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    Excel Property Management

    1.2 (10 reviews)

    Services - Excel Property Management

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    vacasa - Disgusting furniture that smelled of mold

    vacasa

    (119 reviews)

    The fridge finally was repaired the following Monday, 8 days after we checked in. We has to throw…read moreaway 90% of the food. Vacasa said they will refund us $20 per day for not having a fridge. It cost us 5x that amount to eat out every day, which we did not account for. Their communication was horrible They said the supervisor for the area was going to call me to discuss the issue. They never called. I called everyday to check on the status of the repair of the fridge. Every day I asked that the supervisor call me. Still waiting for a call !!! Side note, the AC in the unit we are in will not go below 72. We set it at 68 and a few minutes later it changes back to 72. I think the owners control it remotely. Not cool !!!! We rented in Bayville Shores DE. DO NOT USE VACASA. If you use VRBO, check the lister and make sure it is not VACASA. Recommend Long & Foster. Friends of our use them for the same area and they have never had an issue.

    Do NOT sign a contract with Vacasa to have them manage your rental property!!! I had a horrible…read moreexperience with this company! All they ever did was lie to me over and over again! My darling lake house was NEVER taken care of!! The renters they let use it destroyed everything and every nice thing in the home was stolen! I believe the local property manager is the thief, but the company failed to even Che k on his criminal activities! It was a lose/lose situation for me!!! No one from Vacassa is ever available to speak to me about my stolen furniture, lawn care equipment, tools, linens, lamps, electric bike that was supposed to be n a locked owners closet... My house is in Lake Hamilton in Hot Springs, AR.

    Sandcastle Realty

    Sandcastle Realty

    (32 reviews)

    Absolutely terrible experience -- DO NOT rent from Sandcastle Realty…read more After years of wonderful vacations in Bethany Beach, our family's trust in this company has been completely shattered. We've rented from Sandcastle for many years, always taking pride in leaving every home spotless and following every checkout instruction. Yet in recent years, we've faced repeated problems getting our security deposits back -- endless delays, vague accusations, and outright lies about the condition of the properties. This past summer was the final straw. After a storm from Hurricane Erin, we reached out several times to have the pool cleaned. We were ignored for most of the week, leaving the pool filthy and unusable for our kids. Still, we cleaned the house thoroughly before leaving -- wiped surfaces, swept floors, scrubbed bathrooms, and made sure everything was in better shape than when we arrived. We even took photos and video as proof. Months later, we were told we wouldn't be getting our security deposit back because the house was supposedly left a "mess." That claim is completely false -- and honestly insulting. Our family includes members with health conditions that made us extra careful about cleanliness. The whole experience has felt dishonest and exploitative. After decades of happy memories in Bethany Beach, it's heartbreaking that Sandcastle Realty has made it stressful to come here. Based on how they've handled our last few rentals, it feels like the owner, Doug, is running a scam -- taking people's deposits under false pretenses and violating Delaware law. To anyone thinking of renting from this company: beware. The home might look lovely online, but the peace of mind and trust that make a vacation special are long gone. What a sad way to end so many years of family tradition.

    We have rented from Sandcastle Realty for many years and unfortunately experienced unethical…read morebusiness practices our last couple rentals. Despite taking pride in how we leave the properties in accordance with the check-out instructions and leaving it in immaculate condition we have experienced difficulty getting our security deposit back the last few years. Too many delays and lies on why the security deposit was not refunded has resulted in our conclusion that the owner Doug is running a scam operation taking tenants security deposit based on false allegations and in violation of Delaware law. To those reading this review and considering renting a house from this business ... BEWARE! The security deposit you pay is most likely to become a donation to Doug unless you want to retain an attorney and file suit to get it back.

    Excel Property Management - propertymgmt - Updated May 2026

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