Service - horrible, lack of experience, cooperation, Didn't respond to concerns both emails or…read morephone calls Quality of work- Can't evaluated because they didn't do much at all

Had to make 3 calls just to get someone to answer a simple question. No answer from the point of…read morecontact. Redirected to a second person who never returned my call. Finally the receptionist stepped in to help, not good at all!

Poor service and Vickie is always in a rush, if the price range is not right you're not worth her…read moretime

From the owner: Buying or selling real estate can be confusing, but I can make it easier for you. Whether you're…read morelooking to buy or sell a piece of real estate, I have the experience and the skills needed to help you along the way. Give me a call today and we can get started.

Saw a home we were interested in online and went by and had a big sign outside by this realtor…read more Left messages via voicemail, email, facebook, etc every few days for a week or two and never got a response. Not a good way to treat people. It's still got the sign in the yard.

From the owner: As a seasoned team of realtors; we are different due to the fact that not only are knowlegeable…read moreabout our market but we offer additional expertice. We know staging, marketing, our area's uniqueness & we Promise you that your experience with us will be about YOU & you will KNOW we CARE!

Left a review for a home in Rodanthe, NC and when I checke on it, Vacasa only posted the positive…read morecomments. Seemed very misleading. Rented a beach house right on the ocean, which was great, but there were a lot of issues with the home. The pool was constantly full of sand and it was very dirty when we arrived. The pool serviceman didn't clean it until the next day, so we lost a day using it. Also, the pool serviceman told us he would be back to clean it again midweek, and on Wednesday, he hadn't showed, and we had to call Vacasa for service to clean it and it took until midday Thursday for it to be cleaned again. Big problem of ants in the house. We arrived and found ants on the kitchen counter. Throughout our stay, we repeatedly found ants in the kitchen (including cabinets and the microwave), and in bedrooms and bathrooms, floors, etc. throughout the house. They were everywhere in the house. We had to buy ant spray and additional ant traps in order to keep deal with them. The beach area right behind the house is very small (assume due to erosion), and while we were there, a lot of debris (wood beams, metal wires, concrete blocks) washed up right on the beach in front of the house. The amount of wood and wires laying on the beach made it a safety hazard and practically impossible to use the beach. People from the town came to check it out, bt now one removed it. Additionally, the beach sand was very dirty (black) for some reason. We basically could not use the beach by our house during our stay. Finally, the house was not cleaned well before we arrived. We found dirt/track under furniture. Don't think I will use Vacasa again.

We stayed at Mallard Lakes (158 Cardinal Ln) managed by VueStay and had one of the worst vacation…read morerental experiences we've had. We couldn't get into the property for almost two hours because the electronic lock failed. During that time, over $40 of frozen food spoiled while we waited outside. Guest Services repeatedly said they were "opening tickets" but could not actually contact the local representative or provide meaningful assistance. Once inside, the condo smelled strongly of cigarette smoke, the enclosed porch smelled heavily of marijuana, the dishwasher was full of dirty dishes that had clearly been sitting for days, and dirty bed linens were left in an upstairs closet. We ended up buying cleaning supplies, dishwasher cleaner, bleach, and odor-removal products ourselves just to make the condo livable. We spent approximately six hours of our vacation dealing with problems that should have been addressed before check-in. The local contact returned only one missed call, left the same Guest Services number we had already been calling, and never followed up despite repeated calls and texts. The biggest disappointment wasn't just the property's condition--it was the complete lack of ownership from VueStay. Every representative could only "open another ticket," but no one was empowered to solve the problem. We have contacted the property owner directly to make them aware of how their home was presented to guests. Based on this experience, I cannot recommend renting a property managed by VueStay.

They may have been good once upon a time, but we found their real estate services are not on par…read morewith other companies in the area. Maybe they got too complacent? We recommend going elsewhere.

I can't say enough positive things about working with Crowley Real Estate Associates. From my first…read morecontact with their agent Greg, as I was looking for a summer vacation rental for my family, to how smoothly everything went throughout the rental process, they were highly customer service oriented, well organized, exceptionally accessible, and helpful with each question and request. The price for the rental was fair and the property was well appointed and well maintained. 220 Ocean View Parkway was perfect for our family beach week. I would highly recommend Crowley when looking for a vacation rental in Bethany Beach. Well Done Team Crowley!

Absolutely terrible experience -- DO NOT rent from Sandcastle Realty…read more After years of wonderful vacations in Bethany Beach, our family's trust in this company has been completely shattered. We've rented from Sandcastle for many years, always taking pride in leaving every home spotless and following every checkout instruction. Yet in recent years, we've faced repeated problems getting our security deposits back -- endless delays, vague accusations, and outright lies about the condition of the properties. This past summer was the final straw. After a storm from Hurricane Erin, we reached out several times to have the pool cleaned. We were ignored for most of the week, leaving the pool filthy and unusable for our kids. Still, we cleaned the house thoroughly before leaving -- wiped surfaces, swept floors, scrubbed bathrooms, and made sure everything was in better shape than when we arrived. We even took photos and video as proof. Months later, we were told we wouldn't be getting our security deposit back because the house was supposedly left a "mess." That claim is completely false -- and honestly insulting. Our family includes members with health conditions that made us extra careful about cleanliness. The whole experience has felt dishonest and exploitative. After decades of happy memories in Bethany Beach, it's heartbreaking that Sandcastle Realty has made it stressful to come here. Based on how they've handled our last few rentals, it feels like the owner, Doug, is running a scam -- taking people's deposits under false pretenses and violating Delaware law. To anyone thinking of renting from this company: beware. The home might look lovely online, but the peace of mind and trust that make a vacation special are long gone. What a sad way to end so many years of family tradition.

We have rented from Sandcastle Realty for many years and unfortunately experienced unethical…read morebusiness practices our last couple rentals. Despite taking pride in how we leave the properties in accordance with the check-out instructions and leaving it in immaculate condition we have experienced difficulty getting our security deposit back the last few years. Too many delays and lies on why the security deposit was not refunded has resulted in our conclusion that the owner Doug is running a scam operation taking tenants security deposit based on false allegations and in violation of Delaware law. To those reading this review and considering renting a house from this business ... BEWARE! The security deposit you pay is most likely to become a donation to Doug unless you want to retain an attorney and file suit to get it back.