HORRIBLE SERVICE…read more Made a home insurance quote request online and specifically asked for this office to contact me/create the quote. No one returned my call...nearly a week later I called them directly and asked if they ever received my request/some request of it and after having to repeat myself, the guy just hung up on me! Clearly customer service does not exist here and explains why they aren't acting on their on-line leads.

Since my review on my recent experience with Bow Valley Insurance, I was contacted by Daryn H, NB…read moreManager. Daryn was genuinely concerned we had a good conversation and I felt better after we talked. I accepted Daryn's apology, he also send me a complementary Fuel Card that was a bonus. Thank you for acknowledging me and my review, If in the future I find myself in search of a new broker I will absolutely reconsider Bow Valley Insurance. Thanks for making it right CH

This guys are so professional and efficient, especially Tom, it is very impressive…read more Totally recommended!

From the owner: Protect your investments and get peace of mind by calling the insurance experts at Builder's…read moreInsurance Group Inc. Proudly serving Calgary and area, we are your reliable source for auto insurance, boat insurance, life insurance, commercial insurance and home insurance. For more information, call us or visit our office today. There's plenty of free parking available.

Ted Yan is great. He's helpful, friendly and can really help you get the right price for your…read moreinsurance needs.

From the owner: Great auto and home insurance rates. Save up to 35%. Call now for a free quote today!read more

Tal is an awesome broker, very professional and efficient. I needed help getting through Pembridge…read moreand Tal took care of it for me. Would recommend.

This place is the worst company. In the past 5 years I've…read morenoticed and experienced that You can never get ahold of anyone you leave a message and you may or may not get a call back, the 1 800 line they have set up is a joke that number has never returned my calls. You never know who your agent is as there seems to be a revolving door of employees. They don't seem to care about the people they insure they just want the policies. The last time I needed information on my policy I called the Insurance company directly, I didn't bother calling Lundgren & Young. It was good in the beginning but after some 25 years I've had enough bad service it's time to part ways.

This is the first time I've ever written a review on anything on a site like this, but my recent…read moreexperiences at dyck insurance have left me with my head shaking, and I want people to know how bad the service has become there. I have been a client of dyck insurance for about 10 years, the first 8 of which were great, but for the last 2 years I have been given horrible service, quite unlike anything I've ever experienced My auto insurance policy was cancelled last year because they sent my renewal forms to an address that I hadn't been at for 3 years. The new policy that was set up for me was triple the cost, and they put the insurance on a vehicle that hasn't been in my possession for over 2 years. The tone of both my individual broker, AND the manager was smug and combative. They were completely unwilling to right their wrongs, and defiant to accepting any wrong doing.

I went there for insurance, car and house some months ago. Told I must join, so did that. Spent…read morethree visits supplying information, got an appointment to sign insurance papers, went for the appointment, the agent had scheduled it for his day off. Complained, and was told the insurance manager would phone me, but it never happened. Was told when I went back, to buy insurance elsewhere. Went in to complain to the manager of that location and was told she wasn't there that day but she would call. Never happened. Went there today to but a license plate for a vehicle I had just purchased, and now there is no lineup like there used to be, but was told to register and sit in the waiting room where people had been waiting for better than 20 minutes just to talk to someone. In my opinion, this location has reached bottom and has started to dig.

Came here because they informed me of one thing I did not know which is that even though I have…read morealberta Health Care that in fact only covers in Alberta so even if you are travelling within Canada you should still get health care to cover you for wherever you are going in Canada. Therefore, when I went on my vacation to Prince Edward Island I went here to get my health coverage. Also with the AMA membership we got free travel information such as road maps.

Absolute trash of a company, typical poor customer service and they will attempt to backdoor you…read morefor more money anytime they get a chance. If you are the unfortunate person that decides to go with this company, make sure everything you do with them is in writing, and make sure you get email confirmations from them. Do not believe ANYTHING they tell you over the phone. I would have never left this review if my original agent hadn't left, she was amazing and actually understood taking care of customers. Now its merely a dissappointment that i continued paying this company a dime.

I have been with Allstate for years and years - first with tenant insurance, then moving to home…read moreowner's insurance. Unfortunately, this location has gone downhill in terms of staffing decisions, prompting me to switch companies. In particular, do NOT go through Susan. She is arrogant, rude and spends little to no time with her customers. My account was recently switched over to her, and she phoned my house 2 or 3 times trying to sell me car insurance on top of my existing plan, yet when I called her to ask some questions she could barely give me the time of day. I kept pressing her to commit to an answer (which she couldn't, given that she seemed unaware of their policies), and promised to call me back the following week. When I called head office 2 months later to get clarification (after Susan didn't call me back), they contacted her to clarify a note she had written on my account, and she was rude to THEM. The girl in head office was completely taken aback that she was so abrupt and angry with her over a simple question. In short - unacceptable customer service, rude and arrogant staff, plus their policies which used to be a good deal have become outdated, insufficient and over priced. Moving over to Meloche Monnex.