Don't expect your items to stay dry!!!!
Excel Storage have 3 requirements in their duty as a storage facility (storing your items, keeping them safe and keeping them dry). It is the DRY aspect they have clearly and monumentally failed at!!! They have an old mill with a wooden roof. Clearly they have zero maintenance regimes as they have ruined over £3000 worth of my items after I have stored them with Excel Storage Huddersfield and came to move my items to find they were sodden with water and mouldy. Not only this, but I after I discovered this and immediately informed them, I was then chased for immediate payment of the lock up and have had to pay for the storage of my ruined items throughout the insurance investigation and ever since. Not only this, I haven't received so much as an apology from them, the lack of empathy is astounding. I was then told by Scott, the so called Manager, that they hadn't ruined my items, but Mother Nature had ruined them. Wake up call Scott - you have ONE job, which is to keep peoples items DRY. It is the complete lack of maintenance or apparent care which ruined my items. The insurance claim has not paid the full amount I paid for my items, so not only am I down on that money, I have been charged for storing items they have ruined!!!! So far I have lost £1750 by storing my items with Excel Storage. I CANNOT express how disgraced and appalled I am with how this Company and Management team have dealt with this situation.
STAY WELL AWAY! read more