a fair charge - $190.00. They could have provided this to me on the phone or when they installed the service. Don't go with this company for anything!!!!! They scam people and the customer service is terrible. The employees that come out for install are nice but the staff behind the phones and at their desk have no customer service etiquette. Terrible business and really awful people. Scam artists!

    After receiving quote, they never returned my call to discuss. To bad, I really liked the sales…read moreperson Sean. Went with another A/V company.

    Exceptional Audio/Video - hometheatreinstallation - Updated May 2026

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