Worst experience ever! This place was pick for us by our home warranty company. The technicians came out to fix our freezer and refrigerator, two different issues. The ice maker was leaking inside the freezer, causing a chunk of ice to form in the ice maker which caused the dispenser to not work and the refrigerator is freezing our food no matter how low we keep the temperature. Once they got here and got started, one of the technicians was looking for something to break off the chunk of ice so they could take the whole ice making section off. You'd think he'd have tools for something like this like, I don't know, a screw driver. But NO! He reaches for my bread knife in my $500 set saying this will work. I said 'Oh no, that's way too expensive to break ice with'. He said 'really'. So I got him a screw driver to break the ice. They took apart my freezer, put it back together and said it was fixed but that they'd have to come back with a part to fix the refrigerator. It took longer for them to break off the ice than it did to take apart and put back together the ice maker! They tell me the freezer is fixed but they have to order a part for the refrigerator then they leave and an hour later my freezer is still leaking and building up ice faster than before. They called me a few days later telling me the part won't be in until August 19th for the refrigerator and I explained to her that the freezer that her guy said was fixed isn't fixed. She got an attitude with me saying its because he didn't fix it because he had to order the part so I had to explain to her AGAIN how there was two separate issues with the fridge and I let her know she's not going to get an attitude with me! She apologized. A few days later and now my freezer is leaking water under my refrigerator whenever it makes ice. I emailed them on August 9th telling them they need to come back out and fix the freezer that's leaking all over my floor before the 19th and asked her to call me and gave my number. She emails me back saying her technician is out of the country and will let me know when he returns. I said that's unacceptable because I have water leaking all over my floor and asked her 'you don't have another technician that could come out and fix what their guy broke?' She contacts my warranty place without me knowing and emails me again saying the warranty place will send out another technician which I know I will have to pay for the deductible again! Then this morning, I get an email saying they are ALL DONE and said to If I am satisfied to tell all my friends and family and said to leave a review. I am FAR from satisfied. Do not use this business unless you want to pay double to have your appliances fixed! Horrible service and horrible customer service! read more