This company has highly unethical billing practices where they collect money from your insurance plus bill you a total cash price of $453 and any "add ons" for GI testing, which are often not disclosed to the patient. You can easily spend $850 for a testing that you are told will not exceed $453. Such billing practices only benefit the company and take advantage of the patient. After multiple calls they did not make any accommodations and blamed the provider for ordering a GI test. At the end the customer/patient is at a loss. Such an unfortunate and unethical way to treat customer in already challenging medical and economic environment. read more

The company has good tests for GI issues. I have used their GI Map 3 times in the last 14 months. Everything was fine the first two times they billed my insurance and charged me the difference on the agreed upon total price of the test which was $453. The company supposedly changed their policy this year but failed to let me know this when they called me to collect my deposit of $218. They then billed my insurance which paid them out $152.89. They told me I'd pay the "cash price" of $453. BUT they failed to mention that they have a minimum requirement of what they believe my medical insurance should compensate them and if they don't meet that requirement they will charge me the full amount of the cash price AND keep whatever my insurance pays them. I didn't need them to submit a claim on my behalf. I could have done that myself. So now they expect me to pay the full cash price for the test and won't apply the amount my insurance paid towards it. So they pocket $152.89 just for filing the claim!! Again, I could have done that myself and the test would cost me $152.89 less. So they screwed me over by billing my insurance in the end and they are still expecting me to pay full price. The customer service rep just apologized but wouldn't adjust the bill this one time. I will not be using them in the future. That's too bad because the quality of the test itself I think was good. But their billing practices are just wrong and not ethical. They argue that because they are OON they can do whatever they want with their billing practices. Just because they can do it doesn't make it ok to do so and screw over their customers. read more