I enjoy shopping at William Sonoma. First I worked with Ashley buying a combination microwave, air…read morefryer and convection oven. She was so helpful and fun to talk to. The oven was huge and heavy. My husband and I appreciated Ashley bringing it out to pickup parking and loading it into our car. I used the oven and hated it. The store made the return easy. I called to let them know I was returning the oven, and Janice told me to call from the pickup area. Craig was down a few minutes after I got there to unload the oven, and he was very nice too. When I went into the store with my receipt to get the refund, Beth asked me why I disliked the combination oven and showed me a stand-alone air fryer that would be a better fit for me. Beth showed me the one she used at home and was able to teach me how to use it, which I appreciated.

I ordered a Shun Knife set 01/29/2022 - promised a delivery date of 03/05/2022 by instore employee…read moreand via email. It had since been pushed to backorder and the delivery Date has moved over 4 times! It is approaching the last known expected delivery date and I havnt received an update so I decide to call in to confirm that it didn't get pushed back again and just not communicated to me(the customer). Turns out, it did get pushed back and uncommunicated- when? 09/2022 is the "new expected delivery date" with no guarantee it will be filled then ofcourse. I repeated to the representative the date provided to me as I didn't think I understood her correctly seeing how it was so far out in the future - she responds "yup, I can always cancel it. Want me to do that instead?" Is this seriously how you do business? Leave a customer hanging on a 1.3k order that got pushed back 4+ times and then the only recommendation at that point to just get it over with is to suggest canceling it with a tone of being fed up with their job? This order cost 1.3k and I understand alot of companies are having manufacturing issues but my experience here is nothing more than pure neglect to be transparent with the customer from the start of the process. There is NO way a delivery date was given to me of 03/05/2022 and it's been pushed back to 09/2022..It was never expected to make it here that soon at all. Just trying to make a sale. Worst retail experience I have had in a long time and they still refuse to address the customer in a manner appropriate to the situation, which should be apologetic and providing additional details on the process they are in front of as a company and being honest right out the gate. Not indefinitely pushing an order back month after month just to hang on to a sale when the customer could have been serviced with an item in stock in-store or shopped somewhere else. It's selfish of the corporation and sales team to keep such details from a paying customer. If there were issues with manufacturing and logistics then that should have been discussed up front and maybe the pressures of every customer involved as well as your manufacturing/logistics team could have avoided headaches and also limited backorders which now date out to the end of the year. If throughput was an issue then maybe limit or pause orders once known so they can catch up. Not allow customers to order an item thats not backordered and then move them to backorder 2 days prior to the delivery date and tell then you can cancel it after they have received 4 emails of the date moving back 3 weeks at a time with no guarantee or detailed update on what exactly is happening Terrible service and until they make this right I will continue to advise against shopping at this place because if they don't have it in stock, you could be waiting over 9-12 months for your order to be filled, they will promise you a much closer date though and just leave you hanging waiting on it until they decide to email you a new date once it gets close to the initial delivery date, then recycle that exact process until you get as frustrated as I am and immediately offer to cancel it after you've waited for months without acknowledging fault for failures on their backend not disclosed to the customer up front when purchase was made nor even after the 5th times it's been pushed back..just a "I can cancel it for you right now, want me to do that?" Just disgusting.

Cautionary tale, get an estimate first. $1,670 bill to get oil changed (already had oil and…read morefilter) and a change a relay that did not fix the problem. Lesson learned.

Salesman very knowledgeable and courteous. Friendly atmosphere went above and beyond to make the…read moresale. Would definitely recommend this dealership to anyone that needs agriculture equipment.

dan gave the best customer service. he went above and beyond and was very helpful through my whole…read moreprocess with everything and answered all my questions. dan is exceptional. thank you dan at 786 kinnear rd. columbus , oh. elaina b. -

They nastiest storage unit ever Infestation of mice and the…read moreoffice is never open. Ruined over $400 in stuff

A response to an email from this company would be nice. Do they honor their products?read more

OMGoodness. I was totally amazed by the customer service they provided me--after five years we…read morediscovered a minor problem which they immediately repaired at no cost, no argument and with very little delay--and this was in the SPRINGTIME during their busiest season. I would recommend Columbus Awning to anyone!!

Steve with Rainbow International of Powell was amazing to work with. He was very knowledgeable,…read moreresponsive, and saved the day when my kitchen flooded. Steve was not only thorough in his remediation efforts, but he also took the time to explain everything and help me through the process. I highly recommend his and Rainbow International of Powell's professional services.

Responded quickly to my call to schedule a cleaning and get me a quote. Let me know when they would…read morearrive, offered to wear a mask, explained what they would do and went to work to treat stains and clean! Very happy with all service!

I never tire of visiting this place. It's like Aldi for farm stuff, but you never know what kind…read moreof treasures you'll find. Last year we bought our Christmas tree there! Shoutout to Sylvia the chicken connoisseur who was invaluable in helping us get the supplies we need to set up our brooding area.

Helpful and super nice will keep going! The baby chickens they have are amazing. Ones we got are…read moregrowing fast!