My husband has now had two very poor experiences at this urgent care, both times being seen by Tiffany Sullivan, FNP.
The first visit was for a swollen, painful eyelid that appeared to be a stye. He was told it was eczema. He later saw his PCP, who confirmed that it was, in fact, a stye.
He returned on a separate occasion after his ears had been clogged for about a week following snorkeling. He has a history of excessive earwax and felt that his ears were clogged. After examining him, Tiffany stated that he had zero earwax, that his eardrums were pearly white, and that he had a very obvious ear infection in his left ear with significant redness and swelling. This was despite the fact that he was experiencing no ear pain at all. He was prescribed antibiotic ear drops.
The very next day, his hearing in his left ear was essentially gone, so he contacted his PCP. His doctor examined him and found that both ears were actually completely impacted with wax (to the point that his eardrums could not even be seen) and found no signs of an ear infection. His PCP removed all of the wax, and his symptoms resolved immediately. He could hear perfectly again, confirming that the ear drops were unnecessary.
We understand that mistakes can happen, but having two separate conditions incorrectly diagnosed during two different visits was extremely concerning. What is especially frustrating is that both issues were correctly identified by his PCP shortly afterward.
I do want to say that the staff here has always been very friendly and provided great customer service. Unfortunately, after these two experiences, we will not be returning and cannot recommend this urgent care to others. We hope the facility takes situations like this seriously and works to ensure patients receive accurate assessments and appropriate treatment. read more