1/5 -- Extremely disappointing experience with LaserAway St. Louis…read more
I gave this location chance after chance, and at this point I genuinely regret spending my money here.
I purchased a package of 8 laser hair removal treatments, and for me, the treatments did absolutely nothing. I repeatedly brought up that I was not seeing results, and each time I was basically told they would "keep an eye on it." A manager or someone from the office eventually reached out and told me she would place a note in my chart. That also led to absolutely nothing. No meaningful follow-up, no solution, and no accountability.
Unfortunately, my experience with lip filler was even worse.
I purchased a total of 2 syringes. During my first syringe, the person performing the injections made me bleed excessively, my lips looked awful afterward, and in my experience, essentially none of that filler seemed to retain.
When I went back for the second half of that syringe, I finally had a nurse who actually listened to what I wanted and did what she could with what she had to work with. Because that experience was so much better, I decided to give LaserAway another chance and purchased another syringe.
For the first half of my second syringe, I had that same nurse again, and I was happy that she listened to me and understood the look I was trying to achieve. We only used half of the syringe at that appointment so my lips could settle before finishing the rest.
Then I returned on August 16 to finish the syringe and, for some reason, I was scheduled with a completely different nurse.
I was already nervous because of my first bad experience, but I decided to trust the process again. I specifically explained that I did NOT want my lips to look like a "hot dog," and that symmetry was extremely important to me.
Unfortunately, I did not feel listened to at all.
The more she injected, the worse I felt my lips looked. I kept explaining that it was not what I wanted, and eventually I told her to STOP halfway through because I did not want it getting any worse.
On top of that, I was left with multiple noticeable bumps in my lips after this appointment.
Her suggestion to me was that I should have my lips dissolved and then get them done all over again.
Excuse me?
So after paying for filler, being unhappy enough to stop the appointment halfway through, and being left with bumps in my lips, the solution being suggested was for ME to pay to dissolve the filler and then potentially pay for ANOTHER syringe to start all over again?
That is absolutely unacceptable to me.
At that point, she apologized and told me she would speak with her manager.
I stepped out and waited.
Nothing.
The front desk told me they would go ask her about it. They came back with no real resolution and told me they would speak to the manager. I explained that I had to leave, and I was reassured that someone would call me.
No one called.
Then on August 23, I returned for my final laser hair removal treatment, which was also incredibly disappointing. I brought up the situation AGAIN and was told a manager would call me.
I specifically told them that I had already been promised that before and no one ever contacted me.
Once again, no one called.
Since then, I have called multiple times trying to get this resolved and have gotten nothing but the runaround. When I called last week, the interaction was especially frustrating and rude. No one could give me a clear status or explain what was happening. I was told someone would contact me within 48 hours.
And, once again, NO ONE CALLED.
At this point, my biggest issue is not even one bad appointment. It is the pattern.
I paid for laser hair removal that did not work for me.
I had a terrible first filler experience.
I later had another filler appointment where I repeatedly said I was unhappy with what was happening and ultimately had to tell the injector to stop.
I was left with bumps in my lips.
I was told to dissolve them and start over.
And despite repeatedly asking management to contact me, I have been promised callback after callback and repeatedly ignored.
For a company that charges premium prices for cosmetic services, the customer service and follow-up I have experienced have been completely unacceptable.
If a client is unhappy with an injectable result to the point that they ask the injector to stop halfway through the appointment, and is then left with visible bumps, I would expect management to take that seriously and follow up immediately -- not leave the client chasing the company for weeks.
I have tried to handle this directly with the location MANY times before posting publicly. I gave them multiple opportunities to address my concerns privately, and I am still waiting.
I would strongly recommend that anyone considering LaserAway St. Louis ask very detailed questions, document everything, request the injector you trust by name, and get any promises regarding corrections, follow-ups, treatment expec
