William was our driver. He is out of NW Indiana. Nine of us took his limo from Michigan City to…read morethe Amtrak station in Chicago. He arrived early both ways, and responded quickly to my text messages. Limo was clean, new, and comfortable. He didn't race along, just went with the flow of traffic, felt nice and secure on I-94 & the Dan Ryan. Coming back from the trip, our train was 4 hours late arriving. William kept in communication with us via text, and was right there when our train finally got in. Price was considerably less than the other two limo companies that I got quotes from. Also, originally we were going to get picked up from Chicago Union Station, and we changed it to Homewood two days before before we left. There was no charge, and the person on the phone at Americar shuttle changed the reservation quickly, courteously, and no change in price. They seem very flexible and customer oriented.

The one that rear ended me did not have insurance! His car was filthy. He received Tickets but the…read moreold judge refused to even look me in the face and let the guy off with "no valid insurance"!

I put all my info on the application getting ready to purchase tickets. Purchase didn't go through…read more I called them. They assumed the problem was minor, but I was telling them that it was more complicating than that. I emailed them regarding this, and they told me to call them so they can have a representative walk through it. I called them twice again, and no one picked up, nor called back. I couldn't book my tickets online nor via phone because no one would pick up.

I'm going to get hate on this, but it's the truth. I use to work for Reindeer Shuttle, use to call…read morethat place my home away from home. First job I got when I got back from college, they were the best of the best with drivers and employees. But in recent years, the company went down. Owners became less caring towards their drivers. Made them work overtime without receiving the pay. Wouldn't allow "certain" drivers touching vehicles. The one owner has health issues and problems seeing. It's unsafe, unhealthy, unprofessional. They even got into an accident. The owners don't care about the 60-80 hour work week the drivers put in. Yelled at them if they go even 2MPH over speed limit. The owners took away drivers PTO hours if they got fired or left. They would not hire you back unless you were playing in their political system. They will also spy on you inside the bus or in the office. They hired back a Driver who made up stories, made up excuses, called off right before shifts, pretended to be sick. They have a high turnover rate due to one of the owners who "trains" them. The old employees have mentioned to the one owner that their spouse is the issue and needs to be replaced or fired. That owner will not do so as it's their spouse and blames the performances or training on other employees. The one owner of the company also goes out to the employees cars and takes photos inside of them while you're working and will talk bad about you if your car is a mess. They will say, "if your car is a mess, so will your performance." The owner will then say you are doing a terrible job and the HR will not say or do anything about it and will side with the owners to save their skin. That's how much of this company cares about employees and their customers. They have left customers at the airport numerous times and lie saying they called when they haven't. They would also not refund them and tell the customers to rate them 5 stars. The owners would also yell at their employees (CSR) if they missed a person even though they are handling phone calls and answering emails while the drivers or Owners would be in office watching TV or playing on their phones. If you are a customer or employee trying to go to Reindeer Shuttle, don't. The family who runs this business does not nor will not care about your safety or your employment. You are not in good hands, you are not going to be safe with certain drivers. You will not feel like you're going home or to the airport. They will take your money or your time. Even if you show them proof of your delay, they will still not refund you, they will ask if you want another shuttle time and if you say no they will not give you money back, they will give you gift certificate and end your ticket that day.

I put out a "project" seeking to get a ride to Chicago from Sandwich Illinois just a few days in…read moreadvance. These guys reached out to me right away and answered all my questions regarding availability and price in advance. There were no hidden fees, and if anything they went far out of their way to make sure I knew everything and there were no surprises. Honest, up-front, proactive communication earns you 5 stars, in my book.

Great experience. Jeff was wonderful. He was on-time for…read moreour pickup at home and our return trip from the airport. The instant messages were greatly appreciated. Will definitely use his services again.

The very best. Ontime and reasonable…read more..call them!...you can rely on them for ontime and excellent transportation

We were very pleased with the prompt, professional, reliable and friendly service. Driver arrived a…read morefew minutes early, assisted with luggage and even provided water and snacks. Charging ports were available as well for electronic devices. I highly recommend their service. Outstanding!

We used Lafayette Limo in IND. both drivers were efficient, courteous, helpful, and on time. I…read morewould definitely use them again. The reservation lady answered all of questions and was very patient and kind. Thank you for a safe trip. I was even given a credit after the driver saw my airline crew id. I didn't know they offered an airline discount. She didn't have to do it, because I had already paid full price, but she did. Loved her integrity!

It was very bad the driver was tailgating so much we were only a couple of yards away, jerking back…read moreand forth and very agitated. She almost took us to the wrong place instead of the airport. She was talking in the phone for a while. Wouldn't recommend.

She is amazing. On time and very reliable. Her Jeep had plenty of room for 6 adults .read more

Requested a quote and received very prompt response with a good rate. Would recommend!read more

Linda was very prompt and got me safely to the airport. I highly recommend her! Thanks Linda!read more

Professional, courteous service. Excellent communication and roomy, clean vehicle. Highly recommend.read more

Pretty unprofessional. I'm a company owner who was calling looking for a vendor to have my…read morecustomers picked up by and they started off the conversation pretty argumentative, then after getting an actual quote, they were supposed to set up the ride and they just never called me back and when I called them, they kept sending me to voicemail. I'm not sure if the dispatch was having a bad day but this was a very bad encounter.

I called City Cab at around 7am to schedule a ride for 9am. The driver showed up about 5min before…read more9am and called my cell to let me know he was outside. Upon meeting him outside I discovered that he does not take credit cards, a mistake on my part as I had called other cab companies beforehand to compare prices and some of the other guys did take credit cards. He didn't have any problem stopping off at a gas station on the way so I could use the ATM. I arrived at my destination without incident and all was well. Even though there wasn't anything special or eventful that would make me go out of my way to rave about them, the simple fact that it was uneventful and the driver being on time and polite was plenty to appreciate.

The owner closed the business and has retired. I talked with him yesterday. I appreciated what he…read moreoffered over the years.

1 star for the quality of the car- the driver was very friendly and professional and deserves 5…read morestars. Website shows a Lincoln under Fleet and is described as "luxurious fleet of vehicles," and I was picked up in a black Impala Sedan that had crumbs in the seats and a trunk dirty with grass. I talked to the company owner who insisted the Impala was a 2020 and nice car, but I use airport service often and this was not an acceptable vehicle for this type of service- it did not have the feel of a high end, luxury vehicle inside, both in the quality of the interior nor the ride. I would recommend using another airport car service company if you are looking for the "luxury" experience this company claimed to deliver. The owner did apologize but did not offer anything further to compensate for the experience.

Luis went over the top and out of his way to make sure I made it to the airport on time. Even…read morescheduled with time the night before to assure me all was going to go smooth. His rates were very fair and the ride was nothing but laughs!

My car broke down on 63 north coming back from Indiana State at 10:30 p.m. it was cold, it was…read moredark, and I needed help! I was refused service by State Farm, there was no Ubers in the area, but TROT drove 60 miles from Morocco, Indiana to pick me up and take me another 70 miles home to Rensselaer! Total life savers! I cannot thank them enough or recommend them more!