Not to diminish anybody else's bad experiences (for which there seems to have been many, and thus,…read morethe lower over rating), but I received some of the best service I've received at ANY business, which says a lot these days. I arrived at 7.40 a.m. for a 7.50 a.m. "fasting labs" (this is where you can't have any food/drinks for 8-12 hours before your blood is collected for analysis). For an early-bird and coffee addict like me, this is never pleasant, not to mention the disruption to my work day. My appointment started on time, but as soon as I was taken into the room to do the collection, the technician said he did not have the proper documentation from my doctor...which I had presumed would have been sent electronically from my doctor. Without it, he could not do the work. Frustrating indeed, especially since I knew I wouldn't be able to call my doctor for at least another 10 minutes when they opened at 8 a.m., and the tech had other people he needed to see. My experience with customer care in these situations and in these days--and especially in Atlanta--is that you'd be told "too bad, if you can get your documents, maybe we'll see you at some point today." Instead, my tech was SUPER patient and understanding. He told me to go to the lobby, and once I was able to get my doctor to email the documents, all I had to do was knock on his door and he'd see me as soon as he finished with his current patient. By 8.10 a.m., I was back in his room where he did a FANTASTIC job with my collection. In fact, the reason I was at Quest was because I've had some difficulties with the inexperienced nurses at my doctor's office that--despite my supposed "great veins"--sometimes can't get blood, even after multiple "sticks" in either arm. For that reason, I decided it would be better to get my work done at Quest (even if a bit farther and less convenient than my doctor's office) where I would presumably see more experienced people. Thanks, Quest, for making what is never a fun experience--and what could have been a really difficult one--into one that went as painless (literally and figuratively) as possible!

I've been to this location before with no issues, but today's visit was incredibly frustrating. Due…read moreto a mistake on my end, my order was under the wrong name. Instead of helping me in-house, the staff sent me on a helpline loop that took an hour and three separate calls to resolve. During this time, they actually canceled my appointment because I wasn't in the lab room, despite just following their instructions. Most disappointingly, once the issue was finally resolved, the phlebotomist gave me a detailed lecture about how I was wrong instead of just moving forward with the blood draw. I appreciate my past positive experiences here, but today's broken support system and unprofessional lecturing were unacceptable.

I was referred to Dr. Ada after going to Wellstar ER 2 days in a row for chest pain, shortness of…read morebreathe, and racing heart. I left this appointment feeling incredibly dismissed after being told I am just a young adult on ADHD medicine and should eat more fish. In addition to being told I am pale but my iron is fine. I went to another cardiologist and left that appointment with a monitor and an echo order. I now have a prognosis for my heart issue that has proven to be more imperative than originally thought. With the original cardiologist I do not think this would have been found in a timely manner.

This is one of the newer Wellstar locations and it's very nice and clean! There's a touch screen…read morekiosk for check in for some of the services which is very nice. This is my second time coming and I really enjoy this location. Everyone throughout my experience is extremely nice and helpful.

Did a walk-in to this location because no appts were available. Signed in at 11 am and told there…read morewould be a 52 minute wait. Why does it take 52 minutes to take blood from 4 people? Anyway, at 11:55 I get pulled in and the phlebotomist told me "I'll get you in before my lunch but you should have known we close at noon for lunch" or some such nonsense, like taking one vial of blood from me would take that long, and like she was doing me a favor by not leaving for lunch 5 minutes early. Then she proceeded to bruise the crap out of me... I have never had a bruise this bad from a simple blood draw. Will never go here again, even if it is the most convenient.

Walk in around 8 and out the door at 8:30 with a line of 4 others. They are fast, efficient, and…read moredid their job just fine. Barely exchanged a word except to verify my identity. They could be a little more friendly, otherwise 5 stars

Excellent, service. Yolanda has been there a long time and is very knowledgeable, polite and…read morethorough! She's gentle with the blood draw and makes you feel at ease. AnyLabTestNow is lucky to have such a reliable, dependable and long-standing team member! Go Yolanda!

Great place to get a test, no Dr. order necessary, just walk right in and make your test selection…read more They have 100s of customizable tests - even genetic marker and family migration history tests. I went in for male hormone profile and comprehensive health test. There was some overlap on these tests and the technician Angelique was very attentive in making sure I was ordering the correct test without wasting my money. Once we figured it out, she drew blood and I was out. Overall, fair pricing, clean, professional service. This will be my go to facility for regular updates for my health monitoring.

This is the first and only time I have used Fastest Labs of Alpharetta. They provide…read morepre-employment screenings and DNA testing. They offer relatively convenient hours compared to some of their competitors: Monday thru Friday 9:00 am to 5:00 pm. They are located in a fairly modern office complex. The staff is courteous and accommodating. They provide explicit explanations regarding specifically what you need to do while there. If I ever have to complete pre-employment screening in the future, I would definitely consider returning to Fastest Labs of Alpharetta.

Efficient and helpful. Labs returned quickly. Definitely more cost effective than paying my UH…read morecopay.

They over charged my card by 100$ through the billing department. The customer service…read morerepresentative told me it would take 40 days for my refund to get back to my account. The 40 days passed, and I never received my refund. I called back, and now they tell me it's going to take another 30 days for me to get my 100$ back. 70 days total I am going to be waiting for my refund. Absolutely ridiculous. Very displeased customer service. Will not be using again. 0 stars.

Leaving a review for the Quest Diagnostics Customer Service. Absolute trash, horrible reps…read more Constantly given the same two numbers or being transferred between the two. No one knows anything or who the right person to talk to is. Would give negative stars if possible.

I went to have blood work done at lunch time. A few people in the waiting room but the wait was…read morenot long. The technician was friendly and professional. They did a great job and no issues whatsoever. Super easy. Decent parking area

Every time I visit, there is a waiting room filled and the two lab technicians who are there have…read moreno sense of urgency. It amazes me how slow their response is. Wellstar - you can do better!

Great products! I love the selection of products offered by BLS and will be a lifelong customer!read more

Excellent products and in house Laboratory ensures accuracy...So many products and consistency…read moreacross the board for their offering.

Most of the time, when blood is to be drawn from me, I let a doctor's staff do it if I have had…read moregood experiences previously. Otherwise, I will insist on a referral to Quest. These people are the wizards of venipuncture. One of their phlebotomists once drew NINE tubes of my blood on a single stick! That's like a Royal Flush in poker! Plus, I didn't have a hematoma afterwards. Dracula would be in total awe of these folks, no lie!

This company has highly unethical billing practices where they collect money from your insurance…read moreplus bill you a total cash price of $453 and any "add ons" for GI testing, which are often not disclosed to the patient. You can easily spend $850 for a testing that you are told will not exceed $453. Such billing practices only benefit the company and take advantage of the patient. After multiple calls they did not make any accommodations and blamed the provider for ordering a GI test. At the end the customer/patient is at a loss. Such an unfortunate and unethical way to treat customer in already challenging medical and economic environment.

The company has good tests for GI issues. I have used their GI Map 3 times in the last 14 months…read more Everything was fine the first two times they billed my insurance and charged me the difference on the agreed upon total price of the test which was $453. The company supposedly changed their policy this year but failed to let me know this when they called me to collect my deposit of $218. They then billed my insurance which paid them out $152.89. They told me I'd pay the "cash price" of $453. BUT they failed to mention that they have a minimum requirement of what they believe my medical insurance should compensate them and if they don't meet that requirement they will charge me the full amount of the cash price AND keep whatever my insurance pays them. I didn't need them to submit a claim on my behalf. I could have done that myself. So now they expect me to pay the full cash price for the test and won't apply the amount my insurance paid towards it. So they pocket $152.89 just for filing the claim!! Again, I could have done that myself and the test would cost me $152.89 less. So they screwed me over by billing my insurance in the end and they are still expecting me to pay full price. The customer service rep just apologized but wouldn't adjust the bill this one time. I will not be using them in the future. That's too bad because the quality of the test itself I think was good. But their billing practices are just wrong and not ethical. They argue that because they are OON they can do whatever they want with their billing practices. Just because they can do it doesn't make it ok to do so and screw over their customers.