I was looking for an alternative to Sears to fix my dryer, because Sears uses subcontractors. Sears…read moremay not mention this when you call them, or they may tell you the contractors work for them, but they are subcontractors. I did not want to deal with that.
Plus, with Sears, they make one appointment to come to your home, assess the problem, determine what parts need to be ordered, and ask you to pay for those parts in advance. Then they make a second appointment with you for the repair after the parts have come in, which will have been mailed to your home. If the parts end up being the wrong ones, you get to start over again.
I had read of too many nightmare problems with Sears repair, so I researched and found this place.
I spoke with Nelson and we set up an appointment. I specifically asked for late afternoon, which turned out to be an issue. Because of that, my appointment had to be rescheduled several times, because they were not in their busy time of the year. Luckily I was not in a hurry. I know I could have called Sears and had someone out immediately, but I wanted to give these guys a shot.
Finally the appointment was set, about three weeks later. Again, this was because I was requesting an appointment for after 4 p.m. If I could have done an earlier appointment, the work could have been done sooner. But I tell you this in case anyone needs a late afternoon appointment and it is a certain time of year for them.
Justin came out and did the work by himself, even though I have a stacked washer/dryer unit. But he handled it fine. Sears would have sent two people. All Brands Appliance could send two people as well, but they would charge extra for it. And really, there was no need. My stacked unit (the type I had) did not have to be removed from its position. Justin was very polite and neat, too.
And they had gotten enough information from me that they were able to have the likely parts on hand for the job. Sure enough, Justin had the right parts to fix my dryer. It was done in one appointment.
And at a very fair price.
So the work was done in one appointment, not two, which is the way this company tells me they prefer to work (unless it is unavoidable and unforeseen parts have to be ordered). The business of the first appointment is not just to diagnose your problem and then leave. It is to show up with the necessary parts to fix your problem in hand and fix the problem. And I like that business model.
Again, it may not always work, if while diagnosing something unexpected comes up. But I like it a lot better than Sears' model.
They also have a 90-day warranty backing their work. I called because I thought I heard a sound, and they said if I wanted them to come back out to let them know. But I did not hear it again, so no need.
Highly recommend for appliance repair.
