First time at this EVGo charging location.
Busy on a Friday afternoon. Close to Korean market and Starbucks across the parking lot.
Attempted to use Charging station Hoesung but was not working. Just about to give up when Charging station Tenya opened up.
After a couple of hiccups, I called customer service. Hiccup being payment accepted but charging would not connect to EV. This happened about 4-5 times.
Charging station Tenya finally worked with customer service having to remotely connect EV-payment-hard reset, so I was to charge for about 8-10 min. Just enough to get through an errand.
Customer service was helpful to connect the car remotely.
I have Hyundai 2022 Ioniq 5 and cost was around $9.71($0.43/kW + fees)
11 min of charging
18.6 kW delivered
Max speed 97kW
Why 4 stars? Firstly, I was in a desperate mode. I only had 22%/40 miles radius and I had one stop before heading home. So, I was happy that I got to charge without having to wait an hour at my free charging station EA. The one star deduction was for the pain of not connecting flawlessly and having to call customer service for assistance. read more