I have been working with them for approximately 5 months to fix storm damage that happened mid-March 2025. 5 months and our house is only half done. 5. Each time a crew has been out - a different crew each time - there has been something done in correctly or damage done to our property. When the roof was done, the crew pulled their trailer and left a long rut in our yard from where they pulled away. The subcontractors installed 2 whirly birds directly across from each other on the lowest point of the roof. They also added 2 additional roof vents that I did not ok and wasn't even asked if we wanted them. I had to call. When our siding was done, the crew broke one of our outdoor LED lightbulbs and crushed a bush on the side of our house. They never said a word about either and I caught it after they left. I just received word that the next phase should be next week but they gave my number to the gutter guy. E.E. should be the ones handling all aspects of the repair and coordinating things. Not passing it off to the homeowner.
Once the insurance adjuster approved the claim, they have not reached out to me to keep me informed of anything. I have to reach out to E.E. for any updates and ask about progress. They have not reached out to me with updates on anything. I expected them to do the work and not subcontract it out. Perhaps that is on me or I should've known. But I did not expect them to be general contractors that use sub-par crews.
My first sign this wouldn't go well was being required to sign a binding contract if I wanted the bid (that was my understanding anyway), that if my insurance claim was approved that I must use them for repair.
Non-existent communication. Bad crews. Dragging out a process and being strung along for 5 months in a half-completed job because they know they'll get the money anyway. This whole process has been a joke. The company is unprofessional. Use someone else and save the headache. I will not use them again and will recommend others to stay away. read more
