Avoid this company at all costs. After years of trusting them with my Trane HVAC systems, only…read moreuntil recently (12-years later), I discovered they had been installing incorrect, undersized, non‑OEM parts on my units while they were still under full manufacturer warranty -- and they even installed those wrong parts and had the nerve to warranty them as if they were legitimate Trane‑approved components. These parts were never authorized by Trane and were completely incompatible with the equipment. This is not a minor oversight -- it is a serious warranty violation that directly undermines system reliability and lifespan.
One star is far too generous for this company -- they don't even deserve a rating. If Google allowed it, they'd earn a solid "‑100" or an "F" for their business practices.
Because of these wrong parts, my units suffered repeated failures every single year: burned contactors, overheated conductors, fried circuit boards, and premature system breakdowns. These failures were not random. They were directly caused by the non‑OEM components the company chose to install. The pattern is impossible to ignore -- the wrong parts guaranteed the units would fail again, ensuring the company kept returning to charge for repairs. This behavior does not look accidental. It looks intentional.
Then came the most unbelievable part: after years of induced failures, they had the audacity to tell me I "needed new units" -- less than nine months after my warranty expired. The timing speaks for itself. Had I used a company that actually follows Trane's standards, uses OEM components, and is properly certified to work on these expensive systems, I would not be dealing with this mess. Instead, they spent years monkeying around with my units, setting them up to fail the moment the warranty ended. The pattern strongly suggests deliberate sabotage.
The pricing is equally alarming. A capacitor they wanted $350 to replace costs $28.50 online -- and that price is for the correct OEM part, not a generic substitute. That is more than eight times the actual cost of the component.
The company also advertises a Huntsville office that is vacant, while operating out of a completely different location. This raises serious questions about transparency, business legitimacy, and overall trustworthiness.
Between the warranty violations, non‑OEM parts, repeated failures, extreme up charging, misleading billing, questionable business location, and the conveniently timed recommendation to replace both units right after the warranty expired, I strongly recommend that customers stay far away from this company. Verify every part, confirm every charge, and do not assume they are following manufacturer standards. The pattern I experienced was unacceptable and caused significant, unnecessary damage and expense.
Their conduct reflects clear deceptive business practices that violate BBB standards for honesty, transparency, and fair dealing, as well as Alabama's regulations prohibiting misleading service representations and improper warranty handling.
What I experienced is a direct violation of BBB marketplace integrity guidelines and Alabama consumer protection rules, which explicitly forbid misrepresentation of services, fraudulent warranty behavior, and deceptive pricing schemes.
