I booked them for my son's prom and driver Mike arrived few minutes before time so I can have extra time for pictures. The limo was beautiful kids were so excited. Mike was great. It made the night a total success. My hat off to the owner who treated was like family. Thank you Thank you/ . read more

I booked my boyfriend's birthday trip to Brooklyn Brewery from NJ through Safe Rides and Excellent Limo was the company they hired. It was a MISERABLE experience and would give zero stars if I could. I'm an easy going person so feeling the need to write this proves how awful a company they really are. First- the driver, Sim, did not know how to get the AC unit working in the back of the Escalade. He arrived 10 minutes early and should have figured this out before our 11am departure. We were all outside ready to go at 11am and we did not leave until 11:25am. He had the correct address of "Brooklyn Brewery- North 11th Avenue, Brooklyn" from the reservation, but put the wrong address into the GPS. After crossing a bridge much south of where I knew we should be going, I pointed out to him that we were 45 minutes in the wrong direction. He proceeded to yell at me and tell me I didn't know what I was talking about. I then called their dispatch and requested that they call him to discuss and get us on the correct route. While on the phone with his boss, he threatened to leave us on the side of the road because he "has 25 years in this industry and she doesn't know what she's talking about". I wonder if this was just because a woman was trying to help, or if he was just that stubborn. Instead of speaking calmly to me and trying to rectify the situation, he closed the partition between the cab and the back of the car, ignoring my attempts to give him correct directions. After 10 more minutes of driving on the wrong highway, he pulled to the side of the road and then asked me for the address again. It took him another 5-10 minutes to understand the correct address and that we were closer to JFK than Williamsburg. Later on, he drove the wrong way down a one-way street, where a police officer flagged him down, because he made a wrong turn and could not fit the limo around a curved turn to go back. When we finally arrived to the Brewery, 2.5 hours later, I informed him that I had spoken to both Safe Rides and boss and that I expected a partial refund for his mistake. He proceeded to again yell at me and threaten to leave us there, saying it was not my job to get the bosses involved. I told him I'd have his job if he left us and that all he needed to do was apologize. Which of course he didn't. Sim was beyond unprofessional and also inappropriately tried to kiss my forehead upon our arrival back to NJ- maybe as a sign of apology? But way out of line. NEVER using them again. And still waiting for an apology from the owner and a refund. Bullshit company. read more

Driver shows up 1HR late with no apology. There is so much more to this story, but it's not even worth it. I wouldn't EVER use this company again bottom line. Bad for business. read more

Driver "Sim" was rude, incompetent, and made us 2.5 hours late. -He could not figure out the air conditioning in the stretch escalade which made us 25 minutes late. -When told he was going the wrong way to destination he threatened to leave us on the side of the highway. Come to find he put the address in wrong after he put up the divider to not hear us and then pulled over to than ask for address again. -Went down a one way the wrong way which he was approached by a police officer for. -Told my friend (who planned and booked the day) he would not pick us up if she did not talk to him after we finally got to our destination 2.5 hours late. NEVER use this company ! read more

We used this service for our wedding. We ordered a 25 passenger van, and on pickup we got a luxury leather seat bus that could prolly hold 40. On return, a full on party bus. Music, lights etc. It made the party that much better! Seriously unbelievable considering what we paid. On time and also flexible on pickup. Perfect and professional. read more

Excellent limo picked up eight family members from JFK. We needed five car seats which I dropped off but they installed. They were very helpful and easy to work with. My family was very happy with the van and the driver who was very patient, respectful and kind to a group of tired children and parents who had just been flying for 12 hours! We will definitely use them again! read more

My husband and I have been using Excellent Limo for airport transport at least twice yearly. They have always been on time, curteous and and a breeze to work with when there were last minute changes. I highly recommend their service. read more

I used the car service for a curb side pick up at Newark Airport. When I called to make the appointment the person I spoke with was polite and friendly. They sent me an email with a confirmation as well to check and confirm all the information was correct. When we arrived at the airport the driver (Jim) called me to check in and tell me he was there and ready. We waited about 10 mins (good for NWK) for our bags. I called the driver to tell him what door we were at and he was there in no time. He put our bags in the trunk and opened the door. It was 6am so the conversation was very light as my wife and I were both very tired from the flight. The ride was great. The car was very clean and roomy. The route Jim took was perfect. He took some back roads which most people who do not know the area would get lost in. We were home in no time. The service, the price ( given to you with cost, taxes, and tip included), and time were all EXCELLENT. I also received a receipt in my email that day after our drop off. I will be using Jim and their services again in the future. read more

My name is Tom English, and I just attended my first office Christmas Party. I wanted to have fun (not to much fun), and not worry about how I was getting home. I reached out to John and recieved a straightforward and accurate quote. My ride arrived early and politely waited for me. The car was new, clean and the service was fantastic. I would highly reccomend these guys to anyone!!!! read more

Never hire this company for any event that is of any importance to you. We booked a shuttle bus for our wedding day to escort the bridal party to various venues we would be visiting that day (church, pictures, reception, etc.) After establish an itinerary with the salesperson and receiving it in writing, I felt very comfortable that things would could smoothly. This was not the case at all. On the wedding day, the shuttle was supposed to pick up the bride at a particular time at our house, but the driver was 25 minutes late to the pick up point. Next, instead of taking the bride and bridesmaids to the church, the driver started taking them to the venue where we were going to take pictures after the ceremony. The bride had to correct the driver as to where they were supposed to go and even gave him directions. Even after being given directions he went in the wrong direction (took 287 south instead of 287 north). Finally they arrived at the church 10 minutes after the ceremony was supposed to begin, giving my wife and the bridesmaids no time to settle in or get ready. After the ceremony we were on our to go to Morristown and the driver again had no idea where he was going. He had the GPS in his lap! He was looking down half the time and almost hit another car. We tried to give him directions but did not seem to understand any English. To make a long story short, the day continued like this. He did not know how to get anywhere. We had to keep him from getting lost everywhere we went. He even almost left without one of the bridal party members after taking pictures. This was overall a horrible experience. The most unprofessional service I have ever encountered. They are not even that cheap. Spend a hundred extra dollars and save yourself the headaches. read more

Do NOT use this service! Not only are the rude and unreliable but they quoted a price and then changed it after the fact. When I tried to discuss this with them, they started yelling and hung up the phone. They then cancelled the reservation and disconnected their phone for the remainder of the day. Anyone else is better than them read more

We hired a van from Excellent Limo to pick up some of our wedding guests in NYC and bring them to our wedding in West Orange NJ at the HighLawn Pavilion. Excellent limo assured me that they were a local company and that they were very familiar with our wedding venue. What they neglected to tell us was they subcontract their work out. The driver picked the guests up in NYC in plenty of time for the ceremony -- the only problem was he didn't know where the venue was and could hardly speak English. As a result, the wedding ceremony had to be held up while everyone sat around in the hot sun waiting for the van to arrive. It was very upsetting and extremely unprofessional. Had we known the driver did not know where he was going, we could have hired anyone -- and maybe at a better rate. We went local and paid more because of it, but wanted the day to go as smooth as possible. We thought wrong... Who ever heard of a limo company hiring someone and not making sure they know where they are going? We could never recommend this company to anyone. When I called the company to find out where our guests were, the person who answered the phone was very flip and said that he lived in the town of West Orange for a long time and still didn't know where the Highlawn Pavilion was. So much for customer service! It was a terrible way to start off the day -- I was the groom and instead of enjoying the moment, I was on the phone trying to navigate this driver who barely spoke English! I might have well have just driven them there myself!! It was unnecessary and stressful beyond belief and the company did not seem to care that our ceremony was delayed or the angst they caused for both me and my guests. read more